Full-Time
Updated on 9/3/2026
Text messaging platform for credit unions
$140k - $160k/yr
Orlando, FL, USA
Hybrid
Up to 50% travel per quarter; US remote eligible with in-person engagements as needed.
See people who can refer or advise you
Eltropy provides text messaging solutions for credit unions to enhance member engagement and streamline operations. Its platform sits between a credit union’s IT systems (core banking, loan origination, CRM) and members, delivering compliant, secure SMS workflows with automation, reminders, and BI dashboards that trigger from system events. It differentiates itself by focusing specifically on credit unions with deep system integrations, strong compliance controls, and proven ROI through faster loan processing and improved service, backed by broad adoption among U.S. state associations. The goal is to help credit unions communicate effectively with members, improve efficiency, and achieve measurable ROI through compliant, data-informed messaging.
Company Size
201-500
Company Stage
Series A
Total Funding
$41.5M
Headquarters
Milpitas, California
Founded
2013
See people who can refer or advise you
Help us improve and share your feedback! Did you find this helpful?
Remote Work Options
Hybrid Work Options
KeyPoint Credit Union: 94% AI resolution, 67% chat cut. 47m ago · 0:00 listen · Source: citybiz Summary. KeyPoint Credit Union has significantly improved its member service using Eltropy's Agentic AI Platform. The credit union now resolves 94% of member inquiries through AI. What's interesting is they've cut chat volume by 67% and achieved a 58% request containment rate. This means more members are getting their questions answered quickly by AI. KeyPoint deployed AI Voice, AI Chat, and Appointment Management across its contact center. This offers a self-service option that understands context and pulls answers from the credit union's own knowledge sources. Voice service levels also climbed from 75% to 87% in the first month of the expanded deployment. KeyPoint and Eltropy even co-built a unique debit card-based authentication workflow. This capability was not previously available at any financial institution. The bottom line is that this technology is changing how financial institutions can serve their members more efficiently. This is an AI-generated audio summary. Always check the original source for complete reporting.
KeyPoint Credit Union cuts chat volume 67% and Reaches 94% AI resolution rate after moving to Eltropy's Agentic AI Platform. August 21, 2026 Voice service levels climb from 75% to 87% in first month; 58% request containment rate as six-year Eltropy partnership reaches its next stage. Eltropy, the agentic AI platform for community financial institutions (CFIs), today announced results from its deployment with KeyPoint Credit Union (KPCU), a member-owned credit union serving more than 55,000 members. Since replacing its previous intent-based chatbot with Eltropy's Agentic AI Platform, KeyPoint has resolved 94% of member inquiries through AI, cut chat volume by 67%, and reached a 58% request containment rate. KeyPoint deployed AI Voice, AI Chat, and Appointment Management across its contact center, giving members a self-service option that understands context and pulls answers directly from KeyPoint's own knowledge sources instead of relying on a fixed set of scripted responses. Key Facts at a Glance * 94% of member inquiries resolved through AI * 67% reduction in chat volume * 58% request containment rate * 92% of chat inquiries and nearly 93% of voice inquiries resolved by Eltropy AI * Voice service levels climbed from 75% to 87% in KeyPoint's first month with the expanded deployment * KeyPoint and Eltropy co-built a debit card-based authentication workflow - a capability not previously deployed at any financial institution; now available to all credit unions on Eltropy's Agentic AI Platform * KeyPoint holds $1.6 billion in assets and $2.1 billion in assets under management, serving 55,000+ members * KeyPoint has worked with Eltropy for more than six years A Six-Year Partnership Reaches Its Next Stage KeyPoint, which holds $1.6 billion in assets and $2.1 billion in assets under management, has worked with Eltropy for more than six years. As member expectations rose, the credit union's original AI solution, built on predefined intents and scripted answers, increasingly struggled to keep up. KeyPoint saw the moment as more than a routine technology upgrade, and set out to find an AI platform that could understand context, hold intelligent, human-like conversations, and improve every member interaction. The goal went beyond modernizing the contact center, toward investing in an AI foundation that could scale and serve members for years to come. After evaluating multiple top-tier vendors, KeyPoint expanded its Eltropy deployment to include AI Voice and AI Chat alongside Appointment Management, replacing scripted interactions with AI that retrieves information in real time and handles both authenticated and unauthenticated inquiries. "This has the ability to change our member experience in a really positive way," said Josh Herzog, VP of Operations Experience & Payments at KeyPoint Credit Union. Building a New Authentication Path Together KeyPoint also pushed the deployment past a standard implementation. Working alongside Eltropy's team, KeyPoint helped design a debit card-based authentication workflow - a capability that had not previously been deployed at any financial institution. The two teams built the verification experience to meet KeyPoint's high standards while keeping the process simple enough for members to adopt from day one. Measurable Results Within a Month The impact showed up quickly. Voice service levels climbed from 75% to 87% in KeyPoint's first month with the expanded deployment, while chat service levels improved as well. Eltropy AI resolved 92% of chat inquiries and nearly 93% of voice inquiries, keeping the majority of routine questions from ever reaching a live agent and giving KeyPoint leadership confidence that members were getting accurate answers, not just faster ones. With fewer repetitive inquiries landing on the frontline, KeyPoint's contact center team has more time for the conversations that call