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Lowe's

Runs home improvement stores for DIYers and pros

Operations Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeFairview Heights, IL, USA

About the Job

Requirements

  • At least 2 years of experience leading associates in a retail environment.
  • At least 3 years of experience working in a fast-paced, cross-functional work environment.
  • At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as required by law.
  • Availability for morning, afternoon, and evening shifts any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
  • If required by the state or local municipality, must be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Responsibilities

  • Anticipate customer flow and work demand, and redirect efforts and schedules to ensure appropriate coverage when and where needed.
  • Plan for sales spikes and ensure the store has the in-stock position to support demand.
  • Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
  • Lead a team of associates to deliver customer service in a clean, safe, and well-stocked store.
  • Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction with the in-store experience.
  • Provide full leadership over the store when required.
  • Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
  • Perform role-specific assignments and priorities tailored to front-end and back-end operations.
  • Rotate through Merchandising and Specialty assignments as needed for cross-training and development.
  • Travel occasionally to meetings, trainings, or neighboring stores to provide support.

Desired Qualifications

  • A bachelor's degree, certification, or background in retail store freight flow logistics.
  • At least 5 years of experience leading support or operations associates in retail or consumer service.
  • At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience working in the home improvement retail sector.
  • Broad knowledge of interior and exterior product categories, including flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
  • Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

About the Company

Lowe's

Runs home improvement stores for DIYers and pros

Lowe's runs home improvement stores across the United States, selling tools, lumber, appliances, paint, flooring and garden supplies to do-it-yourself homeowners and professional contractors. Shoppers can buy in its stores, on Lowes.com or through its app, with options for in-store pickup and delivery to homes and jobsites. Beyond products, Lowe's sells installation and home services for projects such as kitchens, flooring, roofing and water heaters, scheduled through its stores and website. It earns money mainly from merchandise sales, plus installation fees and its co-branded credit cards for consumers and businesses. Lowe's was founded in 1946 and is based in Mooresville, North Carolina.

Company size
10,001+
Company stage
IPO
Headquarters
Mooresville, NC
Founded
1946

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