Customer Success Manager - Enterprise

KnowBe4 shuts down shadow AI with agent security innovation. New Agent Risk Manager browser extension performs active discovery of new and unknown domains allowing security admins to block, warn or allow the sites KnowBe4, the global leader in digital workforce security, securing both AI agents and humans, today announced a significant expansion of Agent Risk Manager, with the launch of a new native browser extension for Chrome and Edge that gives security teams real-time control over shadow AI. This new capability moves beyond existing dashboards that flag unsanctioned AI use after the damage is done, to a control point that can allow, warn or block employee access to known AI sites the moment it happens. With unsanctioned chatbots, coding assistants, meeting transcribers and browser-based AI agents, employees are adopting shadow AI without IT's knowledge. Shadow AI has emerged as one of the most difficult risks for security teams to contain. According to the recent KnowBe4 "From Agentic Risk to Human Wins" report, 52% of organizations report their use of AI is unapproved or ungoverned. The same report also found over a third of employees reported that they commonly source their own agentic AI tools where options are unavailable or restrictive, leaving organizations vulnerable to cyberattacks. "Visibility alone does not stop a data leak, it just documents it," said Matt Duren, SVP of AI and data, KnowBe4. "Security teams have been instructed to take an inventory of the AI tools running in their environment. While that is necessary, it is not enough. With this extension, the same capability that discovers shadow AI can now act on it in real time without forcing security teams to choose between locking AI down and letting it run unchecked." Where many shadow AI and browser-security offerings operate as standalone extensions or network layer add-ons, Agent Risk Manager sits inside the broader KnowBe4 Platform, which draws on 16 years of behavioral risk data across more than 70,000 customers. That means shadow AI activity captured at the browser does not sit in an isolated console, it feeds the same risk profile as an organization's phishing simulations, security awareness training, and real-time coaching, and lays the groundwork for a unified Risk Score. The shadow AI browser extension is available now to Security Awareness Training Advanced customers on direct-sale, U.S.-tenant accounts as part of Agent Risk Manager Early Access. Broader availability is planned in the coming months. Customers can learn more or self-onboard at www.knowbe4.com/products/ai-agent-risk-manager. FAQs. Q: What does the shadow AI discovery capability do? * Quantifies real usage: For every tool it finds, it shows when it was first seen, how many distinct users have touched it, and how many usage events occurred, so security teams can prioritize based on actual exposure. * Enables one-click governance: Directly from the discovery row, security teams can hit "Add Rule" to turn a discovered tool into a governed one (approved, warn, or blocked), or "Dismiss" it out of the queue without exporting data, using a separate tool, or submitting an engineering ticket. Q: What are the benefits of the shadow AI discovery capability? Q: what is the KnowBe4 Risk Score? Q: What is KnowBe4 and who is it for? About KnowBe4. KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, email & collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15 years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Pinnacle Global Services partners with KnowBe4 Security Awareness training. Managed security awareness training, administered end-to-end. Most organizations spend their security budget on the perimeter. Firewalls, endpoint protection, backups, monitoring. All necessary. None of it stops an employee from typing credentials into a convincing fake login page. Phishing remains the most common way attackers get inside an organization, and it works because it targets people rather than technology. You cannot patch a person. You can train them. Why KnowBe4. KnowBe4 is the world's largest security awareness training and simulated phishing platform, used by more than 56,000 organizations worldwide. Founded by security specialist Stu Sjouwerman, the platform was designed with input from Kevin Mitnick - for decades the most recognized name in social engineering - who served as the company's Chief Hacking Officer and helped build the training around the tactics attackers actually use. The company has been named a Leader in the Gartner Magic Quadrant for Security Awareness Computer-Based Training and a Leader in the Forrester Wave. In 2023, it was acquired by Vista Equity Partners in a transaction valuing it at $4.6 billion. The platform spans more than simulated phishing. It includes an extensive training library, AI-driven campaign personalization, Phish-prone Percentage benchmarking that shows measurable risk reduction over time, PhishER for triaging user-reported email, and SecurityCoach for real-time coaching when a user takes a risky action. Zubayaa evaluated the category and selected KnowBe4 because it is the most proven platform available, with the deepest content library and the reporting that boards and auditors actually accept. What Pinnacle does with it. Buying a license is easy. Most organizations that buy security awareness training never fully deploy it. The platform sits idle, campaigns don't get scheduled, new hires never get enrolled, and nobody reviews results until an auditor asks. Pinnacle runs the whole thing. In partnership with KnowBe4, Zubayaa has procured and now administer hundreds of licenses on behalf of client organizations, covering: * Procurement and tier selection - matching the right product tier to the organization rather than overbuying * Renewal management - negotiating terms, reconciling actual user counts against what is being paid for, and closing renewals before coverage lapses * User lifecycle - provisioning, group management, and offboarding as staff change * Campaign administration - scheduling phishing simulations and assigning training on a cadence that fits the organization's calendar * Reporting to leadership - results translated into language a board or a finance committee can act on Its clients get the outcome. Not another platform to manage. Who this is for. Schools, nonprofits, and public sector organizations operate under real budget pressure while holding exactly the data attackers want: student records, donor information, financial data, personal information on staff and families. Compliance expectations keep rising. Staffing rarely does. If your IT function is one or two people covering everything, an unmanaged security platform is a liability rather than a control. Security awareness training is one of the few measures that costs little and measurably reduces risk - but only if someone is actually running it. Part of a complete stack. This sits inside the broader Pinnacle offering: 24/7 monitoring, managed firewalls, backup and disaster recovery, endpoint protection, and vendor management. One provider, one point of contact, one accountable partner. Talk to Zubayaa. If your organization is paying for security awareness training that nobody administers - or you have been putting off deploying it because there is no one to run it - that is exactly the problem Zubayaa solve. Pinnacle Global Services LLC · [email protected] · Zubayaa can deploy fast · Authored by Pinnacle Global's Cybersecurity & Technology Writers.

KnowBe4 names Kurt Mills as channel chief to lead next phase of partner-led growth. 2026-09-02 20:09 KnowBe4 has appointed cybersecurity channel veteran Kurt Mills as its new channel chief, as the company looks to strengthen its global partner ecosystem and expand its channel routes to market. In the role, Mills will lead the evolution of KnowBe4's global partner programmes and operations, with responsibility for supporting the company's relationships across VARs, MSPs, [...] Read the original article: KnowBe4, the cybersecurity platform that comprehensively addresses human risk management, announced that cybersecurity industry veteran Bryan Palma has been appointed president and chief executive officer of KnowBe4, effective May 5. KnowBe4's founder and current chief executive officer Stu Sjouwerman has transitioned to the role of executive chairman. Palma is a... Security Products & Services May 1, 2025 KnowBe4, the platform that comprehensively addresses human and agentic AI risk management, today announced its inclusion in the Microsoft Security Store Partner Ecosystem. KnowBe4 was selected based on their proven experience with Microsoft Security technologies, willingness to explore and provide feedback on cutting edge functionality, and close relationship with Microsoft... October 1, 2025 KnowBe4 has announced the appointment of Kelly Morgan as its new Chief Customer Officer (CCO), reinforcing the company's commitment to delivering measurable customer outcomes as it continues to expand in the Human and AI Risk Management market. Morgan will oversee KnowBe4's global end-to-end customer lifecycle, leading the Customer Success, Customer... February 13, 2026