Client Success Specialist
Popmenu
Client Success Specialist
Popmenu
Data-driven marketing platform for restaurants
Popmenu · Brazil (Remote) · Contract · Posted 2026-04-28
Salary: USD 25,000–30,000
Workplace: remote
Department: Client Experience
About the Role
At Popmenu, we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions.
This role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them — and you’ll nudge them toward deeper engagement with Popmenu’s tools.
What You’ll Do
Client Outreach and Cold Calling
Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients).
Position feature usage and upgrades in the context of the client’s business goals.
Spark curiosity and drive action — help clients “see what they’re missing.”
Drive Value and Adoption
Explain the benefits of core and add-on features in plain language that resonates with restaurant operators.
Track adoption milestones and follow up to celebrate wins or remove blockers.
Support small business owners in taking ownership of their success with Popmenu.
Support and Triage
Answer basic account questions related to billing, login, permissions, or feature functionality.
Flag technical issues or complex concerns to the appropriate internal team.
Document interactions and outcomes in CRM tools with attention to detail.
Internal Collaboration
Partner with onboarding, support, and success teams to ensure a seamless client journey.
Share insights and trends that inform product, marketing, and retention efforts.
What You Bring:
1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment.
Comfortable on the phone and energized by helping people take action.
Ability to communicate value clearly and persuasively.
A service mindset with curiosity to dig into client goals and challenges.
Familiarity with restaurant operations is a plus.
Experience with tools like Salesforce or Gainsight is a bonus.
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Popmenu provides a technology platform for independent restaurants to grow their business. It offers a suite of marketing and customer-engagement tools that help restaurants attract more customers, understand guest preferences, and tailor offerings accordingly. The platform collects guest data and uses it to drive targeted communications and improved operations, aiming to increase efficiency and revenue. Restaurants pay a subscription to access these tools, making it an ongoing, data-driven solution for growth. Popmenu stands out by targeting independent eateries with an integrated set of features focused on marketing, data insights, and customer engagement, backed by customer testimonials and high satisfaction. The goal is to help restaurants grow by better understanding and serving their customers.
Explore more opportunities at Popmenu