Tesla

Makes electric cars, robotaxis and grid batteries

Associate Transportation Specialist - Customer Service & Investigations

Customer SupportPosted on Nov 11

Full-timeSparks, NV, USANo salary listedIn-person

About the Job

Requirements

Proven experience in customer service or investigations within high-volume, employee- or rider-facing operations; transportation or workplace services experience is preferred.
The ability to use people-first judgment to advocate for employees while safeguarding program fairness and integrity.
Strong analytical and research skills, including the ability to reconstruct events, navigate multiple systems, and close cases with clear documentation.
Confidence engaging cross-functionally with supervisors, managers, and human resources, using discretion and professionalism.
Direct experience handling citations, access credentials, or vendor-related complaints, including field-based verification.
Resourceful problem-solving ability with a self-driven mindset and ownership of outcomes.
Time management, reliability, and attendance, with consistent follow-through across competing priorities.

Responsibilities

Serve as the primary customer service liaison for GFNV Transportation, balancing employee advocacy with program standards and mission alignment.
Intake, investigate, and resolve transportation-related issues, including parking citations, placard requests, and third-party vendor concerns.
Analyze complaints from multiple angles, research systems, and engage stakeholders to understand and document each case.
Exercise sound judgment in resolving or escalating issues, involving supervisors, leadership, or human resources when necessary.
Lead ad-hoc projects such as placard distribution, citation tracking, and employee communications to ensure service accountability.
Conduct overt and covert field audits to verify compliance, document findings, and support operational integrity.
Deliver timely service across all touchpoints while managing multiple tasks with urgency and precision.

Desired Qualifications

Transportation or workplace services experience.

Category	Operations & Business Support
Location	Sparks, Nevada
Requisition ID	288223
Type	Full-time

Job Description

<div class="MSWordContent"><p>The Associate Transportation Specialist is an essential part of Tesla's GFNV Transportation Team, which falls under the umbrella of Gigafactory Workforce. Employees working in this role are supporting the drive towards completing Tesla's mission—to accelerate the world's transition to sustainable energy. As an Associate Transportation Specialist, you will be working under the guidance of the Workplace Transportation Manager with a key focus on people-first customer service, complaint investigation, and problem resolution across parking, shuttle, and third-party transportation operations. Tesla's ideal candidate represents the best interest of Tesla employees within the mission, researches issues in Transportation systems, and closes cases with sound judgment. This is a salaried position that may require working outside in extreme environments and conducting field audits.</div>

Job Responsibilities

Serve as the primary customer service liaison for GFNV Transportation, balancing employee advocacy with program standards and mission alignment
Intake, investigate, and resolve transportation-related issues including parking citations, placard requests, and third-party vendor concerns
Analyze complaints from multiple angles, research systems, and engage stakeholders to fully understand and document each case
Exercise sound judgment in resolving or escalating issues, involving supervisors, leadership, or HR when necessary
Lead ad-hoc projects such as placard distribution, citation tracking, and employee communications to ensure service accountability
Conduct field audits—both overt and covert—to verify compliance, document findings, and support operational integrity
Deliver exceptional, timely service across all touchpoints while managing multiple tasks with urgency and precision

Job Requirements

Proven experience in customer service or investigations within high-volume, employee- or rider-facing operations; transportation or workplace services preferred
Strong people-first judgment with the ability to advocate for employees while safeguarding program fairness and integrity
Excellent analytical and research skills, with the ability to reconstruct events, navigate multiple systems, and close cases with clear documentation
Confidence engaging cross-functionally with supervisors, managers, and HR, using discretion and professionalism
Direct experience handling citations, access credentials, or vendor-related complaints, including field-based verification
Resourceful problem-solving ability with a self-driven mindset and strong ownership of outcomes
Outstanding time management, reliability, and attendance, with consistent follow-through across competing priorities

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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