People Ops Specialist
About the job
- A relevant degree or comparable formal training, certification, and/or work experience.
- At least 3 years of experience in benefits, data analysis, payroll, or human resources systems.
- Strong understanding of employee benefits processes and compliance.
- Foundational understanding of employment law, including the Family and Medical Leave Act, Fair Labor Standards Act, and Equal Employment Opportunity Commission requirements.
- Ability to lift and carry approximately 30 pounds.
- Proficiency in Microsoft Excel and Google Suite products.
- Strong written, verbal, and interpersonal communication skills.
- Experience with prioritization, multitasking, and problem solving.
- Ability to simplify complex concepts into digestible information for team members.
- Manage day-to-day employee lifecycle tasks, including onboarding, benefits administration, human resources data maintenance, and offboarding.
- Serve as the subject matter expert for employee benefits and manage end-to-end administration for open enrollment, new-hire enrollment, leaves of absence, flexible spending accounts, 401(k), and the Partner Stock Program.
- Design and deliver benefits communications, presentation decks, and video resources for team members and leadership.
- Resolve day-to-day vendor and employee benefits inquiries and escalate complex issues when necessary.
- Partner with the H-E-B Payroll and Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.
- Manage the onboarding lifecycle, including pre-employment background-check reviews and determinations, I-9 compliance, hardware and account provisioning, and welcome communications.
- Execute offboarding workflows, including timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.
- Audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.
- Administer HR platforms, including Workday and Lattice, and manage backend configurations for performance cycles and engagement surveys.
- Administer employee recognition and reward programs and build content for company town hall presentations covering promotions, anniversaries, and new hires.
- Maintain the People Operations master calendar, internal wiki, dedicated Slack channels, and administrative agendas for team meetings.
- Maintain accurate and timely entries in human resources information systems, including manager changes, compensation updates, and offboarding, and audit employee files for legal compliance.
- Oversee weekly payroll inputs and process supplemental pay updates, including spot bonuses, commissions, sign-on bonuses, and relocation payments, in coordination with H-E-B.
- Generate, analyze, and present human resources data for monthly People Operations reviews and quarterly executive leadership presentations.
- Fulfill employment and income verifications and support ad hoc People Operations administrative initiatives.
- Coordinate meeting schedules, reserve event spaces, and oversee setup and execution for internal gatherings.
- Manage catering orders, menu selection, and vendor delivery for team events and meetings.
- Provide operational and administrative support for employee learning programs, workshops, and training logistics.
- Oversee incoming mail and support general workplace administrative needs.
- Assist with bi-weekly snack restocking.
- Experience with Workday.
About the company
Favor Delivery is a Texas-based on-demand service that connects customers with local restaurants, bakeries, and retailers to bring food, beverages, and everyday essentials to customers’ doors. Customers place orders on Favor’s platform, which coordinates pickup from partner businesses and delivers items to homes or offices; the company earns from delivery fees charged to customers and service fees paid by partners, with occasional revenue from promotional partnerships. Favor focuses on hyper-local Texas markets, builds close relationships with local businesses, and supports community initiatives like promoting Black-owned and LGBTQI businesses. Its goal is to provide convenient, reliable local delivery while strengthening Texas communities and local business ecosystems in a competitive market.
Company Size
1,001-5,000
Company Stage
Series B
Total Funding
$35M
Headquarters
Austin, Texas
Founded
2013
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Simplify's Take
What believers are saying
- August 2024 H-E-B Now launched, letting Texans order 15 grocery items in 45 minutes.
- March 2025 Favor Gold bundled $0 delivery fees and $10 monthly H-E-B coupons.
- September 4, 2026 H-E-B still advertises Favor beer and wine delivery.
What critics are saying
- Favor remains unavailable outside Texas, capping growth and raising H-E-B dependence.
- BBB logged 98 complaints in three years, signaling persistent service and support failures.
- H-E-B can route customers to its own app, making Favor a replaceable SKU.
What makes Favor unique
- H-E-B owns Favor, integrating delivery with Texas grocery, alcohol, and pharmacy demand.
