Senior Site Reliability Engineer - Infrastructure Services

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.” Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. The Apple Networking team builds software-defined cloud network infrastructure as a part of Apple Cloud. Our infrastructure is a critical foundation in delivering Apple’s services (such as iCloud, iTunes, Siri, Maps) to billions of customers. We are a fast-paced organization where drive and collaboration are the keys to success. Teams across Apple rely critically on us for infrastructure that helps them build services that scale globally, are highly available, and “just work”.

Minimum Qualifications

3+ years of experience in Site Reliability Engineering, DevOps, Software Engineering, or a related field. Proficiency in scripting and programming (Python, Bash, Go, Java, or similar). Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab, etc.). Hands-on experience with monitoring and logging tools (e.g., Splunk, AppDynamics, Datadog, Prometheus, Grafana)

Preferred Qualifications

Proficient in Linux, Networking concepts (TLS/SSL, DNS, Load Balancers, etc.), and troubleshooting skills in large-scale environments. Hands-on experience with cloud platforms (AWS, GCP) and container technologies (Docker, Kubernetes). Design, implement, and maintain CI/CD pipelines for Teamcenter environments using tools such as Deployment Center, Jenkins, or similar. Hands-on experience in one or more databases (Relational / NoSQL like Oracle, MongoDB). Exposure to event-driven architectures and messaging systems (Kafka, RabbitMQ). Experience with security and authentication (OAuth, SAML, SSO). Bachelor’s degree or Master’s degree in Computer Science or equivalent years of work experience.

Description

As a Site Reliability Engineer in the Core Services team, you will play a key role in ensuring the reliability, scalability, and performance of Apple’s Backbone Network including hardware, software, and our toolset used to configure/monitor the environment while adhering to DevOps best practices.

Responsibilities

Ensure reliability, scalability, and performance of our application and networking platforms, APIs, and integrations. Collaborate with the development team to design resilient hosting architectures and streamline CI/CD pipelines. Implement observability/monitoring best practices: transaction tracing, logging, metrics, and alerting for apps and network devices. Troubleshoot incidents (VM/hosting issues, API failures, authentication, monitoring/alerting failures). Promote DevOps culture to improve release velocity and reduce failures.