E

Electronic Arts

Global publisher of live-service video games

Product Management Intern - Fan Care, Community Care

Summer 2027Updated on 10/23/2026
No salary listed
Internship
Bachelor's
Austin, TX, USA
In Person
ProductProduct Management

About the job

Requirements
  • The candidate must be currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction, Business, Information Systems, Data Analytics, or a related field, and must graduate no earlier than December 2027.
  • The candidate must demonstrate interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.
  • The candidate must have an analytical mindset and experience interpreting qualitative feedback and quantitative data using Excel or Google Sheets, SQL, or dashboarding tools such as Tableau or Looker.
  • The candidate must have strong written and verbal communication skills and be comfortable presenting ideas clearly and synthesizing complex topics.
  • The candidate must have active enthusiasm for video games, player communities, and online discussion platforms.
Responsibilities
  • Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.
  • Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to identify product opportunities.
  • Recommend and prioritize features based on research and data analytics.
  • Track and analyze platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.
  • Synthesize telemetry, survey responses, and forum interaction data into dashboards and executive readouts.
  • Partner with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.
  • Own an end-to-end discovery-to-recommendation capstone project focused on an EA Forums initiative and present it to Fan Care leadership.
Desired Qualifications
  • Prior internship, club leadership, or project experience in a software, product, or technology environment.
  • Familiarity with Agile or Scrum methodologies and collaboration tools such as Jira, Confluence, Slack, and Figma.
  • Experience with or passion for community platforms such as Discourse, Khoros, Reddit, and Discord.

About the company

E

Electronic Arts

View
cbWebsite

Electronic Arts (EA) publishes and distributes video games across consoles, PCs, and mobile devices. It creates games and extends their life with live services, such as downloadable content (DLC), in-game purchases, and subscriptions, to keep players engaged over time. Its products are sold as digital downloads and physical copies, with additional value through ongoing content and a subscription plan called EA Play that grants access to a library of games and perks. Compared with competitors, EA blends a broad lineup of genres and platforms with a steady revenue model based on live services and memberships, rather than relying only on initial game launches. Its goal is to inspire the world through play while building stable, recurring income by maintaining active player communities and expanding engagement across geographies.

Company Size

10,001+

Company Stage

IPO

Headquarters

Redwood City, California

Founded

1991

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Simplify's Take

What believers are saying

  • EA completed its $55 billion take-private on August 4, 2026, unlocking sponsor backing.
  • FC 27 and FC Mobile 27 refreshed live services on September 25, 2026.
  • Liga MX's return and 21,000-plus players strengthen licensing moat in football.

What critics are saying

  • EA's new owners loaded it with roughly $20 billion debt after August 4, 2026.
  • EA cut staff in February, March, and June 2026; trust-and-safety reductions hurt multiplayer quality.
  • If cost cuts hollow Battlefield, Skate, and The Sims, EA becomes a licensing machine.

What makes Electronic Arts unique

  • EA owns EA Sports FC, Madden, The Sims, and Battlefield, anchoring evergreen demand.
  • EA Sports FC 27 launched September 25, 2026 with The Grounds social football playground.
  • EA Play bundles trials, discounts, and subscriptions across consoles, PC, and mobile.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Mental Health Support

Growth & Insights and Company News

6 month growth

-14%

1 year growth

-14%

2 year growth

0%
Ars Technica
Oct 22nd, 2026
Leaked Mass Effect: Universe trailer emerges after EA closes BioWare and cancels the game

A leaked trailer for a new Mass Effect game has surfaced after EA closed BioWare, the studio behind the series. Authors Catherynne M. Valente and Derek Kunsken said they had worked on the game for years. In a memo to staff, EA executives Cam Weber and David Tinson said only "a small team at BioWare" was working on early development. The decision "not to move forward with this development" led to the closure. A Mass Effect streaming series announced in 2024 is still in development, IGN reported, citing sources inside Prime Video. An online petition urging EA to continue the series or license it to another studio has nearly 17,500 signatures.

INQUIRER.net
Oct 22nd, 2026
BioWare closes after 30 years, next Mass Effect ends.

