Stripe

Builds payment software for internet businesses

Global People Support

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Proficiency in verbal and written communication in English.
Good working knowledge of Microsoft Office, Microsoft Outlook, and Microsoft Excel; proficiency is an advantage.
Strong attention to detail.
Ability to analyze and identify patterns in large data sets.
Ability to make decisions based on given guidelines and in ambiguous contexts.
Comfort working with large data sets.
Very good knowledge and experience in internet navigation and research to find specific product information in a timely manner.
Minimum 7 years of people and operations management experience.
Graduate or postgraduate education in human resources or a related discipline.
Experience with HR systems such as Workday, Greenhouse, Confluence, and Salesforce.
Ability to manage multiple projects simultaneously with minimal supervision.
Leadership, data analytical, presentation, written, and communication skills.
Understanding of the overall HR lifecycle, including Core HR, benefits, talent mobility, equity, compensation, and exits.

Responsibilities

Provide strategic HR leadership to HR Operations and effectively manage, develop, and engage the global team.
Ensure an exceptional employee experience by simplifying key processes.
Lead and implement HR initiatives and projects aligned within HR and Centers of Expertise.
Coordinate and lead key improvement projects across HR.
Identify best practices to improve work tasks and processes.
Deliver HR service improvement activity through process improvement methodologies and innovative thinking.
Promote and lead change.
Support administration and maintenance of HR systems while driving process and data integrity across the HR landscape.
Participate in or lead projects to expand centralization, leverage technology to improve the employee experience, discover actionable insights, and recommend solutions.
Drive process consistency, data integrity, and compliance with HR policies, procedures, data privacy, audit controls, and regulatory requirements in HR Service Center activities.
Serve as the escalation point for HR Operations, guiding root cause analysis, resolution, and communication protocols.
Manage the case management system and team to establish service level agreements.
Partner with the HRIS team to support HR technology upgrades.
Develop and maintain team standard operating procedures.
Oversee employee data management to ensure data is secure and maintained consistently with company policies and privacy regulations, and ensure required reporting and filings are delivered.
Track HR metrics to identify areas for improvement and develop and implement countermeasures to correct identified misses to goals.

Desired Qualifications

12 or more years of overall experience.
Proficiency in Microsoft Office, Microsoft Outlook, and Microsoft Excel.

About the job

Who are we?

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career

About The Team

The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team

Key Responsibilities

Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team
Ensure an exceptional employee experience by simplifying key processes
Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE)
Coordinate and lead key projects for improvement across HR
Identify best practices that can be applied to improve work tasks and processes
Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking
Promote and lead change
Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape
Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions
Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities
Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol
Manage the case management system (Ops ticketing system) and team to establish service level agreements
Partner with the HRIS team supporting HR technology upgrades
Develop and maintain team standard operating procedures
Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered
Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals

Skills

Proficiency in verbal & written communication in English
Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.
Strong attention to details.
Ability to analyze and identify patterns in large data sets.
Decision making aptitudes based on given guidelines and in ambiguous contexts.
Must be comfortable working with large data sets.
Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.

Minimum Requirements

Minimum 7+ years of people and operations management experience
Education - Grad/Post Grad in human resources or a related discipline
Desired 12+ years of overall experience
Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce
Ability to manage multiple projects simultaneously with minimal supervision
Excellent leadership skills, data analytical & presentation skills, Written & Communication skills
Understanding of overall HR lifecycle – Core HR, Benefits, Talent Mobility, Equity, Compensation, Exits etc

Requirements at a Glance

Experience Level: Expert
Education: Bachelor's

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes' financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe's history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.

About the Company

Stripe

Builds payment software for internet businesses

Stripe builds payment software that businesses of all sizes plug into their websites and apps to accept money online and in person. After its public launch in 2011, it won over internet startups by letting developers start taking payments with a few lines of code. Businesses use it to take cards and digital wallets, block fraud, bill subscriptions, and pay out sellers on online marketplaces, while Stripe earns a fee on each payment plus charges for add-on tools. Irish brothers Patrick and John Collison founded Stripe in 2010, and it is based in South San Francisco, California, and Dublin, Ireland. In 2016, John Collison, then 26, became the world's youngest self-made billionaire.

Company size: 5,001-10,000
Company stage: Private
Total funding: $8.7B
Headquarters: South San Francisco, CA
Founded: 2010

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