Technical Account Consultant - Benefits

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

You are the "Benefits Expert" for Rippling's customers.

You’ll expertly navigate and and enable customers with Ripplings Benefits products, including Benadmin for the US and Canada, Flex Benefits, PEO, and HR Services. You’ll provide insightful guidance on best practices for benefits management, advocate thoughtfully for your customers' benefits needs, and build trusted relationships with HR/Benefits administrators. You’ll also serve as a Benefits consultant for existing customers going through mergers, acquisitions and multi-entity changes where they are transitioning Benefits providers, setting up new plans & launching Open Enrollment for new employee groups. If this sounds exciting, great – you'll be doing all of that each day!

What you will do

• Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Rippling's benefits solutions.
• Drive enablement: Encourage customer enablement of key benefits features and timelines while consulting with them on best practices to seamlessly integrate Rippling into their HR workflows, enabling customers in 1:1 engagements & wider audience webinars.
• Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement, particularly in benefits management.
• Become a product expert: Be the go-to resource for both customers and coworkers on Rippling's benefits products by your 90th day.
• Manage Benefits setups: Build & consult on Benefits configuration for customers expanding their Rippling accounts through mergers & acquisitions
• Collaborate cross-functionally: Partner with Product, Engineering, TAM, AM, Support, and Implementation teams on unique Benefits customer scenarios and cross-functional dependencies
• Drive Operational Excellence: Contribute to process improvements and best practice playbooks to drive product adoption & customer retention on Rippling’s Benefits products.

What you will need

• 3+ years of SaaS experience in customer success, consulting, implementation, or support.
• Preferred: 3+ years of experience with benefits products, enabling customers with benadmin, Flex benefits, PEO, and HR Services.
• Passion for helping customers and colleagues succeed in benefits management.
• Ruthless prioritization and time management skills.
• Master project/task manager – you never drop the ball.
• Ability to explain complex scenarios in simple, clear written or verbal communications.
• Strong attention to detail and ability to solve complex, interdependent HR problems.
• Interest in actively working with product and engineering teams.

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

About the team

The TAC team is a team of experts tasked with assisting our clients with enabling admins and optimizing complex use cases across the Rippling product suite. We have experts in the Finance, Benefits, Talent, IT, Platform and Multi-EIN specialties. Our team is spread across the world! We often collaborate with Account Managers (AMs) and Technical Account Managers (TAMs) when determining which clients to engage with. Over the last two years our team has seen substantial growth. In 2024, we have doubled our team and are looking forward to continuing to add to our team of specialists!

Additional Information (NOTE: not all of the below may apply to non-US roles)

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.