INACTIVE
Full-Time
Growth Customer Success Manager
Posted on 2/14/2023
Unified marketing automation for personalized communication
Consumer Software
Compensation Overview
$2.5 - $22
Junior
London, UK
Required Skills
Communications
Tableau
Salesforce
Marketing
Requirements
- 1+ years of customer-facing experience with a track record for building and nurturing relationships and problem solving
- Strong analytical skills, including experience with Excel, Tableau, or similar software, and experience turning data into insights to fuel your ideas
- Proven track record in driving product adoption through with a coach's mentality
- Excellent organisational, project management skills and communication skills via phone, video conference and email
- Able to adapt in a quickly changing environment
- Track record managing customer relationships through Salesforce, Gainsight or similar CRMs
- Self-starter who thrives in both collaborative and autonomous environments
- Full authorisation to work in the UK without any restrictions
- French language at business level (written and verbal)
Responsibilities
- Facilitating customer success and growth throughout the customer lifecycle
- Supporting a rapidly growing customer base while balancing an 'at-scale' mentality with a customer-centric approach is crucial for the success of the GSM
- Onboard new clients, so they are set up for success, proactive strategic advice and guidance, respond to client questions in a timely manner, provide Klaviyo best practices to ensure clients are achieving their initial business goals
- Research and develop 1:1 and 1:Many customer engagement strategies through email, live training and proactive scaled at-risk outreach
- Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams
- Utilising Gainsight's Journey Orchestrator, action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth
Desired Qualifications
- Experience developing training or educational content for a variety of audiences is a plus
- Experience supporting customers in business French
- Experience using email marketing/E-Commerce platforms or advising customers on marketing strategy is a plus
Klaviyo provides a unified marketing automation platform for personalized email, SMS, and push notifications, leveraging advanced segmentation, behavior-based automation, AI-driven optimization, and targeted list growth tools, supported by over 300 tech integrations.
Company Stage
IPO
Total Funding
$1.5B
Headquarters
Boston, Massachusetts
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 15%1 year growth
↑ 39%2 year growth
↑ 56%INACTIVE