Quality Manager

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Position Summary:

The Quality Manager ensures all products meet customer requirements by leading the plant’s Quality Management System (QMS), driving daily quality activities, customer service support, and making informed decisions on quality issues. This role builds a proactive quality and continuous improvement culture by managing and improving processes that design quality into the product and verify conformance. The QM will lead these efforts and activities across 2 manufacturing facilities.

The Quality Manager oversees the accuracy and effectiveness of procedures, forms, work instructions, and communication to floor personnel, ensuring compliance with applicable standards and maintaining approval through all internal and external audits. As the facility’s SQF Practitioner, the QM leads SQF programs, tracks and resolves quality complaints, initiative, supports and drives continuous improvement projects and implements corrective and preventive actions. The role is deeply involved in daily QMS performance, monitoring controls, coaching teams, communicating with external stakeholders and partnering with managers and supervisors to investigate issues and develop sustainable solutions across the organization.

Essential Functions and Key Responsibilities

Communicates safety policies, procedures, and practices

• Follow, lead, and drive all safety policies and procedures
  • Ensure department personnel have completed Novolex safety training on time
  • Ensure department personnel follow all safety standards
  • Ensure department accident investigations and communications with plant staff.

Communicates food safety and consumer safety policies, procedures, and practices

• Ensure employees are empowered and encouraged to take the correct actions and report events that could impact food safety of the product.
• Encourage a strong food safety culture and participate in GMP and food safety training and holds team responsible to follow all GMP policies.

Participate in audits, corrective actions, and continuous improvement initiatives

Communicate with all levels of the organization

Development, implementation and administration of quality policies and procedures for all employees

Establish and perform quality training programs for all employees

Work with corporate quality to implement quality policies, perform corrective actions with the support of plant staff to ensure all policies and procedures are met and followed

Oversee the development, implementation, review and maintenance of the SQF system, including food safety fundamentals outlined in the SQF Code

Take appropriate action to ensure the integrity of the SQF system

Lead all internal, customer, and 3rd party audits for the QMS and SQF system

Communicate to relevant personnel all information essential to ensure the effective implementation of and maintenance of the SQF system

Facilitate customer questions by establishing customer relationships and working with corporate quality and external stakeholders

Collect, organize, analyze, and report process data to internal stakeholders to drive continuous improvement projects and processes

Facilitate and assist support departments with technical expertise for Quality, SQF, and Process improvements

Lead Continuous Improvement reporting, activities and training within the plant(s)

Other miscellaneous duties as assigned by management

Company policies, procedures, and practices are implemented via this position.  Quality of products is directly related to the effectiveness of individuals in this job.  A broad base of current technical knowledge is required to ensure that standards are met, and efficiencies are maintained.  Problem solving and decision-making abilities are essential for success. 

Candidate Requirements:

• Bachelor’s degree with a minimum of 5 years of quality control management experience in a manufacturing environment, or relevant working experience is required
• SQF practitioner certification and/or internal auditor certification are highly desired
• Minimum of 3 years’ experience in an SQF or ISO certified manufacturing facility
• Successful track record and experience leading and implementing continuous improvement projects
• Demonstrated usage of CI and RCCA tools, i.e.: 5-Why’s, Fishbone, Kaizen, 5S/6S, etc.
• Lean or 6-sigma certification preferred
• Excellent communication skills
• Proficient knowledge of Microsoft Office Suite
• Must have firm understanding of test procedures, statistics and process controls
• Knowledge of bag and extrusion machinery preferred
• Must have strong problem solving and analytical ability

Ongoing training and education are essential to continue to improve work processes, all employees will be expected to attend training and education sessions.

Physical Requirement and Work Environment:

• Ability to stand, walk, bend, and stoop for extended periods
• Ability to work in hot, cold, wet, dusty, or noisy conditions
• Work is performed indoors, manufacturing environment with exposure to moving equipment, noise, and industrial processes
  • Must be able to wear personal protective equipment (PPE) as required. Protective clothing consists of eye wear, footwear and hearing protection
  • Noise or vibration is within acceptable decibel levels, but hearing protection is required
  • Smells are various and will be continuous throughout the shift
  • Hazards, see job hazard analysis

A reasonable estimate of the current range is $85,100 - $115,000 + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Withinthe range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program.

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Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [email protected].

Formerly Pactiv Evergreen