Operations Excellence Executive

Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Our Operations Excellence team is responsible in ensure that the projects that we oversee are operating in line with our established processes and procedures. We conduct audits and prepare reports to ensure that all our teams are working in sync with one another, and bring up potential issues to the attention of those responsible.

The candidate will be required to inspect multiple areas of a building, have a keen eye for detail, and have a holistic understanding of administrative, M&E, and customer experience in relation to the facilities management industry.

What You Will Be Doing

• Perform site audits across the projects we manage, administers surveys, and prepare working papers that are aligned with internal audit standard

• Analyse how risks can be mitigated, and identify the root cause of related issues

• Communicates the audit findings via written reports to the site manager, which includes highlighting areas for improvement and recommendations for bridging performance gaps

• Other ad-hoc duties relating to office facilities, and office administration (as and when necessary)

We’re Looking For Someone Who’s

• Technical knowledge of M&E

• Ability to multi-task and work under pressure

• Attention to detail, high level of accuracy and problem-solving skill

• Good writing skills

• Strong organisational, analytical, and planning skills

• Proficient in Microsoft Office

• Exercise discretion and sound judgment

• Exude a professional, corporate image and exercise a high level of integrity and work ethic at all times

Why Knight Frank?

• Lots of opportunities for growth and career development.

• A supportive, collaborative team that values what you bring to the table.

• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.