BioWare closes after 30 years, next Mass Effect ends. 10:29 AM October 22, 2026 MANILA, Philippines - BioWare, the studio behind Baldur's Gate, Dragon Age and Mass Effect, said on October 21 that it is closing after more than 30 years. Early development on the next Mass Effect game is ending. The announcement came as parent company Electronic Arts (EA) cuts about 400 jobs. The studio began as a side project of doctors. BioWare was founded in 1995 in Edmonton by three medical graduates of the University of Alberta, Ray Muzyka, Greg Zeschuk, and Augustine Yip, who each put in C$100,000 to build their first game. Muzyka and Zeschuk later left medicine to make games full time, while Yip stayed as physician. Article continues after this advertisement What BioWare said. In a statement posted online, BioWare said it had been "a home for storytellers, developers, and the players who brought our world to life." It listed Baldur's Gate, Neverwinter Nights, Star Wars: Knights of the Old Republic, Dragon Age, Mass Effect and Anthem among its titles. "Now, after more than three decades of shared adventures, BioWare is closing and early development on the next Mass Effect project is ending," the statement said. The studio said its focus is on its team and on supporting one another through the transition. It ended by thanking the players for debating their choices, falling in love with the characters and making the games' worlds their own. Article continues after this advertisement What the closure means. Electronic Arts (EA) cuts amount to about 3% of its workforce, with roughly 50 Bioware employees affected. According to EA in January 2025 that Dragon Age: The Veilguard had not sold as well as expected, and Bioware shrank to fewer than 100 employees, leaving a smaller team on the next Mass Effect. A letter shared with EA employees also says the company is closing Bioware's Edmonton workspace. Article continues after this advertisement The closure follows EA's $55 billion take-private deal, led by investors including Saudi Arabia's Public Investment Fund. BioWare and EA first released a new Mass Effect at the 2020 Game Awards. Meanwhile, EA has not said what will happen to the Mass Effect and Dragon Age franchise.

One More Game
Oct 22nd, 2026
BioWare shuts down after more than 30 years, next Mass Effect canceled.

BioWare shuts down after more than 30 years, next Mass Effect canceled. In a nutshell * EA has confirmed the closure of BioWare after more than three decades in the games industry. * Development of the next Mass Effect RPG has been canceled while still in its early stages. * The move comes amid broader restructuring efforts at EA, which reportedly include around 400 job cuts across the company. Electronic Arts has officially announced the closure of BioWare, bringing an end to one of gaming's most influential RPG studios after more than 30 years in operation. Alongside the shutdown, the publisher has also canceled development of the next Mass Effect RPG, which was reportedly still in its early stages. The announcement marks a heartbreaking moment for longtime fans, as BioWare was responsible for beloved franchises such as Mass Effect, Dragon Age, and Star Wars: Knights of the Old Republic. The studio also built its reputation on genre-defining RPGs like Baldur's Gate and Neverwinter Nights, helping shape modern role-playing games as One More Game know them today. EA restructuring leads to BioWare closure. According to reports, the closure is part of a broader restructuring initiative at EA that includes approximately 400 job cuts across the company. Around 50 BioWare employees are said to be affected, while EA is also shuttering the studio's Edmonton office in Canada. In a farewell statement shared on social media, BioWare reflected on its decades-long journey and thanked both its developers and players for supporting its games throughout the years. The studio also stated that its immediate focus is helping affected employees during the transition period. Next Mass Effect will no longer continue. Perhaps the most shocking aspect of the announcement is the cancellation of the next Mass Effect game. The project was first teased in 2020 and was expected to continue the beloved sci-fi RPG series. While BioWare had never revealed an official title or launch window, the studio had previously indicated that development was ongoing. Following the release of Dragon Age: The Veilguard in 2024, BioWare had shifted much of its focus toward the new Mass Effect project. As recently as November 2025, Mass Effect executive producer Mike Gamble reportedly reaffirmed EA and BioWare's commitment to the franchise. However, the latest developments have brought those plans to an abrupt halt before the game could progress beyond its early development phase. Chris garcia. Editor in Chief Father. Gamer. Editor in Chief.Not a Trophy or Achievement hunter but plays games by the boatload!Would love to see a Final Fantasy 6, Chrono Trigger, Lufia, and/or Breath of Fire 2 remake done in his lifetime.Contact One More Game at [email protected]

Yahoo Finance
Oct 21st, 2026
EA lays off 400 staff and closes BioWare after 31 years, memo leak reveals

Electronic Arts is laying off about 400 employees, or 3% of its global workforce, and closing video game studio BioWare, according to a leaked employee memo reported Wednesday. The cuts come amid a business restructure. BioWare's closure ends a 31-year run in which it developed franchises including "Mass Effect" and "Dragon Age." "Over the past several months, we've taken a hard look at our business, how we operate, and what it will take to lead in this next era of interactive entertainment," wrote Cam Weber, president and chief studios officer, and David Tinson, president and chief operating officer. They added that the company had "challenged assumptions, confronted hard realities" and made deliberate choices "to drive sustained growth.

Ars Technica
Oct 21st, 2026
EA shuts down BioWare after three decades, ending next Mass Effect project

Electronic Arts (EA) has shut down BioWare, the studio behind Mass Effect, Dragon Age, Neverwinter Nights, and Star Wars: Knights of the Old Republic. BioWare announced the closure on social media Wednesday, saying early development on the next Mass Effect project is also ending. The announcement followed a Bloomberg report of 400 job cuts across EA, including 50 at BioWare. EA executives told staff the company is aligning "talent and investments where we see the greatest opportunities for players and long-term growth," according to Bloomberg. BioWare was founded in Edmonton, Alberta, in 1995 and joined EA in 2007. EA went private last year in a $55 billion deal led by Silver Lake, Saudi Arabia's Public Investment Fund, and Jared Kushner's Affinity Partners.