Onsite Service Technician

Overview:

Xerox is expanding our Technical Services team and is looking for a customer-focused Onsite Service Technician to support and delight our clients. In this field-based role, you will use your mechanical and electrical troubleshooting skills to maintain, repair, and support customer equipment while delivering an outstanding service experience. If you are dependable, hands-on, and motivated by solving problems, this is a great opportunity to build a long-term career with Xerox.

What You’ll Do:

• Deliver exceptional service and resolve equipment issues in line with customer service level agreements
• Diagnose and repair devices using electromechanical knowledge, tools, and technical training
• Serve as the primary contact for assigned customers, supporting maintenance, supply inventory, and equipment performance
• Communicate clearly with customers regarding equipment status, availability, and next steps
• Provide end-user training to help customers get the most from their equipment

What You Bring:

• Experience using a multi-meter, troubleshooting electrical circuits, and reading electrical schematics
• Background in electromechanical, HVAC, cable/internet, automotive repair, military, or related technical work
• Strong customer service mindset, time management, and reliability
• Valid driver’s license and appropriate insurance coverage
• Ability to lift up to 50 pounds and perform frequent standing, walking, bending, squatting, and driving

What Success Looks Like: In your first 60 days, you will complete training, build product and territory knowledge, understand customer expectations, and begin completing service calls independently.

Why Join Xerox:

• Career growth in a supportive and collaborative culture
• Paid training from certified instructors plus online and in-house learning
• Medical, dental, vision, wellness credits, HSA contribution, and 401k matching
• Paid time off, holidays, and personal days