IT Applications Supervisor

The salary for this position is: $8,867- $11,663 monthly.

Thurston County is seeking a highly motivated and qualified individual for the position of IT Applications Supervisor within the Information Technology Department. This position is the leader of a nine-member Applications Team.

The IT Application Supervisor plans, organizes and manages the technical installation, maintenance, enhancement and operation of computer software for multiple applications of a complex nature or a large, major application that is vital to program delivery. The Applications Team is responsible for programming, web design/programming, SharePoint, systems development, business analysis, database administration, business application support, systems integration, and disaster recovery planning and management. The incumbent understands customer business needs from the perspective of a senior businessperson and is conversant in the customer's business language.

Essential functions may include, but are not limited to, the following:

• Managing applications team operations to achieve goals within budgeted funds and available personnel; planning and organizing workloads and staff assignments, reviewing progress, directing changes in priorities and schedules as needed to ensure work is performed in a timely and efficient manner.
• Participating in planning department training and employee development efforts. Recruiting and recommending selection of staff, developing procedures and performance standards, providing training, monitoring progress and evaluating employee performance. Working with manager and Human Resources to address employee and labor relations issues and concerns.
• Preparing and justifying budget for assigned operations based on resource requirements, cost estimates, division objectives and departmental goals. Develop and keep a full application inventory to include lifecycle. Analyzing the cost/benefit of software updates and/or hardware changes and the impacts on other software and equipment; recommending appropriate action to assure cost-effective, efficient and continued computer services. Preparing and presenting information to management, IT steering committee, and/or other audiences. May develop or manage the development of IT training programs for County wide delivery.
• Resolving inquiries, problems, complaints, or emergencies affecting availability or quality of services. Track ticket assignments and ensure the queue stays up to date in real time. Responding to sensitive, technical, or complex inquiries or service complaints. Recommending and monitoring standards for hardware and software. Recommending future directions or new projects. Managing assigned areas for system security, access, internal and external access, and recovery standards and procedures.
• Planning and coordinating installation of hardware, software, and data communication updates, changes, and enhancements.
• Providing technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interfacing with third party technical support personnel and support vendors.
• Leads, maintains, and continuously improves a countywide data management program, including establishing and overseeing an inventory of all data assets used or maintained by the County.

To view the full job classification, click here: IT Supervisor Classification

WORKING CONDITIONS:

• Work Environment – Work is primarily performed in a quiet office setting in Olympia, Washington. Telework may be available after completion of the required 6-month probationary period, at the discretion of the Technical Manager.
• Schedule - Monday – Friday, 8:00 a.m. – 5:00 p.m., or similar.  During emergencies or special projects, the incumbent may be required to work an irregular and changing schedule, which may include working extended hours to correct technical issues, attending early morning or evening meetings, working weekends and holidays, and/or be available by phone to answer questions or be called in.
• Travel Requirements - Occasional travel may be required to attend meetings or trainings. Provides on-site support to several county buildings, including transporting equipment
• Customer Interactions - Daily interactions via phone, in-person, and video with Thurston County staff.

WHO WE ARE:

The Information Technology Department provides a wide range of professional, internal services to over 1500 employees in County offices and departments in various locations throughout the County, centralizing these services in an efficient and effective means of delivering service and providing access to internal expertise. The Information Technology Department provides desktop, network, application, telecommunication, and geographical information system (GIS) services for all County offices and departments 

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage

WHAT WE OFFER OUR EMPLOYEES:

• Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plansfor more information.
• Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation:  The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
• Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
• Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com.

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. 

QUALIFICATIONS: 

• Bachelor's degree in computer science, management information, business administration, GIS or related field and five years of progressive responsibility with at least two years of the five in a supervisory capacity. Additional experience may substitute for up to two years of education.
• Depending upon area of assignment, experience must include a demonstrated knowledge in one or more of the following to successfully perform the essential job functions of the position:
  • Thorough knowledge of personal computer hardware, operating systems, office automation software, printers, plotters, etc.
  • Thorough knowledge of networks, servers, communication devices, system/network security and telecommunication systems.
  • Thorough knowledge of programming languages, database products, and integration techniques on multiple computing platforms.
  • Thorough knowledge of GIS software, hardware, data standards, concepts, programming, geoprocessing functions and techniques.
• Current Washington State Driver's License or have requested and obtained an appropriate accommodation.
• Employment is contingent upon passing a security background investigation.

DESIRED SKILLS: 

• Communicate effectively both orally and in writing with all levels within the organization.
• Organize and prioritize team workloads by keeping a fresh and up to date inventory of what each person has on their plate.
• Establish and maintain effective working relationships.
• Develop documentation around application inventories, procedures and processes.
• Train, organize, coach, facilitate groups, and evaluate the work performance of staff.
• Manage large, complex information service projects from inception through completion.
• Participate as a member of a self-directed work team and utilize the resources of other team members.
• Provide support and direction to a variety of skill levels and understanding of technology.
• Work cooperatively and effectively with staff, customers, vendors, and the public.
• Work effectively with subordinates and superiors.
• Demonstrated ability to design, develop, and maintain a comprehensive data management framework, including conducting countywide data inventories, identifying systems of record, mapping data flows, documenting data storage locations, and applying appropriate data classification and protection requirements to ensure integrity, security, and stewardship of County data

OTHER RELATED RECRUITMENT INFORMATION:

Questions about this recruitment? Please contact: Chris Keller, [email protected]

This position is:

• Not represented by a union
• Eligible for benefits
• Not eligible for overtime under the Fair Labor Standards Act (FLSA)

Items required for consideration:

• Application
• Resume
• Letter of Interest highlighting supervisory experience

Please note: Information in this announcement is subject to change without notice at any time during the length of the job advertisement.

THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County’s Human Resources, at (360) 786-5498.  Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.