Quality & Compliance Lead - Multiple Teams

⚙️ What you'll be doing:

• Own Non-flower Quality & Compliance End-to-End: Be the technical lead for all our non-horticultural and add-on products, e.g. Food & Drink, Candles & Home Accessories, Pamper Products, Textiles. Define our requirements and standards based on product risk and proactively flag risks before they reach customers.

• Build the Framework: You’ll set up how we do quality and compliance for multi-category: risk assessment, product specifications (including clear sensory and acceptance criteria), testing and transit-testing requirements, and the structure of our quality and compliance platform.

• Supplier Onboarding & Auditing: Get involved early in the NPD process, working with Range and Procurement to assess the risk of new products and suppliers. Lead technical onboarding, from document reviews to on-site audits (to BRCGS standard) for higher-risk own-brand suppliers, such as ready-to-eat and allergen-sensitive products.

• Technical Due Diligence: Own the collection, review and auditing of technical, safety and regulatory documentation across all categories (food, drink, candles, toys and other gifting items), making sure our supplier & product information collation and due diligence is watertight.

• Labelling & Regulatory Sign-off: Own pre-launch sign-off of own-brand labels and customer-facing product information, including ingredients, allergens, CE/UKCA marks and category-specific warnings. Put controls in place so this stays accurate across every channel when a recipe or ingredient changes.

• Issue & Incident Management: Lead our response to quality incidents. Drive root-cause investigations with suppliers and/or fulfilment site leads, recommend balanced, practical solutions to senior stakeholders, and hold suppliers and warehouses to account on corrective actions. Lead engagement with regulators where needed.

• Traceability & Recall Readiness: Own our traceability and recall/withdrawal processes as a standing capability, including running regular mock recalls to test and improve them.

• Surveillance Testing & Performance: Introduce surveillance testing across our own-brand range so we catch issues before our customers do. Set and own quality KPIs for our supplier base and lead the quality elements of supplier reviews. Including monitoring and taking action related to customer complaints & quality metrics.

• Own Site Quality Processes & Frameworks: Take overall responsibility for the quality and compliance processes and frameworks at our sites for non-horticultural products. You’ll set the standards our warehouse teams work to, from intake checks and non-conformance handling to documentation and record-keeping, keep them up to date as our range evolves, and review site records to make sure they’re consistently applied. You’ll partner closely with our on-site fulfilment leaders and quality team, who carry out the day-to-day checks.

• Regulatory Monitoring: Keep on top of changes in food and product safety law and turn them into practical updates to our standards, both internally and with suppliers.

✅ You’ll love this role if you…

• Have a strong food safety and technical background (5+ Years of Experience) - You’ve worked in a food technical or quality role (retailer, brand or manufacturer side) and have solid grounding in HACCP, allergen management, specifications, risk assessment and UK food law. Food safety qualifications (e.g. HACCP or Food Safety Level 4, BRCGS auditor training) are a plus.

• Are a confident supplier auditor and manager - You’ve carried out on-site supplier audits and know how to hold suppliers to a clear standard, firmly and constructively. You’re willing and able to have regular supplier visits 

• Are a builder and a credible generalist - You’ve built quality processes and frameworks, not just run them, and you’re comfortable applying quality and risk fundamentals beyond food (e.g. candles, toys, non-food gifts), bringing in specialist input where needed. You know how to prioritise your work effectively.

• Can translate the technical into the practical - You can turn complex technical information into clear, commercially grounded recommendations for non-technical stakeholders, including leadership.

• You care about the detail - you’re methodical and precise and deliver to a consistently high standard

• Proactive - you take responsibility and initiative to get things done, are willing to roll up your sleeves and get stuck in

• You’re excited about problem-solving and love to take a logical and collaborative approach to finding solutions

• You love to collaborate, and are at your best when working cross functionally with other teams.  You’re happy to be primarily based at our Nuneaton fulfilment site. 

 
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.