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Jefferson Health

Academic health system

Director – Claim Research & Resolution - Jhp

Claims AdjudicationConfirmed live in the last 24 hours
Full-timePhiladelphia, PA, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 7 years of progressive experience in insurance claims administration, medical billing, or denials and appeals management is required.
  • At least 5 years of experience in a supervisory or departmental management capacity, demonstrating the ability to lead large teams of analysts, is required.
  • Deep operational experience handling complex disputes, complex contract terms, and medical coding reconsiderations is required.
  • The ability to identify systemic flaws in data feeds, provider billing habits, or internal auto-adjudication systems beyond individual claim errors is required.

Responsibilities

  • Provide leadership and oversight for the intake, investigation, prioritization, and resolution of complex claims issues impacting payment accuracy, provider experience, and operational performance.
  • Direct root cause analysis efforts, leveraging cross-functional subject matter experts to identify systemic issues and implement sustainable corrective actions.
  • Establish and maintain monitoring, tracking, and reporting processes to identify claims payment and denial trends, risks, and improvement opportunities.
  • Assist with financial impact assessments and remediation strategies, including identifying and correcting affected claims when necessary.
  • Partner with internal stakeholders to ensure timely issue resolution, alignment of priorities, and accountability for corrective action implementation.
  • Build, develop, and mentor a high-performing team while fostering accountability, collaboration, innovation, and continuous improvement.
  • Direct the daily operations of the provider call center to ensure consistent adherence to service level agreements, CMS compliance regulations, and state mandates.

About the Company

Jefferson Health

Academic health system

Jefferson Health is an academic health system serving Philadelphia, South Jersey, and surrounding communities. The system delivers hospital, specialty, primary, emergency, outpatient, research, and professional education services across its care network. It serves patients, families, clinicians, students, researchers, and regional communities. Its operating model centers on clinical care integrated with university education, research, physician practices, and shared health-system operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient access. This structure supports consistent delivery across the organization.

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