Claims Handler - Settlements
About the job
- Strong technical claims knowledge, including insurance principles such as indemnity and subrogation, motor liability, vehicle and property damage claims, relevant case law, industry protocols, and the Road Traffic Act.
- Proven claims handling experience, with the ability to independently manage and prioritize an active caseload, make sound commercial decisions, assess liability, investigate claims, and negotiate effective outcomes, including credit hire decisions and cost recovery opportunities.
- Stakeholder management and communication skills, with the ability to build relationships, negotiate effectively, explain complex information clearly, and confidently engage with customers, third-party representatives, and other stakeholders.
- Strong investigative and problem-solving capability, including fraud identification and investigation, confident decision-making within authority levels, IT literacy, and the ability to handle challenging customer situations with empathy and professionalism.
- Proactively contact non-fault third parties and promote the benefits of repair and mobility services and solutions.
- Build positive relationships with customers through effective communication, helping them navigate their circumstances and achieve the right outcome.
- Negotiate with third-party stakeholders and suppliers to deliver fair outcomes while controlling costs and protecting business interests.
- Manage claim progress and departmental priorities, including monitoring ongoing hire and repair activity.
- Identify, investigate, and escalate potential fraud concerns in line with company processes and procedures.
- Support the efficient handling and settlement of claims while delivering a high standard of customer service to all stakeholders.
About the company
Tesco Bank offers banking products and services branded as Tesco Bank, serving over three million customers with deposits, loans, and everyday accounts linked to the Clubcard loyalty program. Barclays provides the underlying banking infrastructure and services, while Tesco Bank delivers its own customer-facing brand and online and support channels. The difference comes from the Tesco Clubcard integration and retailer-branded banking that pairs simple financial products with a loyalty rewards ecosystem under Barclays’ banking engine. The goal is to help customers manage their money a little better each day through straightforward products and reliable service, while rewarding loyalty.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Edinburgh, United Kingdom
Founded
1997
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Simplify's Take
What believers are saying
- Barclays completed acquisition on 1 November 2024, stabilizing ownership and funding.
- Pet insurance moved to Pinnacle in January 2025, preserving a profitable customer base.
- The Tesco brand stays on credit cards, loans, and savings for ten years.
What critics are saying
- Barclays integration eliminates Tesco Bank autonomy and pushes decisions into Glasgow by 2026.
- Newcastle's 162-role closure signals operational consolidation and knowledge loss during migration.
- Tesco's retreat from banking leaves insurance as the remaining franchise, shrinking existentially.
What makes Tesco Bank unique
- Tesco Bank still leverages Tesco brand distribution through Barclays' 10-year partnership.
- Tesco Pet Insurance remains a meaningful niche, with Pinnacle underwriting 400,000 customers.
- Its embedded finance model ties products directly to Tesco shopping relationships.
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Benefits
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Remote Work Options
Commuter Benefits
Parental Leave
Life Insurance
Employee Discounts
Employee Stock Purchase Plan
Training Programs
Professional Development Budget
Gym Membership
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↓ -2%Tesco veteran Colin Quinn announces his departure after 16 year run with UK grocery giant. Colin Quinn has left Tesco where he spent 16 years, most recently holding the role of Director - Head of Customer Insight & Foresight at Tesco Bank. In a LinkedIn post, Quinn, who has also served as Head of Channel & Colleague Insight at Tesco, said: "After an incredible 16 years at Tesco, I have now said my goodbyes and am starting to look for what comes next." He added: "It is difficult to overstate the positive impact my time at Tesco has had on me both professionally and personally. I have had the opportunity to work for both its stores and online business as well as Tesco Bank. I have seen and been part of driving a transformation in Tesco's insight and analytics capability." "When I started, I wasn't a father and now have three amazing daughters that are growing up all too fast. I have learnt a huge amount, made some lifelong friends and will always look back with fondness on my time there. I have no hesitation in recommending Tesco as an employer. It is a company that invests in its colleagues, creates lots of opportunities for development and the people are brilliant to work with. Thank you to everyone who I have had the pleasure to work with for the support, the fun, and the memories." He concluded: "I'm now looking for my next analytics and insight leadership role. If you come across any opportunities that you think might be a good fit for me than it would be great to hear from you." 2026 RTIH Innovation Awards The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world. Its winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November. Its 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson. In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: "This is the awards' fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA's HQ in the West End." "But I'm conscious of the fact that, to quote the legend that is Taylor Swift, You're only as hot as your last hit, baby. So, this year we've moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records." He added: "This year's submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable." Congratulations to its winners, and a big thank you to its sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended its 2025 gathering.
Tesco Bank to close Newcastle office as roles shift to Glasgow hub. Hundreds of Tesco Bank roles are at risk after the firm confirmed plans to relocate the majority of its customer service staff to Glasgow (Image: Archives) Hundreds of Tesco Bank roles are at risk after the firm confirmed plans to relocate the majority of its customer service staff to Glasgow. More than 160 jobs could be affected under proposals to close the bank's offices at Quorum Business Park in North Tyneside later this year, with roles transferring to its existing service centre in Glasgow. Tesco Bank said the move would "simplify" its operations as it continues its integration with Barclays, which completed the acquisition of Tesco Bank's banking operations in November 2024. Around 162 staff are currently based at the Newcastle site. A formal consultation process is now under way. The bank said affected employees would be "strongly supported", with a focus on redeployment opportunities within Tesco Bank and Barclays. Glasgow will remain a central hub for the business, with no changes planned for Tesco Bank staff already contracted in the city who moved to Barclays' Clyde Place campus in summer 2025. The bank will also maintain a presence in Edinburgh and is currently seeking an alternative site in the same area, replacing its existing office at South Gyle Crescent. Tesco Insurance and Money Services, which also operates from Quorum Business Park, will not be affected by the proposals.
Barclays Bank UK PLC has successfully completed the acquisition of the retail banking business of Tesco Personal Finance plc.
Barclays exceeded expectations in its annual results, reporting a pretax profit of £1.7bn in Q4, surpassing the £1.62bn forecast. For 2024, it achieved a profit of £8.1bn, a 24% increase from 2023. The acquisition of Tesco Bank's retail business on Nov 1, 2024, contributed a £0.6bn gain, boosting UK income by 9%. Barclays UK saw a 25% rise in pre-tax profit to £3.58bn. The bank announced a £1bn share buyback for Q1 2025.
After starting her career at a startup focused on making financial products accessible in grocery stores, Uprichard joined Tesco Bank, where she was instrumental in launching its gift card program.