Front Office Administrative Support

Front Office Administrative Support professionals play a key role in ensuring a positive patient experience and efficient clinic operations by providing exceptional customer service, coordinating patient appointments, managing registration and insurance verification, and supporting physicians, nurses, and staff in a fast-paced pediatric outpatient setting. This position serves as a vital liaison between patients, families, and the clinical care team while maintaining smooth clinic flow from check-in through check-out.

Key Responsibilities:

• Answer and manage incoming patient calls, schedule new and follow-up appointments, and coordinate communication between patients and providers.
• Verify patient demographics, insurance information, referrals, and authorizations while maintaining accurate electronic medical records in CareConnect.
• Register, check in, and check out patients, collect payments, and provide After Visit Summaries and patient education materials.
• Support patient care coordination by assisting with appointment scheduling, referrals, ancillary testing, and follow-up communications.
• Resolve patient inquiries related to billing, medical records, appointments, and clinic procedures with a focus on outstanding customer service.
• Maintain patient confidentiality and ensure compliance with UCLA Health policies, procedures, and regulatory requirements.
• Perform administrative duties including document scanning, record management, mail distribution, fax processing, and maintaining an organized reception area.
• Collaborate with physicians, nurses, and clinic staff to ensure efficient patient flow, support clinic operations, and provide coverage during staffing needs.