Assistant Manager

Job Description

What's the opportunity?

As Assistant Manager, you'll work closely with the General Manager to help ensure the smooth running of the hotel, restaurant and pub. You'll play a key role in leading the team, maintaining standards and creating memorable experiences for every guest.

• Support hotel operations: Help oversee the day-to-day running of our 22-bedroom hotel, ensuring guests enjoy a seamless and welcoming stay.

• Lead and inspire the team: Motivate, coach and support team members, creating a positive environment where people feel valued and perform at their best.

• Deliver outstanding customer service: Take pride in every guest interaction, resolving issues professionally and going the extra mile to make someone's visit special.

• Keep operations running smoothly: Support with rotas, staffing, standards and daily priorities across the hotel, pub and restaurant.

• Create memorable experiences: Help deliver special occasions, family gatherings and celebrations that guests will want to return for.

• Drive business performance: Support the General Manager with sales, costs, stock and overall profitability.

• Maintain high standards: Ensure the hotel, restaurant and pub are welcoming, clean, safe and compliant.

Qualifications

What we're looking for

We're ideally looking for someone with previous hospitality management experience, particularly within a hotel, pub or restaurant environment. You'll be confident managing a team and understand what it takes to deliver excellent service in a busy, guest-focused business.

You'll bring:

• Strong people-management skills and the ability to lead by example.

• A genuine passion for hospitality and first-class customer service.

• Excellent communication and relationship-building skills.

• Confidence handling guest feedback and resolving issues.

• Good organisation and the ability to manage competing priorities.

• Commercial awareness and an understanding of day-to-day business operations.

• A positive, hands-on approach and a willingness to get involved wherever needed.

📋 Personal Licence

As this role may involve covering the business in the General Manager's absence, you'll need to be eligible to hold a Personal Licence. You don't need to have one when you apply. If you're successful, Greene King will support you through the process of obtaining your licence.

Additional Information

What's in it for you?

At Greene King, we're committed to helping our people grow, succeed and enjoy what they do.

• Career development: Access to training, apprenticeships and opportunities to progress across Greene King.

• Pub discounts: Enjoy 33% off at Greene King pubs, plus 15% off for friends and family.

• Greene King Inns savings: 50% off for you and 25% off for friends and family.

• Financial wellbeing: Access to Wagestream to help you manage your pay.

• Extra perks: Retail discounts, family-friendly benefits and an Employee Assistance Programme.

• Recommend a friend: Earn up to £1,500 when you introduce someone to Greene King.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Ready to make the Castle Hotel your next chapter?

If you're an experienced hospitality manager who loves bringing people together, knows how to get the best from a team and is passionate about making every guest feel special, we'd love to hear from you.

Bring your experience. Lead with warmth. Make every stay a memorable one at the Castle Hotel!

Salary Range (Advertising): £33,000 - £37,000 + Bonus
Compensation Grade: GG 9 In Pub
Salary for Advertising: £33,000 - £37,000 + Bonus
Pay Range: £31,000.00 - £39,000.00