Operations Executive - FM Soft Services, Cleaning Services

Job Title

Operation Executive (FM Soft Services - Cleaning Services)

Job Description Summary

The Operations Executive oversees daily cleaning operations, ensuring staff performance, high service standards, and strong client satisfaction. The role includes conducting site inspections, supporting supervisors, managing cleaning inventories within budget, and coordinating schedules for efficiency.

Job Description

About the role:

• To oversee all cleaning operations on-site, ensuring that cleaning staff efficiently perform their duties and maintain the highest cleaning standards
• Responsible for regularly reviewing the performance of cleaning staff and making necessary adjustments to cleaning schedules to optimize efficiency and effectiveness
• In charge of regular communication with clients, understanding their needs, and ensuring their satisfaction with cleaning services
• Required to perform daily site inspections to assess the cleanliness and overall condition of clients’ premises and hostel. Additionally, weekly night spot checks to ensure cleaning standards are upheld during non-business hours
• Provide support and guidance to cleaning supervisors
• Responsible for tracking cleaning consumables, managing inventory, and ensuring that they are used in accordance with the allocated budget to minimize wastage
• To assist the Cleaning Manager or other higher-ranking personnel with their requests and tasks
• Responsible for driving and maintaining the company van, ensuring its good working condition and adherence to safety regulations
• Assist with cleaning tasks such as carpet cleaning and marble polishing as needed, which may involve hands-on cleaning or supervising of cleaning staff

About You:

• Minimum Diploma in Facilities Management, Operations, Hospitality, or related fields
• Prior experience working in a cleaning company or cleaning services industry
• Strong leadership skills with the ability to supervise and guide cleaning staff
• Good communication and interpersonal skills for effective client interaction
• Able to conduct site inspections and perform occasional night spot checks
• Valid Class 3 driving license (Will be added advantage)

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Bonus for referring friends
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

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INCO: “Cushman & Wakefield”