Mitel provides cloud-based unified communications and collaboration tools for businesses, with MiCloud Connect delivering voice, video, and messaging in one cloud service. It uses a subscription model that scales to the number of users and features, and it backs the service with professional services, technical support, and training via a large partner network. MiCloud Connect runs in the cloud and is accessed over the internet, letting customers add or reduce users and features as needs change. The company emphasizes security, reliability, and ongoing improvement, differentiating itself through a broad partner ecosystem that serves sectors like healthcare, hospitality, government, and education to help organizations communicate and collaborate more efficiently.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Ottawa, Canada
Founded
1973
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Mitel has received Frost & Sullivan's 2026 Global New Product Innovation Recognition in the professional DECT headset industry. The Canadian telecommunications company was honoured for its AI-activated H60 DECT headset, which combines secure mobility, audio performance, and enterprise integration for frontline workers. The H60 features voice activation, intuitive controls, and workflow orchestration capabilities designed for demanding operational environments. Its architecture prioritises simplicity, security, and adaptability throughout the customer lifecycle. Frost & Sullivan praised Mitel for transforming enterprise communications and delivering customer-centric innovation. The recognition acknowledges companies demonstrating exceptional strategy development and implementation. Mitel serves over 70 million users across more than 100 countries, providing communications solutions for diverse workforces, including frontline and shift-based employees in critical industries.
Mitel appoints Jeroen de Witte as Executive Vice President, Engineering and Support. By Neil Trim on September 15, 2026 Accomplished tech executive will oversee alignment of the company's technology strategy with product delivery and operational execution Mitel, a global leader in business communications, today announced the appointment of Jeroen de Witte to the executive leadership team as Executive Vice President, Engineering and Support. He will be responsible for aligning Mitel's technology strategy, product delivery, operational execution, architecture, support, and customer outcomes across its global unified communications (UC) portfolio. Jeroen succeeds Al Hurren, who has announced his retirement from Mitel after a successful career spanning two decades. Since joining Mitel in 2020, Jeroen has held progressively broader R&D leadership roles. Most recently, he served as Group Vice President, Research and Development, where he played an integral role in guiding the award-winning Mitel Workflow Studio and recently announced Mitel WX, from ideation to market-ready. Before joining Mitel, he held senior executive and technology leadership roles with Motorola Solutions, Airbus DS Communications, and PlantCML. A graduate of the University of Ottawa, he began his career as a hardware design engineer at Bell Northern Research/Nortel Networks. "Jeroen is an accomplished technology executive with an attentive and collaborative approach to product development and strategic planning," said Mike Robinson, CEO at Mitel. "Jeroen has worked closely with Al over the last six years, and this is a natural elevation of a proven leader and provides a seamless leadership transition for our engineering, support, and development teams. This continuity is critical, and Jeroen will partner with our product, marketing, and technology teams as we work hard to build the right products and services for our customers." "Mitel has a long and successful history of innovation, and I am incredibly grateful to have the opportunity to take on this important leadership role," said de Witte. "Mitel solutions are purposely designed to solve complex business challenges in some of the most demanding environments, and our teams of engineers and developers take great pride in knowing workers, especially those on the frontlines, trust what we offer day in and day out. I look forward to continuing to work closely with all those within the Mitel ecosystem to tackle the challenges that matter most for our customers with ingenuity and purpose." Al Hurren retires from Mitel after more than two decades of leadership, including many years guiding the company's engineering and operations teams. "Al's dedication to Mitel over the past 20 years has helped position this company for continued growth today and into the future," added Robinson. "Over that time, he has shaped how we build and deliver our solutions and been part of almost every major step in this company's strategy and success. We wish him a joyful retirement." In this new role, de Witte will remain based in Ottawa, Canada. Please follow and like us:
Hundreds hit by power cut as homes lose electricity. The Mitel Networks site in Caldicot has been among the hundreds of properties hit by a power cut in the NP16 area on September 9 (Image: Google) A power cut left hundreds of homes without electricity. The outage affected 392 properties in Chepstow and surrounding areas on September 9. National Grid confirmed the incident and said it was working to restore power as quickly as possible. National Grid said at around 10.30am: "There is currently a #powercut in #Chepstow #NP16 & surrounding areas. We are working on the issue and, we estimate to have the power restored by 12:00." By 11.54am, National Grid confirmed that all properties had been reconnected. However, reports later in the afternoon suggested that some areas remained without power despite the company's outage map showing full restoration. The affected areas included parts of Caldicot and the Mitel Networks site. The cause of the outage has not yet been confirmed.
Mitel has launched the H60 DECT headset, an enterprise-grade device designed to support frontline workers in retail, healthcare, manufacturing, and government sectors. The headset integrates with Mitel Workflow Studio, offering speech-to-text and text-to-speech capabilities that allow workers to trigger AI-driven workflows hands-free. The device uses SIP-DECT infrastructure to deliver stable performance across demanding environments. It enables workers to check product availability, retrieve customer information, and receive real-time alerts from enterprise systems including fire alarms and nurse call platforms. According to Martin Bitzinger, Senior Vice President of Product Management at Mitel, research shows 71% of frontline workers feel pressured to use tools not designed for their needs. The H60 features push-to-talk functionality, acoustic echo cancellation, and noise reduction for use in loud environments. The headset will be globally available on 31 July.
Mitel Workflow Studio secures 2026 "Remote Work Tech Innovation of the Year" Award from RemoteTech Breakthrough. Annual Awards Program Recognizes Breakthrough Innovation in the Global Remote Technology Industry OTTAWA, Ontario - Mitel, a global leader in business communications, today announced that Mitel Workflow Studio has been selected as the winner of the "Remote Work Tech Innovation of the Year" award in the 7th annual RemoteTech Breakthrough Awards program. Conducted by RemoteTech...