- Favor serves 400 Texas cities, building density national apps cannot match.
- June 2026 GoTo Foods added 550 Texas locations through Favor’s localized network.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Professional Development Budget
Flexible Work Hours
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%GoTo Foods Partners with texas-based delivery platform Favor. Jun 17 2026 GoTo Foods expands delivery access across Texas through a new partnership with Favor, the Texas-based on-demand delivery platform. The agreement brings five of GoTo Foods brands, spanning more than 550 Texas locations, to the delivery platform - marking one of the largest multi-brand restaurant launches to date. The rollout reinforces GoTo Foods' commitment to a smart, multi-platform delivery strategy focused on expanding guest access, improving franchisee economics and supporting stronger unit-level economics through regionally relevant partnerships. Beginning this summer, Auntie Anne's, Cinnabon, Jamba, McAlister's Deli and Schlotzsky's will be available in the Favor app, giving Texas consumers more ways to conveniently access some of their favorite brands through a delivery platform with deep regional familiarity and loyalty. The partnership combines Favor's statewide reach and strong consumer loyalty with a delivery model designed to offer more affordable, predictable delivery experiences for guests while creating more favorable economics for franchisees across a major growth market. "Texas continues to be a key growth market for many of our brands, and this partnership allows us to expand access and convenience for guests while supporting stronger delivery economics for franchisees," said Mike Freeman EVP, President, Brands at GoTo Foods. "We believe the future of delivery is rooted in flexibility, regional relevance and strong unit-level economics. Partnering with Favor allows us to strengthen all three while meeting consumers where they are." Expanding Delivery Access Across Texas Favor currently serves more than 400 cities across Texas with a network of more than 100,000 runners (contract delivery drivers), enabling GoTo Foods to rapidly scale delivery across the state. With more than 550 participating locations, GoTo Foods will become one of the largest restaurant portfolios available on Favor, significantly expanding guest access across Texas while increasing brand visibility and delivery reach in key growth markets. GoTo Foods will become one of the largest restaurant portfolios available on Favor, significantly expanding guest access across Texas while increasing brand visibility and delivery reach in key growth markets. The partnership also introduces a more transparent and affordable delivery experience for consumers: * More predictable and affordable delivery costs for guests * Expanded access to favorite GoTo Foods brands across hundreds of Texas communities The partnership gives consumers a more convenient, affordable and trusted delivery experience. It also reflects GoTo Food's focus on meeting the needs of today's value-conscious consumers through greater accessibility, pricing transparency and delivery flexibility. "We're proud to partner with GoTo Foods to expand delivery access statewide across several of their most beloved brands," said Zach Nienow, Vice President of Revenue and Strategic Partners at Favor. "Our integrated partnership streamlines operations for a faster and better customer experience - all backed by the convenience and local expertise only a Texas-born-and-bred delivery service can provide." Driving Smarter Delivery Economics for Franchisees The partnership is designed to support stronger delivery economics for franchisees through lower commission structures, increased pricing flexibility and a delivery model intended to help drive long-term demand generation and customer frequency. The initiative reflects GoTo Foods' broader strategy of leveraging technology, data and strategic partnerships to enhance unit-level performance, improve operational flexibility and support long-term franchisee success. A Flexible, Multi-Platform Delivery Strategy As part of the rollout, GoTo Foods brands will continue operating across major third-party delivery platforms alongside Favor, reinforcing the company's broader multi-platform strategy. Rather than limiting guests to a single delivery ecosystem, GoTo Foods is embracing a platform-agnostic approach designed to meet regional preferences, expand consumer choice and create greater flexibility for both guests and franchisees. "This partnership reflects how we think about growth and innovation across our business," added Freeman. "We're focused on building strategic partnerships that improve the guest experience, strengthen franchisee economics and support sustainable long-term growth across our brands." The Favor partnership marks another step in GoTo Foods' continued investment in enhancing the guest experience, franchisee performance and long-term growth.
