Analyst Operations Strategy

Position Summary:

The Operations Strategy & Data Analysis team partners with JetBlue’s operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across JetBlue’s network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks. The Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess strong problem-solving capabilities, good quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders. Strong interpersonal skills and the ability to influence without authority across teams are essential. Finally, at JetBlue we take our mission to Inspire Humanity very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

• Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
• Analyze complex datasets and underlying business processes to frame analytical problems, develop and validate appropriate models, and translate findings into actionable recommendations. Apply process mapping, statistical analysis, and modeling techniques, such as regression, time series forecasting, traditional machine learning, recent advancements in artificial intelligence technique, as appropriate, to the business problem
• Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
• Analyze and propose strategy for JetBlue operational reliability
• Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
• Actively review JetBlue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
• Perform ad hoc operability-related projects in support of senior leadership
• Build relationships with operational partners across the system
• Support other teams including all operational divisions, Airline Planning and Finance
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Two (2) years of analytical experience with proven ability to reconcile, compare, evaluate and analyze data
• Familiar with database querying (e.g., Structured Query Language (SQL)) and/or high-level programming language(s) (such as Python, or R)
• Experience with data visualization tools (e.g. Tableau, Spotfire, PowerBI)
• Proficiency with Microsoft Excel and PowerPoint
• Good data analysis and problem-solving skills with a positive, “can-do” attitude
• Good written and interpersonal skills
• Available for occasional overnight travel (10%)
• Must pass pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Two (2) years of work experience in aviation, management consulting, or a related field
• One (1) year of work experience at an airline in Enterprise/Operations Planning, Network Planning, Revenue Management, or Finance
• Experience communicating with senior leadership

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture—that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.