Senior Business Analyst

Sr. Business Analyst

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Position Summary

The Senior Business Systems Analyst will serve as the primary client-facing owner for the Sample Management System process and its supporting systems. The role is accountable for understanding business needs, shaping practical solutions, and driving changes from intake and analysis through design, development, testing, deployment, adoption, and post-production stabilization. The candidate will connect business stakeholders, operations, compliance, technology, and delivery teams to ensure every change is clearly defined, traceable, controlled, and successfully implemented.

Key Responsibilities

·        Client & Process Ownership: Act as the primary point of contact for Sample Management System Business Unit. Build trusted client relationships, understand operational priorities, and take ownership of decisions, dependencies, risks, and outcomes.

·        End-to-End Change Leadership: Drive changes through the complete lifecycle: request intake, impact assessment, prioritization, requirements, solution alignment, build support, testing, release readiness, deployment, training, and hypercare.

·        Requirements & Solution Definition: Conduct workshops, document current and future-state processes, define business and functional requirements, acceptance criteria, process flows, business rules, data needs, interfaces, and exception scenarios.

·        Sample Management Expertise: Apply working knowledge of sample requests, approval, allocation, inventory, fulfillment/distribution, reconciliation, returns, adjustments, and reporting processes. Identify control gaps and improvement opportunities.

·        Cross-Functional Coordination: Coordinate with client stakeholders, operations, product owners, architects, developers, QA, support, data teams, and external partners. Resolve ambiguities quickly and maintain alignment throughout delivery.

·        Testing & Release Readiness: Ensure requirement traceability; support test strategy, test case reviews, defect triage, UAT, business sign-off, cutover planning, release communication, and production validation.

·        Governance & Communication: Maintain change status, RAID items, decisions, scope, action owners, and milestones. Provide concise updates and escalate issues early with clear impact and recommended actions.

·        Stabilization & Continuous Improvement: Monitor post-release outcomes, coordinate issue triage, drive root-cause follow-up, update documentation, and identify measurable opportunities to improve process efficiency, data quality, controls, and user experience.

Required Skills & Experience

·        Experience as a Business Analyst, Business Systems Analyst, Product Owner, or similar role in enterprise application delivery.

·        Demonstrated ownership of client-facing changes across the full Software Development Life Cycle (SDLC).

·        Strong requirements for elicitation, process mapping, functional documentation, user story, acceptance criteria, and traceability skills.

·        Experience facilitating workshops, challenging assumptions constructively, building consensus, and converting business needs into implementable solutions.

·        Hands-on involvement in UAT planning, defect triage, release of readiness, deployment support, and post-production stabilization.

·        Hands-on experience working with data interfaces, including source-to-target data mapping, identification and definition of required data fields, documentation of transformation and validation rules, and translation of business logic into clear interface requirements.

·        Ability to analyze data and validate business outcomes using SQL, Excel, reports, or equivalent analytical tools.

·        Excellent written, verbal, presentation, stakeholder-management, and decision-making skills.

·        Ability to manage competing priorities, dependencies, risks, and actions with limited supervision.

Domain Knowledge - Preferred

·        Pharmaceutical, healthcare, or life sciences operations, particularly commercial or promotional sample management.

·        Understanding inventory controls, order/fulfillment workflows, reconciliation, auditability, data quality, and exception handling.

·        Exposure to regulated environments and the ability to translate policy or control requirements into business rules and system behavior.

·        Experience with enterprise platforms, integrations, reporting solutions, and production support processes.

Success Measures

·        Changes progress with clear ownership, approved requirements, traceability, and timely stakeholder decisions.

·        Releases meet agreed scope and acceptance criteria with controlled defects and effective business readiness.

·        Client stakeholders receive transparent status, risk, dependency, and decision visibility at every stage.

·        Post-release issues are stabilized promptly, and lessons learned are converted into sustainable process improvements.

Education & Preferred Credentials

Bachelor's degree in computer science, Information Systems, Business, Life Sciences, or equivalent practical experience.

Business Analysis or Agile credentials such as CBAP, CCBA, PMI-PBA, CSPO, or SAFe Product Owner/Product Manager are advantageous.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

Agile Methodology, Business Analysis, Business Reporting, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Healthcare Business, Inclusion, Insurance, Order Management, Order Management Systems (OMS), People Leadership, Personal Effectiveness, Pharmacy Management, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Advisory

Remote Type -

Hybrid

Work Shift -

Night Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.