Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Stripe
10,001+ employees
Online payment processing solutions provider
No salary listed
Mid, Senior
Chicago, IL, USA
- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills
- Excellent operating rigor including organizational and time management skills
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Has handled difficult customers or situations and can demonstrate resolutions
- Willingness to tackle things on your own
- Ability to navigate data and people to find answers
- A capability to work well with a wide range of people, both internally and externally
- The motivation and flexibility to work well in a high-growth environment where things change quickly
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on the volume of transactions processed. Its offerings include core payment services, billing tools for subscriptions, solutions for managing payments in marketplaces, and additional services like fraud prevention, business financing, and identity verification. Stripe's goal is to make online transactions seamless and secure for businesses of all sizes.
Company Size
10,001+
Company Stage
Private
Total Funding
$8.5B
Headquarters
South San Francisco, California
Founded
2010
Simplify's Take
What believers are saying
- Stripe's total payment volume reached $1.4 trillion in 2024, up 38% from 2023.
- Half of the Fortune 100 companies use Stripe for their payment processing needs.
- Stripe's integration with stablecoins enhances cross-border payment efficiency.
What critics are saying
- Increased competition from banks and fintechs in the stablecoin market.
- Regulatory uncertainty around stablecoins could impact Stripe's operations.
- Rapid AI adoption by competitors may reduce Stripe's competitive edge.
What makes Stripe unique
- Stripe offers a comprehensive suite of payment APIs for online businesses.
- It supports a wide range of clients, from startups to Fortune 100 companies.
- Stripe's AI investments have significantly boosted transaction efficiency and revenue.
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Benefits
Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.
Growth & Insights and Company News
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↓ -2%Payment stablecoins, blockchain and other digital innovations, including tokenization, will enable more efficient money movement across the globe, while ensuring primacy of the U.S. dollar in transactions and trade, executives and other industry experts told lawmakers Tuesday (March 11). During testimony and under questioning by representatives of the House Financial Services Committee, witnesses at the nearly four-hour hearing also contended that it is the private sector — and not a central bank-created CBDC — that will expand financial services and the benefits of digital dollar options to the world at large. Chairman Rep. French Hill, R-Ark., said during his opening remarks: “The evolution of payment stablecoins and their increasing adoption beyond the digital asset ecosystem reflect broader modernization efforts in the U.S. and global payments landscape,” noting that the offerings streamline cross-border payments
The world’s biggest banks and FinTechs are scrambling to roll out their own stablecoins.It’s a sort of “gold rush” driven by the anticipation that cryptocurrencies will transform the cross-border payments market, the Financial Times (FT) reported Monday (March 10).For example, the report said, Bank of America recently said it would consider issuing its own coin, joining the likes of PayPal, Stripe and Revolut. It’s a trend being driven by rising acceptance of stablecoins — digital assets pegged to fiat currencies — among regulators around the world, the FT added.“It’s about people selling shovels in the stablecoin gold rush,” said Simon Taylor, co-founder of FinTech consultancy 11: FS, who described the situation as financial institutions experiencing FOMO (“fear of missing out”).“The other thing that’s driven it is there’s real volume,” he said. “Founders want to get a piece of it because they know they’re going to get stablecoin regulation and so it’s all of those things coming together.”Stablecoins, the FT notes, have historically been used to transfer money between different cryptocurrencies, but are becoming a popular alternative to local banks for payments in emerging markets, especially in commodities, agriculture and shipping.As PYMNTS wrote last month, stablecoins provide users with the benefits of cryptocurrency — such as fast transactions and borderless transferability — but without the volatility.“However, until now, regulatory uncertainty has hindered their adoption, particularly among institutional use cases,” that report said. “Risks for security-critical sectors like financial services remain despite marketplace advances.”For example, data from Chainalysis shows that stablecoins are involved in 63% of illicit crypto transactions, supplanting bitcoin in recent years as the tool of choice for criminal activities, such as laundering stolen money and avoiding sanctions.In a separate report last week, PYMNTS examined the use of stablecoins by FinTech companies. For example, Stripe recently described stablecoins as “room temperature superconductors for financial services” in a letter to shareholders.Banks, meanwhile, are still mainly on the sidelines, PYMNTS wrote, because of a combination of regulatory issues, risk appetite and structural agility.“FinTechs, unburdened by the strictures of traditional banking charters, are leveraging their regulatory flexibility, customer demand and technological prowess to push forward,” that report said. “Meanwhile, banks, which must follow compliance requirements and conservative risk frameworks, are moving cautiously — if at all — into the crypto space.”
With its SDK and Magento's JavaScript components, Stripe seamlessly integrates with the platform's frontend, offering dynamic payment elements and a streamlined checkout process.
/PRNewswire/ -- Ramp, the leading financial operations platform, announced that new and existing investors including Stripes, GIC, Avenir Growth, Thrive...
Stripe, the financial infrastructure platform for businesses, today shared that it processed $1.4 trillion in total payment volume in 2024, up 38% from the prior year, and equivalent to around 1.3% of global GDP.In their annual letter to the Stripe community, cofounders Patrick and John Collison attributed the rapid growth to long-standing investments in artificial intelligence that “continue to pay off, increasing revenue for existing customers, encouraging more businesses to switch to Stripe, and helping new companies reach significant scale unprecedentedly quickly…In each of the last six years, Stripe has reinvested a much higher proportion of our earnings in R&D than any comparable company. We believe this ability will prove particularly important in the coming years, as stablecoins, AI, and other forces reshape the landscape. Stripe’s growth to date is evidence of the intense market demand for programmable financial services. The associated transformation is still early.”AI investments fuel revenue growth for businesses on StripeHalf of the Fortune 100 now uses Stripe, and the company continues to attract the world’s largest businesses—including NVIDIA, PepsiCo, News Corp, and Comcast—as they seek to reinvent their business models and grow revenue from existing activity.Stripe has invested in AI models that are delivering significant revenue and performance uplifts for its users. Hertz increased authorization rates by 4% when it moved its payments to Stripe, while Forbes saw a 23% boost in revenue with Stripe managing its subscription payments. Car-sharing marketplace Turo captured $114 million in additional annual revenue with Stripe’s Optimized Checkout Suite.“We’re continually retraining dozens of machine learning models that optimize every part of the transaction flow over an economy-scale dataset