Service Technician - Crane Service

Job Description

Konecranes is seeking a dedicated and skilled personal to join our Service Department as a Service Technician and be at the forefront of technological innovation and customer service excellence. We are looking for a professional with a strong technical background and hands-on job on EOT Cranes, committed to delivering exceptional service and maintenance at our esteemed customer locations across south India. The location is based at Chennai.

In this dynamic role, you'll have the opportunity to work with cutting-edge tools & software’s and contribute to the safety and efficiency of operations across various industries. Konecranes is committed to your professional growth, offering continuous learning opportunities and a collaborative work environment where your expertise will be valued, and your achievements recognized. Make a tangible impact in a company that leads the way in lifting solutions and services.

As a service Technician you are expected to deliver.

• High-quality maintenance and Breakdown services for cranes and lifting equipment to ensure safety and reliability. 
• Customer satisfaction through timely and effective service, contributing to customer retention and loyalty. 
• Compliance with safety regulations and company policies during all service operations to maintain a safe working environment. 
• Efficient management of service projects, within the schedule and planned hours. 
• Continuous improvement by providing feedback on service operations and participating in training to enhance personal skills and service quality. 

Your key responsibilities

• Ensuring safety: Making sure that all your activities at customer location meets safety standards and regulations, Use PPE’s and job specific safety equipment’s.
• Customer service: Conduct safety review, visit reviews and recommendations.
• Documentation: Keeping detailed records of services performed, parts used, and any customer interactions.
• SOP: use standard operating procedures for jobs to be performed.
• Use of SLIM platform forcompleting theassigned work package
• Inspection: Conducting thorough inspections to identify potential issues before they lead to equipment failure.
• Emergency response: Being available to respond to urgent service calls in case of equipment breakdown or malfunction.
• Tool maintenance: Ensuring all tools are in good working condition and performing regular maintenance and calibration.
• Tool safety: Following safety protocols to prevent accidents or damage when using tools.
• Awareness of ISO 14001 & 45001 standard

Qualifications

What should you bring?

• Technical Expertise: Proficiency in the latest technologies related to lifting equipment, as Konecranes is a leader in technological innovation in the industry.  
• Problem-Solving Skills: Ability to troubleshoot and resolve issues efficiently to maintain the performance and efficiency of lifting equipment.  
• Continuous Learning: A commitment to personal and professional development, as Konecranes offers opportunities for career growth and continuous learning.  
• Teamwork and Collaboration: As part of a global team, the ability to work collaboratively on projects that impact businesses and communities worldwide is essential.  
• Adaptability: The capacity to adapt to a diverse and inclusive culture, valuing and respecting the contributions of all employees. 
• Proficiency in English: As the international language of business, English is often a requirement for communication with clients and colleagues globally.
• Local language skills: Depending on the region of employment, knowledge of the local language may be necessary for effective communication with local customers and integration into the team. 

Additional Information

Why join us?
Joining Konecranes means being part of a company that is dedicated to improving the efficiency and performance of businesses globally, while also prioritizing the growth and satisfaction of its employees 

• Innovative Environment: Konecranes is at the forefront of technological innovation in the lifting equipment industry, providing a stimulating environment for professionals who want to work with cutting-edge technology. 
• Global Impact: As a part of our team, you'll contribute to projects that have a tangible impact on businesses and communities around the world. 
• Career Growth: We are committed to the personal and professional development of our employees, offering continuous learning opportunities and a clear path for career advancement. 
• Diverse and Inclusive Culture: Konecranes values diversity and fosters an inclusive workplace where everyone's contributions are valued and respected. 
• Competitive Benefits: We offer a competitive benefits package that includes health, financial, and lifestyle perks to support the well-being of our employees. 

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.