Customer Engineer
Cresta
Customer Engineer
Cresta
Builds AI agents and coaching for call centers
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.
Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments.
You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.
As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.
Join our team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Compensation for this position includes a competitive base salary, equity, and a variety of benefits. Actual compensation will be based on candidate-specific factors, including experience, skill set, and location, as well as applicable local compensation and employment requirements.
Benefits and employment terms may vary by country. Your recruiter can provide additional details for the specific APAC location in which you are being considered.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Cresta builds AI software for customer contact centers: AI agents that handle calls and chats on their own, plus live coaching for the human agents who work alongside them. In 2018, years before ChatGPT, it put a transformer model, the design behind today's chatbots, to work guiding support agents in real time at Intuit, its first customer. Companies pay yearly for software that listens to conversations as they happen, prompts agents with answers and next steps, and studies every call to show managers what top performers do differently. Cresta was founded in 2017 at Stanford's AI Lab, with self-driving car pioneer Sebastian Thrun among its co-founders, and is based in Sunnyvale, California.
Explore more opportunities at Cresta