About the Team

At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members.

About the Role

We're looking for a Senior Manager, DashPass Strategy & Operations to build and own the merchant co-funding strategy behind DashPass. DashPass benefits are what make membership the most valuable proposition in local commerce — this role is about making them sustainable and scalable by unlocking merchant investment in them.

You'll sit at the intersection of our consumer subscription business and our merchant and monetization teams. You'll define what merchants get from DashPass, quantify it credibly, and turn that into co-funded offers that scale across the full spectrum of merchant cohorts — from our largest Enterprise brands down to hundreds of thousands of SMBs, each with fundamentally different economics, decision-making, and tooling needs. You'll also be the voice ensuring the benefits we put in front of members are evaluated on merchant outcomes, not just consumer ones. Success in this role depends on building conviction with data and driving outcomes across product, engineering, data science, marketing, finance, and commercial teams without direct authority.

Own the DashPass co-funding strategy end to end — define which benefits merchants should fund, at what level, and why; build the business case that makes it compelling for merchants and accretive for DashPass
Build and defend the merchant value proposition for DashPass — quantify incremental volume, new customer acquisition, and order frequency attributable to DashPass, and turn that into a repeatable, credible pitch our commercial teams can carry
Influence the promotions and monetization product roadmap — represent DashPass co-funding requirements for offer types, targeting, eligibility, and measurement, and bring a stack-ranked, evidence-backed set of asks
Be the DashPass DRI in merchant commercial conversations — size the impact of DashPass components in long-term agreements and partnerships, set the guardrails, and protect long-term member and merchant economics
Hold the member benefit roadmap accountable to merchant outcomes — establish the framework, metrics, and review cadence that ensure new benefits drive positive results for merchants alongside members, and bring a defensible point of view when the two are in tension
Model complex tradeoffs and bring a strong POV to senior leadership — frame ambiguous, cross-functional decisions with data and carry them to executives
Experiment and scale — turn strategy into operational experiments with measurable outcomes, then build the processes and tools to scale what works

You’re excited about this opportunity because you will…

Own. Be the DRI for how DoorDash funds the most valuable membership program in local commerce, with end-to-end ownership of a strategy that’s still being written
Build. Create the merchant value proposition for DashPass from first principles — the analysis, the narrative, and the offerings our commercial teams take to market
Drive “visible from space” impact. Unlocking merchant funding at scale creates a new, durable source of investment in member benefits — materially changing the economics of DashPass and the business
Model. Frame ambiguous, cross-functional tradeoffs with data and carry a strong, defensible point of view to senior leadership
Shape. Influence the promotions and monetization product roadmap by translating merchant and member needs into clear, prioritized requirements
Influence. Drive alignment and outcomes across Product, Engineering, Data Science, Marketing, Finance, and our commercial teams without direct authority
Experiment. Transform strategy into operational experiments that create measurable, actionable outcomes — then scale what works

We’re excited about you because…

You have 8+ years of experience in strategy & operations, commercial strategy, management consulting, investment banking, business development, product operations, or a closely related field, with a track record of owning ambiguous, high-stakes problems end-to-end
You’ve built the business case for a two-sided value exchange — where a decision has to work for two different sets of stakeholders with competing economics — and can hold a credible point of view on both sides
You’re comfortable in or adjacent to commercial conversations (MSAs, up-front agreements, pricing, partnerships) and can hold your ground against counterparts with competing incentives
You have strong quantitative and structured problem-solving skills, can self-serve data (intermediate+ SQL/Excel), and can defend your conclusions to skeptical executives
You have a bias to action. You move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front
You possess a “breakthrough walls” mentality. You are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen
You have clarity of thought — you can articulate a clear vision to cross-functional partners and are unafraid of ambiguity
You communicate complex ideas clearly across technical, commercial, and executive audiences
Subscription, marketplace, advertising, retail-media, or merchant/SMB experience is preferred
A bachelor’s degree

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000—$250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.

The national base pay range for this position within the United States, including Illinois and Colorado. 170000 - 250000 USD

DoorDash

Senior Manager - Dashpass Strategy & Operations, Benefits and Merchant GTM

About the Job

Requirements

Responsibilities

Desired Qualifications