Kayali

Makes perfumes designed for scent layering

Customer Operations Coordinator

Inventory Management +1Confirmed live in the last 24 hours

ContractLondon, UKNo salary listedIn-person

About the Job

Requirements

Requires 2 to 3 years of experience in a similar role within a consumer packaged goods or business-to-business business; direct-to-consumer experience is desirable.
Requires familiarity with order processing and analyzing large data sets.
Requires strong Excel and other Microsoft software skills, including enterprise resource planning systems, and demonstrated ability to reconcile data variances and maintain reports.
Requires some logistics knowledge and experience working with third-party logistics partners.
Requires attention to detail and communication skills for liaising with internal and external stakeholders.
Requires willingness to perform a broad range of tasks and work in a fast-paced, resource-constrained environment.

Responsibilities

Monitor, track, and reconcile stock movements across all warehouse locations and systems.
Conduct periodic cycle counts, full physical inventory checks, and variance analyses.
Investigate inventory discrepancies and implement corrective actions to prevent recurrence.
Perform stock posting and ensure all stock adjustments, transfers, and receipts are accurately updated in the enterprise resource planning system.
Manage Transportation Management System updates in the enterprise resource planning system for inbound shipments.
Validate and reconcile system data between the enterprise resource planning system, warehouse management system, and third-party logistics partner reports.
Prepare regular reports on stock accuracy, inventory aging, and availability by region.
Support key performance indicator dashboards related to inventory turnover, shrinkage, fulfilment accuracy, and service level.
Coordinate with warehouse teams to ensure timely posting of goods receipt notes, goods issues, and transfer postings.
Work with Finance to ensure all stock postings and movements are properly accounted for in the enterprise resource planning system.
Manage daily processing of all sales orders and allocations, manually or through electronic data interchange, within the enterprise resource planning system, processing them on time and in compliance with retailer routing guides.
Serve as the primary contact for retailers regarding purchase order inquiries or revisions, and work with the third-party logistics warehouse to meet fulfilment and shipping requirements for orders.
Process transfers, internal request forms, sampling, and subscription box orders daily; validate inventory allocations and manage timelines and communications.
Publish weekly order-shortage reports for internal stakeholders with back-in-stock estimated arrival times, and provide fill-rate reporting to retail partners for compliance and replenishment.
Update and dispute retailer compliance infractions and shortage variances.
Maintain retailer launch purchase orders in coordination with the planning team against forecast allocations.
Collaborate with Sales and Marketing on launch and activation plans.

Desired Qualifications

Direct-to-consumer experience.
Proficiency in French or another European language.
Beauty or lifestyle experience.

Customer Operations Coordinator - Fixed Term Contract (3 months) - UK/EU

Kayali · London, United Kingdom · — · Posted 2026-09-30

Workplace: on_site

Department: Supply Chain

Description

Who We Are

Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.

Our Mission

To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.

Summary

We are looking for an exceptional Customer Operations Co-Ordinator on a 3-month fixed term contract with the potential to become permanent, subject to business requirements.

The ideal candidate will have excellent communication and time management skills and a passion for helping people. They will be a self-starter, enthusiastic, and will play a starring role in helping craft and implement strategies and workflows with a specialized focus on order management and inventory transactions to assist our Customer Service and Supply chain teams

Essential Duties and Responsibilities:

Inventories:

• Monitor, track, and reconcile stock movements across all warehouse locations and systems.

• Conduct periodic cycle counts, full physical inventory checks, and variance analyses.

• Investigate inventory discrepancies and implement corrective actions to prevent recurrence.

• Perform stock posting and ensure all stock adjustments, transfers, and receipts are updated accurately in the ERP system.

• Manage Transportation Management System (TMS) updates in the ERP for inbound shipments.

• Validate and reconcile system data between ERP, WMS, and 3PL partner reports.

• Prepare regular reports on stock accuracy, inventory aging, and availability by region.

• Support KPI dashboards related to inventory turnover, shrinkage, and fulfilment accuracy and service level.

• Coordinate with warehouse teams to ensure timely posting of GRNs, GIs, and transfer postings.

• Work closely with Finance to ensure all stock postings and movements are properly accounted for in ERP.

Order Processing and fulfilment:

· Manage the daily processing of all sales orders and allocations (manual or EDI) within ERP to process on time and in compliance with retailer routing guides

· Primary contact for retailers on any PO inquiries or revisions as well as working closely with 3PL warehouse to meet all fulfilment and shipping requirements for orders

· Responsible for daily processing of transfers, IRFs, sampling, subscription box orders validating inventory allocations as well as managing timelines and communication

· Publish weekly order shortage reporting for internal stakeholders for back in stock ETAs as well as fill rate reporting to retail partners for compliance and replenishment

· Update and dispute retailer compliance infractions and shortage variances

· Maintain retailer launch POs working closely with planning team against forecast allocations

· Collaboration with sales & marketing on launch and activation plans

Requirements

· 2 to 3 years in similar role within a CPG / B2B business with D2C experience desirable.

· Familiarity with order processing and analyzing large data sets.

· Strong excel and other Microsoft software skills including ERP and proven ability to reconcile data variances and maintain reports

· Background with some logistic knowledge and working with 3PL partners

· Excellent attention to detail and communication skills for liaising with internal and external stakeholders

· Team player willing to wear many hats and thrives in a scrappy environment

· Proficiency in French or a second European language advantageous.

· Beauty or lifestyle experience preferred

Benefits

Premium Medical/Dental/Vision coverage
Find your Magic Days
Volunteer Day
Birthday Leave
Employee discounts on all Kayali products
Quarterly product gifting

Apply

Apply at Kayali

About the Company

Kayali

Makes perfumes designed for scent layering

Kayali designs and sells perfumes for consumers who want to combine different scents into a personal fragrance. Its collection draws on Middle Eastern perfume rituals, with sweet gourmand blends alongside floral, woody and musky fragrances in bottles, travel formats and gift sets. Customers choose individual perfumes or discovery sets, which let them sample scents and try combinations before buying a full-size bottle. The business earns revenue from product sales through its own online store and beauty retailers, reaching shoppers through direct purchases and wholesale distribution to retail partners. Kayali was founded in 2018 and is headquartered in Dubai, United Arab Emirates.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai - United Arab Emirates, United Arab Emirates
Founded: 2018

Recently Posted Jobs

Explore more opportunities at Kayali

See more jobs