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Fanatics

China-based licensed sports merchandise retailer

Warehouse Operations Supervisor

Shipping & ReceivingConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$22.67 - $27.65In-person

About the Job

Requirements

  • Proven ability to deliver results in a fast-paced environment.
  • Strong communication and collaboration skills.
  • Relevant degree or an equivalent combination of education, training, and work experience.

Responsibilities

  • Supervise shipping, receiving, and order processing, maintaining visibility and access to employees on the fulfillment center floor throughout the shift.
  • Maintain department standards for productivity, reliability, and accuracy.
  • Review, prioritize, and organize operational activities during the shift.
  • Onboard new hires to meet staffing needs that support forecasted volumes.
  • Train, motivate, coach, reward, and discipline the supervised team.
  • Develop team leads and employees based on individual strengths and development opportunities, preparing the next level of leadership.
  • Engage and inspire employees to achieve optimal performance results.
  • Lead with a customer focus and ensure customer needs are met.
  • Manage vacation approvals, time card approvals, daily and weekly overtime, hiring, and training.
  • Develop ongoing process improvements to drive departmental efficiency.
  • Assist operations and senior management with developing and implementing policies and procedures.
  • Perform required administrative tasks and prepare required reports and correspondence.
  • Identify opportunities to improve processes, products, or fan experiences.
  • Apply creative thinking and new approaches to solve complex challenges.
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment.
  • Collaborate cross-functionally to drive shared goals and team outcomes.
  • Build strong partnerships across the organization to deliver results.
  • Apply AI and technology to improve efficiency, quality, and outcomes.
  • Use data and digital tools to inform decisions and enhance performance.
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
  • Contribute to a culture of innovation and continuous improvement.

About the Company

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Fanatics

China-based licensed sports merchandise retailer

Fanatics China is a joint venture between Fanatics Inc. and Hillhouse Capital that localizes and scales licensed sports merchandise for China. It designs, manufactures, and markets fan gear for Chinese consumers, operating a multi-channel model that includes building and running e-commerce sites for global leagues and teams, exploring online marketplaces, and developing physical retail concepts. Its product workflow combines technology, data, and on-demand manufacturing to manage the entire supply chain, enabling fast response to demand. The company differentiates itself through a China-focused approach backed by Hillhouse’s network and investments, its end-to-end vertical commerce model, and partnerships with hundreds of sports organizations, which together help it navigate China’s complex retail landscape. The goal is to satisfy a previously underserved Chinese market for licensed sports merchandise by creating localized products and channels that connect fans with official gear.

Company size
10,001+
Company stage
Growth Equity (Venture Capital)
Total funding
$5.2B
Headquarters
Huangpu, China
Founded
1995

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