Field Support Engineer

Job Description:

Airbus Public Safety and Security (PSS), an Airbus business unit, offers advanced communication and collaboration solutions to gather, process and deploy intelligence. Its portfolio is tailored to the needs of Public Safety, Defence and Transport, Utility and Industry (TUI). It includes infrastructures, devices, applications and services based on Tetra, Tetrapol and Broadband technologies (either single, hybrid or multi-technology solutions). As the European leader and a key international player, PSS has customers in more than 80 countries and employs around 1,150 people in 17 countries.

The technical team of Airbus in Slovakia is looking for a Field Support Engineer (m/f/d) to join our company in Bratislava.  

The Field Support Engineer (FSE) is responsible for the TETRA, Tetrapol and Agnet telecommunication network/platform support including upgrades and maintenance activities. During the support activities the FSE processes the customer reported technical queries and incidents (Incident Management). Investigation of the incidents is done following the defined support procedures. The FSE also informs the customers and authorized contact persons of the processing status. He is responsible for ensuring that the contractually agreed service levels are met. He initiates Problem Management and provides necessary indications in the case of reproducible system errors. 

Detailed tasks:

• TETRA, Tetrapol and Agnet telecommunication network/platform support including upgrades and maintenance activities.

• Implementation, commissioning and support the Airbus telecommunication products and software.

• Troubleshooting, planning upgrades and bringing innovative solutions. The FSE is raising cases to Level3 when needed and therefore is coordinating with our expert center.

• Coordinating with our partners and reporting within customer meetings, being owner of the cases.

• Contributing to and learning from international team support (methodology, training, lessons learned, common tools)

• As part of the EOD team the engineer provides on duty service, giving 7/24 emergency support to the customers.

• Support of testbed customer testing and testbed internal tasks.

• Support of pre-sales activities.

Your profile:

• Bachelor’s/Master’s degree in Telecommunications or IT engineering

• Knowledge of Mobile Communications Systems and Networks both current and future visions & trends. In particular knowledge of EPC and LTE

• Professional experience in IP networking and firewalls 

• Hands-on experience with Enterprise Linux distributions, virtualization, microservices and containerization

• Professional experience in implementation or support of mobile telecommunications systems (2G, 3G, 4G, TETRA) is an advantage

• Process and application knowledge in the use of trouble ticket systems and CRM systems

• Able to work independently or in a team

• Service and customer oriented, have a sense of responsibility

• Class B driving license necessary

• Fluent Slovak and good English language skills

What we offer:

Join an international company offering reliable, innovated and highly renowned solutions. Benefit from a Global and Local team experience and work transversely within and outside the Group. Besides autonomy, personal growth and development possibilities, we offer a competitive remuneration package.

Read more about us and what we do on:

https://criticalcommunications.airbus.com/en

You are highly motivated and want to get to know all about the world of Field Support? Then apply now and please upload the following documents via the “apply”-button: cover letter, CV, relevant transcripts, letters of reference.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Slovakia s.r.o

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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