Thoughtworks, a global technology consultancy that integrates design, engineering and AI to drive digital innovation, today announced that Favor, the Texas-based on-demand delivery app owned by H-E-B, has launched a new "Shop & Deliver" platform - an innovative B2B (business-to-business) service that expands capabilities to enrich the shopping experience for customers and delivery fulfillment.
Favor Delivery, the only on-demand delivery app by and for Texans, today announced the launch of Favor Gold, a new subscription program designed to deliver even more convenience and savings.
"Texans care about value, convenience and their community—and Favor Gold delivers on all three," said Keith Duncan, Favor CEO. "With exclusive H-E-B discounts, extra savings on local restaurants and unlimited $0 delivery fees, members can get all of the benefits of Favor while also saving more, supporting local and enjoying more of what they love."Favor GoldRight now, Texans can subscribe to Favor Gold completely free for 30 days ($9.99/month after trial), and immediately unlock a whole new set of perks like:Unlimited $0 delivery fees on almost everything in the app | Save up to $6 per order (minimum order, additional fees and gratuities may apply)Save up to per order Monthly $10 H-E-B coupons | Enjoy $10 off $50 at H-E-B every month, valid in store or online at heb.comEnjoy off at H-E-B every month, valid in store or online at heb.com 15% off local restaurants | Save up to $5 every time you order your local favoritesSave up to every time you order your local favorites Reduced service fees | Receive an added discount on all eligible ordersReceive an added discount on all eligible orders Birthday rewards | Get a special treat for your special dayGet a special treat for your special day And more!Packed with perks as big as the lone star state, Favor Gold is the only delivery app membership with exclusive monthly H-E-B savings.Golden GoodsTo celebrate the launch of Favor Gold, Favor is releasing a line of Golden Goods, a limited-edition collection of Texas cuisine-inspired accessories. Handcrafted in Texas, the ultra-limited items will be given away on FavorGold.com while supplies last.Part tribute, part conversation starter, the Golden Goods collection features three one-of-a-kind items:The BBQ Body Pillow –a full-body comfort pillow crafted with tender, Fall-Off-the-Bone Foam™–a full-body comfort pillow crafted with tender, Fall-Off-the-Bone Foam™ The Chicken Earwings –a pair of radiant, chicken wing-shaped earrings for anyone craving bold style–a pair of radiant, chicken wing-shaped earrings for anyone craving bold style The Bowl-O-Chili Tie–a Texas twist on the classic bolo tie, featuring a miniature chili bowl with golden spoon tipsA few lucky Texans will have the chance to get these ultra-limited items on drop days in March on FavorGold.com , starting with the BBQ Body Pillow dropping on Friday, March 7 at 10 a.m. CST. Get all the details and upcoming drop dates at FavorGold.com ."Made for those who love Texas food a little too much, Golden Goods is our playful nod to the Texas food culture that brings us all together," said Sarah Aitken, Favor's senior vice president of marketing.The Golden Goods and their custom food-themed packaging were made in partnership with agency of record Preacher , The Art Supply Shop , local Texas jewelry maker Cyrus James Goodhart and visual artist Kate Rusek–who regularly designs costumes and props for Saturday Night Live.About FavorFounded in Austin in 2013, Favor currently operates in more than 400 cities across Texas with over 100,000 Runners (delivery drivers), who have delivered more than 90 million Favors to date—which range from restaurant meals and alcohol to groceries and everyday essentials. In 2018, Favor became the first US on-demand delivery company to achieve profitability, which prompted its sale to grocery retailer H-E-B, a trusted and deeply loved staple for Texans since 1905
2024 report highlights the Lone Star State's most memorable delivery moments and cravingsAUSTIN, Texas, Dec. 12, 2024 /PRNewswire/ -- Favor, the only on-demand delivery app by and for Texans, today released its second annual How Texas Orders In Report, showcasing the trends, tastes and memorable orders that defined the year in delivery across the Lone Star State. From top dishes, dips and drinks to the most heartwarming and hilarious delivery notes, the 2024 report shares how Texans relied on delivery to make the most of every moment this year.What filled Texans' plates: