H-E-B

Texas-based supermarket chain with private ownership

Pharmacy Care Representative - RX Tech

Clinical Support & Patient AdministrationPosted on Nov 6

Part-timeThe Woodlands, TX, USANo salary listedIn-person

About the Job

Requirements

Applicants must be at least 18 years old.
Retail experience and experience in a fast-paced environment are required; pharmacy experience is a plus.
Working knowledge of pharmacy-related tasks, the H-E-B RXEVO system, register procedures, and H-E-B Pharmacy standard operating procedures is required.
Mathematical skills, including calculating measurements, are required.
Personal computer skills, including Microsoft Office and H-E-B software and programs required by the job, are required.
Cash-handling skills are required.
Applicants must be able to maintain composure in high-stress situations and demonstrate telephone etiquette.
Applicants must be able to manage multiple priorities and shift focus between tasks, work in a team environment, work with little direct supervision, and be willing to cross-train.
A high school diploma, GED, or equivalent is required.
Completion of required training and certifications is required, including PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, and company orientation.
Applicants must maintain H-E-B Rx screener status, including required recertification.
Applicants must be able to work rotating shifts, including nights and weekends; stand for extended periods of up to 12 hours; regularly lift 30 pounds or more; and meet close-vision and color-vision requirements.

Responsibilities

Provide customer service and patient care in a team environment, working with pharmacists, pharmacy technicians, and pharmacy care representatives.
Promote the “Greet, Ask, and Thank” and H-E-B telephone strategies, and direct calls to the appropriate partner.
Receive written prescriptions and refill prescription numbers, verify customer demographic and profile information, and enter prescription and refill information into RXEVO.
Generate prescription paperwork and file, retrieve, and maintain prescriptions in the Will-Call area and prescription hard-copy files.
Use the RXEVO point-of-sale system and follow procedures to deliver prescriptions to the correct patients.
Direct customers to the counseling window for pharmacist consultations.
Obtain and return tills from bookkeeping and process customer transactions at the register.
Maintain manual signature-capture receipts and scan them into RXEVO promptly; properly process and clear prepaid prescriptions.
Finalize prescription deliveries and print the delivery ledger daily; complete the contact-patient queue.
Assist technicians and pharmacists in ensuring complete and efficient shift production.
Participate in or assist with prescription-screening events, flu-shot and immunization scheduling, and future medication-therapy-management events; check in and assist customers receiving vaccines using the comprehensive vaccine manager tool or other professional-services applications.
Receive over-the-counter inventory, check deliveries against invoices for accuracy, and contact the H-E-B warehouse or vendor about shortages.
Stage over-the-counter inventory and organize stocking sections, including pharmacy-front items such as over-the-counter products and diabetic supplies.
Follow the Return to Stock standard operating procedure to locate prescriptions through the inventory-management queue; ensure caps, vials, bags, and other supplies are stocked correctly.
Record refrigerator and freezer temperature logs.
Follow HIPAA privacy and confidentiality requirements, Texas State Board of Pharmacy rules, and H-E-B standard operating procedures, including applicable patient counseling requirements.
Follow procedures for processing PSE transactions, using the manual process only when the electronic system is unavailable, and comply with Central Fill check-in procedures.
Maintain department and work-area presentation, organization, sanitation, and maintenance; remove department trash and follow trash-compactor procedures.

Desired Qualifications

Pharmacy experience is a plus.

Job Description

Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.Key Responsibilities & Essential Functions:

Customer Service / Patient Care:

Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
Directs customers to counseling window for Pharmacist consultation
Obtains /returns tills from bookkeeping; processes customer transactions at register
Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
Properly processes / clears prepaid prescriptions
Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
Completes contact patient queue
Files / maintains prescription hard copies
Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
May participate in other professional services activities

Inventory Management:

Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
Complies with Return to Stock SOP to locate prescriptions via inventory management queue
Ensures caps, vials, bags, etc., are correctly stocked
Records fridge and freezer temperature logs

Compliance / Sanitation:

Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
Complies with Central Fill check-in procedures
Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
Removes trash from department; complies with trash compactor processes

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Age Requirement:

Work Experience:

Experience in retail; experience in pharmacy a plus
Experience working in a fast-paced environment

Knowledge/Skills/Abilities:

Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
Strong communication and customer service skills
Mathematical skills (including calculating measurements)
PC skills, including MS Office and H-E-B software and programs required by the job
Cash-handling skills
Ability to maintain composure in high-stress situations
Ability to demonstrate strong telephone etiquette
Ability to manage multiple priorities and shift focus between tasks
Ability to work in a team environment
Ability to work with little direct supervision
Willingness to cross-train

Education:

High School Diploma or GED or equivalent

Licenses/Certifications:

Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)

Physical Demands & Working Conditions:

Function in a fast-paced, retail, office environment
Work rotating shifts, including nights and weekends
Stand for extended periods (up to 12 hours)
Regularly lift 30 lbs or more
Fulfill vision requirements for the job, specifically close vision and color vision
Maintain H-E-B Rx screener status, including required recertification

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 12/01/2021

About the Company

H-E-B

Texas-based supermarket chain with private ownership

H-E-B is a Texas-based grocery retailer with multiple store formats, including upscale Central Market, budget-friendly Joe V's Smart Shop, and Hispanic-focused Mi Tienda. It runs more than 435 stores in Texas and Mexico and employs over 154,000 people. Its product offering is everyday groceries and associated services, supported by a growing digital and delivery capability (notably via the Favor Delivery acquisition). The company emphasizes long-term, family-owned thinking rather than short-term market pressures, differentiating itself through strong regional identity, a diverse store format strategy, and a focus on customer loyalty. Its goals are to expand its store footprint in Texas and Mexico while enhancing digital and delivery services to better serve local communities.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: San Antonio, TX
Founded: 1905

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