Lead Solution Engineer - AI

Keeper Security Freshservice Workflow App streamlines vault and Privileged Access request process. Oct 01, 2026, 07:00 ET New integration enables IT and security teams to search the Keeper vault and submit access requests directly from the Freshservice ticket sidebar CHICAGO, Oct. 1, 2026 /PRNewswire/ - Keeper Security, the leading zero-trust and zero-knowledge identity security and Privileged Access Management (PAM) platform, today announces a Freshservice Workflow integration that connects vault and privileged access requests to the ticketing systems IT and security teams already use. The integration lets agents fulfill Keeper vault access and approval requests - including Endpoint Privilege Manager and Cloud SSO device approvals - directly from a Freshservice ticket. The workflow bottleneck experienced with other solutions is eliminated by removing the need for agents to leave tickets for approvals, log into a separate system or move decisions through unaudited side channels like email or chat. Streamlining Ticket Management and Approval Access approvals often stall after the initial request creation. A user submits a helpdesk ticket, but the person fulfilling it has to leave that ticket, log into a separate system, track down the right record or folder and manually grant permission before reporting back. Each handoff introduces delays and moves access decisions outside of the audit trail. The Keeper Security Freshservice Workflow App removes that handoff. When an employee submits a request through a Freshservice service catalog item, the assigned agent can search through Keeper content, configure permissions and approve or deny the request from a Keeper Vault tab inside the ticket itself. Every action runs through a customer-hosted Keeper Commander ServiceMode endpoint, so Keeper's zero-knowledge encryption and access controls stay intact, and Keeper never stores credentials inside Freshservice's IT Service Management (ITSM) and Enterprise Service Management (ESM) platform. "The cryptographic boundary cannot move outside Keeper," said Craig Lurey, CTO and Co-founder of Keeper Security. "This integration processes every approval through Commander ServiceMode on infrastructure owned and controlled by the customer, so the attack surface doesn't expand when you wire Freshservice into your approval workflow. Freshservice is the interface for the request, never the place where secrets are stored." "Every access request is an identity decision, and the further those decisions drift from a governed system, the weaker the audit trail becomes," said Darren Guccione, CEO and Co-founder of Keeper Security. "Integrating Keeper into Freshservice keeps approval decisions inside a ticketing system that security teams already trust, which means zero standing privilege and full audit control stay intact. This becomes increasingly important in the agentic era, as access requests multiply across both human and machine identities." The integration also supports Endpoint Privilege Manager and Cloud SSO device approvals when paired with Keeper's ITSM for Freshservice app, so security admins maintain a single ticketing interface for both incident-driven access requests and routine approval workflows. Availability The Keeper Security Freshservice Workflow App is available now in the Freshworks Marketplace for organizations with an active Keeper Commander deployment. To learn more about the integration, visit docs.keeper.io. About Keeper Security Keeper Security is the leading zero-trust and zero-knowledge identity security solution, trusted by millions of people and thousands of organizations globally. KeeperPAM(R) is Keeper's privileged access management platform that unifies password and passkey management, secrets management, privileged session management and endpoint privilege management in a single cloud-native platform, protected with quantum-resistant encryption. KeeperAI delivers real-time, AI-native threat detection across every privileged session. As AI agents proliferate and identity becomes the defining attack surface, Keeper governs access for humans, machines, non-human identities and AI agents, serving as the unified control plane for access, compliance and visibility across the enterprise. For more information, visit KeeperSecurity.com. SOURCE Keeper Security

Freshworks has granted Ryan Manning, its newly appointed Chief Product and Technology Officer, a restricted stock unit award covering 1,162,790 shares of Class A common stock under its 2022 Inducement Plan. The award was granted in accordance with Nasdaq Stock Market Listing Rule 5635(c)(4) as an inducement for Manning to join the company. The award will vest over approximately four years, with one-sixteenth vesting each quarter following the grant date. Vesting is contingent on Manning's continued employment with Freshworks through the relevant vesting dates. Freshworks describes itself as an AI-powered, unified service operations platform serving organisations including Bridgestone, New Balance, S&P Global, and Sony Music.

Innovapptive appoints Samir Akhtar as Head - Field, Partners & Alliances. August 29, 2026 Innovapptive Inc has appointed Samir Akhtar as Head - Field, Partners & Alliances, adding an experienced enterprise technology and SaaS leader to its leadership team. Akhtar brings more than 18 years of experience across enterprise technology, SaaS, marketing, partnerships and go-to-market (GTM) leadership. In his new role, Akhtar will focus on building field and partner-led growth strategies, strengthening strategic alliances, and driving enterprise pipeline and revenue through integrated marketing and go-to-market initiatives. His mandate brings together his experience across partner ecosystems, demand generation, channel strategy and business growth. Akhtar joins Innovapptive after holding leadership positions at Freshworks, IBM and SBI Life Insurance Co. Ltd. His career has spanned enterprise technology and financial services, giving him experience across partnerships, marketing, sales operations and business management. At Freshworks, Akhtar led initiatives covering global partner marketing, demand generation and ecosystem programmes. His work involved developing partner-focused marketing strategies and supporting demand generation through the broader business ecosystem. Before Freshworks, Akhtar spent more than a decade at IBM, where he held various roles across partner ecosystem marketing, channel strategy, business partner insights and marketing performance management. His long tenure at IBM provided extensive exposure to enterprise technology, channel ecosystems and partner-led business initiatives. Earlier in his career, Akhtar worked with SBI Life Insurance Co. Ltd., where he developed experience in sales operations, institutional alliances and regional business management. This experience added a commercial and operational dimension to his broader expertise in partnerships and growth. With more than 18 years of experience across technology, SaaS, marketing and partnerships, Akhtar brings a combination of ecosystem development, field marketing, alliance management and GTM expertise to Innovapptive. His appointment places him in a role focused on strengthening the connection between Innovapptive's field organisation, partners and alliances. The focus on partner-led growth and enterprise pipeline development aligns with his previous experience in building ecosystem programmes and supporting enterprise business growth. Akhtar's move to Innovapptive marks the next step in his leadership journey, following senior roles with established technology companies including Freshworks and IBM. His experience across partner ecosystems and enterprise marketing will support his responsibilities across field, partner and alliance initiatives at Innovapptive. - Advertisement -