Omnissa

Enterprise digital workspace platform and management

Lighthouse Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

At least 8 years of practical experience in technical consulting, solution architecture, or enterprise IT.
Experience designing and operating complex enterprise environments.
Experience working directly with customers in advisory, pre-sales, or post-sales technical roles.
Ability to explain complex technical content to technical and non-technical audiences.
Ability to operate independently with executive-level stakeholders.
Strong problem-solving, communication, and relationship management skills.

Responsibilities

Act as a trusted technical advisor to assigned strategic accounts.
Understand customer business objectives, technical environments, and success metrics.
Translate requirements into practical and scalable architectures.
Build long-term relationships with technical and business stakeholders.
Collaborate with account teams to align technical strategy with renewal, adoption, and expansion goals, maintaining a strong value narrative with customer leaders.
Design, validate, and evolve solution architectures aligned with best practices and customer objectives.
Lead technical discovery, architecture reviews, and design workshops.
Provide guidance on deployment models, integration, scalability, performance, and security.
Proactively identify and drive mitigation of technical risks.
Collaborate with implementation teams, partners, and customer resources during onboarding and major initiatives.
Provide oversight and technical direction, even when not directly managing project management.
Support complex troubleshooting and act as an escalation point for architectural issues.
Ensure alignment between solution outcomes and design intent.
Maximize utilization of existing solutions and ensure customers realize measurable value from solutions they own.
Identify and resolve technical, process, and organizational impediments that slow adoption or consumption, collaborating with customer and internal teams to accelerate progress.
Develop practical adoption roadmaps, including milestones, success criteria, and operational readiness plans, based on customer objectives.
Identify expansion opportunities by connecting customer initiatives and emerging use cases, and collaborate with account teams.
Collaborate with Sales, Customer Success, Product, Support, and Engineering.
Provide customer feedback to influence product direction and roadmap alignment.
Share best practices, lessons learned, and insights across the global team.
Contribute to documentation, enablement content, and architectural standards.

Desired Qualifications

Experience supporting large, complex enterprise customers.
Knowledge of modern enterprise architectures, including cloud, identity, security, endpoint, and virtualization.
Experience influencing decision-making through influence rather than authority.
Prior experience in Customer Success, Architecture, or Professional Services organizations.

Job Description:

We are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

AtOmnissa, we are committed tomaintaininga fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respectforcandidate privacy.

What is the opportunity?:
The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business objectives and technical execution, providing architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle. This role is hands-on, consultative, and highly collaborative—working closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.

【Job Description】
■ Customer Engagement & Advisory

Act as a trusted technical advisor to assigned strategic accounts.
Understand customer business objectives, technical environment, and success metrics.
Translate requirements into practical and scalable architectures.
Build long-term relationships with both technical and business stakeholders.
Collaborate with account teams to align technical strategy to renewal, adoption, and expansion goals—maintaining a strong value narrative with customer leaders.

■ Solution Architecture & Technical Leadership

Design, validate, and evolve solution architectures aligned to best practices and customer objectives.
Lead technical discovery, architecture reviews, and design workshops.
Provide guidance on deployment models, integration, scalability, performance, and security.
Proactively identify and drive mitigation of technical risks.

■ Delivery & Execution Support

Collaborate with implementation teams, partners, and customer resources during onboarding and major initiatives.
Provide oversight and technical direction, even if not directly managing project management.
Support complex troubleshooting and act as an escalation point for architectural issues.
Ensure alignment between solution outcomes and design intent.

■ Customer Success, Adoption & Value Creation

Drive customer outcomes by maximizing the utilization of existing solutions and ensure customers realize measurable value from the solutions they already own.
Identify and resolve technical, process, and organizational impediments that slow adoption or consumption, and collaborate with customer and internal teams to accelerate progress.
Develop practical adoption roadmaps (milestones, success criteria, operational readiness plans etc.) based on customer objectives.
Identify opportunities for expansion by connecting customer initiatives and emerging use cases, and collaborate with account teams.

■ Internal Collaboration & Knowledge Sharing

Collaborate with Sales, Customer Success, Product, Support, and Engineering.
Provide customer feedback to influence product direction and roadmap alignment.
Share best practices, lessons learned and insights across the global team.
Contribute to documentation, enablement content and architectural standards.

What will you bring to Omnissa?:
【Required Skills】

8+ years of practical experience in technical consulting, solution architecture, or enterprise IT.
Experience designing and operating complex enterprise environments.
Experience working directly with customers in advisory, pre-sales or post-sales technical roles.
Ability to explain complex technical content to technical and non-technical audiences.
Ability to operate independently with executive-level stakeholders.
Strong problem-solving, communication, and relationship management skills.

【Desirable Skills and Experience】

Experience supporting large, complex enterprise customers.
Knowledge of modern enterprise architectures (cloud, identity, security, endpoint, virtualization, etc.).
Experience influencing decision-making through influence rather than authority.
Prior experience in Customer Success, Architecture, or Professional Services organizations.

【Success in This Role Looks Like】

Customers trust you as a strategic technical partner, not just a support resource.
Architectures are well-designed, resilient, and aligned to customer business goals.
Technical risks are anticipated and addressed before becoming escalations.
Customers adopt solutions successfully and continue to expand usage over time.
Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.

Work Location
・Chiyoda-ku, Tokyo
・Hybrid work

About the Company

Omnissa

Enterprise digital workspace platform and management

Omnissa is a digital work platform for enterprises that helps IT teams improve employee productivity by simplifying onboarding, application provisioning, and IT ticket resolution. It provides a suite of tools for virtual desktops, actionable insights, workflow orchestration, and experience management, delivered as subscription-based software licenses to organizations of all sizes. The platform works by delivering secure, personalized digital workspaces on any device, enabling centralized control over apps and desktops with analytics to guide IT decisions. Its differentiator is an end-to-end, enterprise-grade solution focused on secure, device-agnostic experiences and streamlined workflows across the entire digital employee lifecycle. The goal is to enhance the digital employee experience and efficiency in organizations worldwide, reducing time to onboard, provisioning, and resolve IT issues.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $4B
Headquarters: Palo Alto, CA
Founded: 2024

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