NOC Engineer
About the job
- Strong network infrastructure design and implementation experience across multiple platforms, including edge devices, routing, switching, and wireless access points.
- Knowledge of server operating systems, including Linux, Unix, Windows, and VMware.
- Experience with cloud-based technologies such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Office 365, and G Suite.
- At least 5 years of experience working in a network operations center, server support, or network administration position.
- An associate degree or equivalent technical certificate is required; relevant work experience may be considered instead.
- Availability for occasional late-shift work and scheduled on-call support.
- Diagnose, troubleshoot, and resolve server and network issues in a multi-level support environment.
- Answer incoming support requests, inquiries, and emails; determine whether problems are user-, software-, or hardware-related; analyze issues; assign severity levels to appropriate technicians; and follow through to resolution.
- Manage alerts and incidents from the IT service management queue using monitoring tools.
- Troubleshoot hardware, software, and network communication issues assigned by the NOC team lead and director of managed operations.
- Answer phones, emails, and tickets for incoming support requests.
- Perform administrative tasks across multiple operating-system platforms.
- Escalate issues efficiently according to documented service-level objectives.
- Perform proactive maintenance as required.
- Maintain customer service when working with clients, vendors, and company personnel.
- Advise management about client support issues and recurring technical problems.
- Cisco Certified Network Associate, Microsoft Certified Solutions Associate, and/or Amazon Web Services certification.
- Prior experience working for a managed service provider or value-added reseller.
About the company
Verinext provides managed services and technology solutions to help enterprises simplify and modernize their technology environments and achieve digital transformation. It offers end-to-end services across areas like automation, data protection, security, hybrid infrastructure, customer engagement, and managed services, with tailored solutions designed to accelerate technology investments and deliver faster time to value. Unlike others, Verinext focuses on customizing solutions to each client’s needs and guiding them through modernization to improve efficiency and outcomes, rather than offering one-size-fits-all packages. The company aims to enable clients to realize more from their technology investments, stay secure, and be prepared for future challenges and opportunities.
Company Size
51-200
Company Stage
M&A
Total Funding
N/A
Headquarters
Duluth, Georgia
Founded
1999
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Simplify's Take
What believers are saying
- Arctiq closed Verinext’s acquisition in early February 2026, adding scale immediately.
- Arctiq and Verinext earned CRN MSP 500 Elite 150 recognition on February 18, 2026.
- Verinext’s November 2025 DevRev partnership positions it for enterprise AI adoption growth.
What critics are saying
- Arctiq already integrated Forty8Fifty Labs under one brand on April 8, 2026.
- Verinext’s standalone identity disappears inside Arctiq, risking customer confusion by late 2026.
- Consolidation under Gallant Capital demands rapid cross-sell; failure leaves Verinext capabilities commoditized.
What makes Verinext unique
- February 2026 Arctiq combined Verinext’s networking, security, data, automation, and MSP capabilities.
- Verinext built deep vendor alliances with DevRev, Fortinet, Halcyon, Veracode, and BigPanda.
- Its services stack spans secure AI, hybrid infrastructure, and managed operations for enterprises.
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