Export Sales Executive

Job Description

Job purpose:

He/She will be responsible for coordinating sales and product development activities to meet or exceed the budget ambition and drive sales growth for the Dosumaya brand and products in the Middle East and Gulf countries. This includes opening new distribution networks and further developing existing ones, while ensuring the full satisfaction and engagement of the customers' network within the market.

Key responsibilities:

Market Analysis & Business Planning

• Controls and analyses market conditions and designs action plans to meet company goals in line with the expectations of both customers and the market.
• Prepares a monthly sales report including market insight on Middle East and Gulf countries, market intelligence, competitors’ activities, changes in law and regulations regarding yeast and bread improvers, sales growth and new prospects to present Area Sales Manager.
• Collects and evaluates local prices with 3-months periods and takes appropriate actions.
• Ensures a price monitoring in the markets at level of wholesalers, bakeries, supermarkets, and etc.
• Creates and keeps update value chains by receiving information from customers and sales teams about competitors’ local sales prices, transportation costs, custom percentages, and other costs to position the product's price properly in the market.
• Prepares forecast data for Dosumaya customers within assigned countries to share with regional S&OP team on monthly basis.
• Creates annual budget for his/her assigned brands and region; and implements approved budget in the market.

Customer & Distributor Management

• Builds and sustains strong relationships with distributors and customers within the market with regular visits and accurate understanding of their needs and expectations.
• Follows up customer satisfaction results in assigned countries and takes improvement actions accordingly.
• Analyses potential customer inquiries and their prospects, informs Area Sales Manager  to decide on acceptance of the customer to the system.
• Prepares price proposals for prospect customers with the confirmation of Area Sales Manager
• Monitors and manages pending issues such as payments, orders, projects, quality, and market intelligence with customers.
• Collects and monitors monthly stock information from customers to prevent out-of-stock situations.
• Consolidates and monitors sales & stock reports, and takes necessary actions accordingly.
• Decides on discounts for his/her customers in compliance with the predefined budget and standards; asks for support of his/her immediate supervisor for exceptional situations.
• Follows up payment conditions and alerts Area Sales Manager in case of a deviation; and ensures that all corrective actions are taken.
• Uses a CRM tool, with Salesforce preferred, to manage accounts, track the sales pipeline and report on performance.

Order Management, Logistics & Technical Support

• Collects orders from customers, follows up payments and pre-payments, and coordinates the delivery of orders with related stakeholders in Lesaffre for processes including orders, forecasts, logistics, loading documents, contracts, and etc.
• Sends samples to customer if it is new customer and takes order confirmation in terms of price and product.
• Prepares proforma invoice and order form, sends them to planning team in Lesaffre, and informs production department of related plant after payment is done.
• Informs customer about delivery date according to the information provided by production department of related plant.
• Controls and confirms logistics documents prepared by operations department for delivery of orders.
• Communicates and collaborates with finance team to follow up payments and prepayments.
• Communicates and collaborates with quality team in case of a customer complaint.
• Ensures that quality complaints are replied and solved in collaboration with related stakeholders.
• Organizes technical support activities with Baking Center for customers within the region; informs Baking Center Director via preparation of technical mission and gets approval, fulfills sample form and defines all the requirements for the test to inform related Technical Applications Specialist in charge.
• Follows up and acts in compliance with quality procedure, technical mission procedure, new prospects procedure, marketing goodies procedure, and etc.
• Collects product samples from market in field visits and shares samples with Baking Center for analysis.

Marketing, Promotion & Strategic Collaboration

Collaborates with export marketing team in creating new marketing activities and promotion campaigns within the region.

• Develops and deploys new projects according to the trends and requirements within the market such as new products, new packages, and etc.
• Searches for market price of competitors’ products and collects new product samples from the market.
• Works in collaboration with other Area Sales Manager who are responsible for different Lesaffre brands in the same region to align strategies and actions for the sake of the company itself.
• Attends fairs and exhibitions to catch new opportunities and prospects.
• Completes other tasks and responsibilities assigned by management in compliance with his/her skills, abilities and experiences.

Qualifications

Knowledge & Education level

Bachelor's degree from a related department (Business Administration, Economics, etc.)

Required level of experience

Minimum 6-8 years of experience on export sales and distributor network management

Technical Skills

• Fluency in English, a second language may be an asset
• Effective in internal and external communication

Soft skills

• Teamwork
• Innovation & Vision
• Entrepreneurial & Results-Oriented
• Global & Customer Focused

Additional Information

Role within the organization

Reporting to: Area Sales Manager - DOSU

job Location:

Sheikh Zayed City, Egypt