A

Anthropic

Builds Claude AI models with a focus on safety

Manager – Forward Deployed Engineering

Engineering LeadershipUpdated on Nov 7
Full-timeNew York, NY, USA$320k - $405k /yr

About the Job

Requirements

  • At least 10 years of experience in software engineering, solutions architecture, or a technical customer-facing role such as forward deployed engineering or consulting.
  • At least 2 years of people management experience within a services, post-sales, or forward deployed engineering organization, with a track record of hiring, developing, and retaining strong engineers.
  • Experience building organizations from zero to one rather than only inheriting an existing organization.
  • Experience working directly with enterprise customers on technical implementations and navigating complex organizational dynamics.
  • Ability to move between strategic conversations with senior stakeholders and hands-on debugging sessions with engineers.
  • Strong written and verbal communication skills, including the ability to explain technical complexity clearly to diverse audiences.
  • Genuine excitement about building something new and defining standards for a new team.
  • A bachelor's degree, or an equivalent combination of education, training, and experience.
  • A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Responsibilities

  • Hire, develop, and retain a high-performing team of Forward Deployed Engineers, setting a high bar for technical talent and customer instincts.
  • Conduct regular one-on-one meetings, provide technical mentorship, and invest in each team member's career growth.
  • Staff and oversee customer engagements across the team's portfolio, making resource allocation decisions that balance customer needs, team development, and business priorities.
  • Collaborate with account teams and Engagement Managers during pre-sales to qualify engagements, scope work, and inform statements of work.
  • Review technical architectures and code produced by Forward Deployed Engineers to ensure production-ready solutions solve customer problems.
  • Lead technical discovery sessions, prototype solutions, and debug complex issues alongside the team as needed.
  • Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base capturing field learnings.
  • Define team objectives and key results tied to customer success and product adoption, and create operational cadences such as standups, retrospectives, and engagement reviews.
  • Partner with Product and Engineering to translate field insights into product improvements and represent the customer in internal planning.
  • Travel to customer sites as needed, particularly for engagement kickoffs and the team's highest-priority accounts.

About the Company

Anthropic

Builds Claude AI models with a focus on safety

Anthropic builds the Claude family of AI models and sells them to businesses, software developers, and consumers, with research on making AI safe and understandable at the center of its work. In 2024 it introduced the Model Context Protocol, an open standard for connecting AI assistants to outside apps and data that OpenAI and Google adopted the next year. People use the Claude app to write and analyze files, programmers hand coding tasks to Claude Code, and companies build Claude into their own products through its API. Anthropic earns money from subscriptions, business plans, and usage-based API fees. Siblings Dario and Daniela Amodei founded Anthropic in 2021 with other former OpenAI employees, and it is based in San Francisco.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$243.8B
Headquarters
San Francisco, CA
Founded
2021

Recently Posted Jobs

Explore more opportunities at Anthropic

See more jobs