Utelogy Platform Administrator

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

Administer and maintain the Utelogy U-Manage/U-Managed platform. Manage platform configuration, user accounts, permissions, and access controls. Maintain site, building, room, and device hierarchies. Support platform upgrades, updates, and configuration changes. Configure new rooms and devices within Utelogy. Validate device communications, telemetry collection, monitoring coverage, and alert functionality. Maintain onboarding standards, templates, and procedures. Ensure accurate representation of the AV estate within the platform. Configure monitoring policies, thresholds, health indicators, and telemetry collection. Maintain monitoring coverage across all managed rooms and devices. Optimize alert quality by reducing false positives, duplicates, and non-actionable events. Implement suppression rules during approved maintenance windows.

What You Will Do

Develop dashboards and reports covering Room Health, Device Health, Device Availability, Monitoring Coverage, Offline Assets, Alert Volumes, Device Reliability, Monitoring Gaps, and Platform Performance. Support integrations with ServiceNow, Microsoft Teams Rooms Management, Logitech Sync, CMDB and Asset Systems, Notification Services, Authentication Platforms, and Enterprise APIs. Develop and maintain approved automation workflows. Support automated ticket generation and enrichment. Improve alert-to-incident conversion effectiveness. Identify opportunities to enhance monitoring accuracy and operational efficiency. Maintain technical documentation, platform standards, onboarding procedures, and integration records. Support audit, compliance, and change control processes. Deliver platform training and guidance to operational teams.

Your Future at Kyndryl

Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications.You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• 3–5+ years administering enterprise monitoring, AV management, infrastructure monitoring, or observability platforms.
• Experience supporting large-scale AV environments of 500+ meeting rooms preferred.
  Strong hands-on experience administering Utelogy or equivalent monitoring platforms, with a solid understanding of monitoring and observability concepts, enterprise AV technologies, and the Microsoft Teams Rooms ecosystem.
• Experience in device onboarding and inventory management, alert and event management, reporting and dashboard development, ITSM and ServiceNow integrations, TCP/IP networking fundamentals, and strong troubleshooting and problem-solving skills is essential.

Preferred Technical and Professional Experience:

• Hands-on experience with REST APIs, JSON/XML, PowerShell or Python scripting, workflow automation, and system integrations.
• Desirable experience includes Teams Rooms Pro Management, Logitech Sync, Power BI, ServiceNow Administration, Q-SYS, Crestron, Microsoft Graph APIs, and enterprise monitoring platforms such as LogicMonitor, SolarWinds, SCOM, Datadog, or PRTG.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.