for a human, while members can get answers whenever they need them. What Comes Next KeyPoint's next step is rolling out an internal knowledge base so staff can get instant answers to policy and procedure questions instead of tracking down a colleague by phone, email, or Teams. Beyond that, the credit union is preparing for agentic AI to take on more of the work itself, such as an AI agent that transcribes a member's call in real time, opens a dispute case automatically, and texts the member a case number before they hang up. "It's reimagining how work gets done," Herzog said. "What if I could give you hours back every week? That's not replacing you, but just reimagining what your role is." "KeyPoint asked for a way to authenticate members that didn't exist yet, and we built it with them," said Ashish Garg, CEO and Co-Founder of Eltropy. "Now every credit union on our Agentic AI Platform has access to it." About Eltropy Eltropy is the leading agentic AI-powered conversations platform for community financial institutions (CFIs). Credit unions and community banks use Eltropy to deliver better consumer experiences, improve efficiency, and drive measurable outcomes across the institution, helping them better serve the people and communities that count on them every day. The platform brings together Agentic AI, text, voice, video, chat, and automation across the full consumer lifecycle, from lending and servicing to collections, marketing, contact center, and branch operations, all through a single platform integrated with 50+ banking systems. For more information, visit eltropy.com. About KeyPoint Credit Union KeyPoint Credit Union is a member-owned financial institution serving more than 55,000 members with $1.6 billion in assets and $2.1 billion in assets under management. Guided by a member-first philosophy, KeyPoint is committed to helping individuals and families achieve lifelong financial well-being through personalized financial services, education, and trusted support. For more information, visit kpcu.com.
Constant AI finalist for Finovate's Best Fintech Partnership award, first partner in Eltropy's Agentic AI Platform. * 5 hours ago Recognition highlights Constant AI's loan servicing sub-agent, Nia, embedded in Eltropy's Agentic AI Platform reaching more than 750 credit unions PORTLAND, ME - August 4, 2026 - Constant AI, the agentic AI company for credit union loan operations, today announced it has been named a finalist in the 2026 Finovate Awards in the Best Fintech Partnership category, recognized together with Eltropy. Winners will be announced September 10, 2026, at FinovateFall in New York City. Constant AI was selected as the inaugural fintech partner in Eltropy's Agentic AI Platform, which connects community financial institutions (CFIs) to a growing ecosystem of AI-native tools inside the communications platform they already use for member conversations. The partnership gives Eltropy's network of more than 750 CFIs a direct path to Nia, Constant AI's agent for loan servicing and hardship relief. Nia became the first agentic AI agent to complete a skip-a-pay transaction end to end without staff involvement, and the platform behind it now powers more than 1.6 million automated transactions for lenders nationwide. "Most partnerships in the industry take a year of integration work before a credit union sees value. Ours didn't," said Catherine York Powers, CEO and Founder of Constant AI. "Eltropy's credit unions were already inside a platform they trusted, and we show up as something they can turn on instead of something they had to build. That's the part I think this award actually recognizes: two companies that decided speed to value mattered more than owning the whole stack ourselves." "We built the Agentic AI Platform so credit unions could get real AI tools into the hands of their teams without another six-month vendor evaluation," said Saahil Kamath, VP of Product and Head of AI, Eltropy. "Constant AI was the first company we brought in, and this nomination is proof that bet paid off. Being named alongside them for something we built together, not just sold together, means a lot to our whole team." The Finovate Awards recognize the banks, financial institutions and fintech companies pushing the industry forward. In the Best Fintech Partnership category, Constant AI and Eltropy were named alongside fellow finalists Betterment and Rate, Greenlight and U.S. Bank, Huntington Bank and True Link, Narmi and Grasshopper Bank, and Trust & Will and Fifth Third Bank. "I see a lot of 'partnerships' that in actuality are fairly typical customer/provider relationships. The partnership between Constant AI and Eltropy shows up differently," said Greg Palmer, Finovate VP and Director of Fintech Strategy. "A CU using Eltropy can put Nia to work without a separate sales process, a separate contract, or a separate login. That type of functionality is only possible with a true partnership, and it's why they made it to the final round in a category with some serious competition." The finalist nod adds to an active stretch for the two companies. Constant AI and Eltropy have continued to build out the partnership since its initial access rollout earlier this year, most recently with Constant AI's inclusion in Eltropy's newly launched marketplace and its extension of other loan servicing and loss mitigation solutions. About Constant AI Constant AI helps credit unions reduce delinquency and charge-offs by automating loan servicing and hardship relief. Its AI agent, Nia, guides members through loan servicing conversations, skip-a-pay, deferments, due date changes, modifications, by voice or chat, then executes the transaction directly to the core in real time. The same eligibility logic and core integration that has powered over 1.65 million automated transactions in digital banking now drives Nia, giving members faster access to relief and giving credit unions fewer missed payments and lower loss rates. Learn more at constant.ai. About Eltropy Eltropy is the leading agentic AI-powered conversations platform for community financial institutions (CFIs). Credit unions and community banks use Eltropy to deliver better consumer experiences, improve efficiency, and drive measurable outcomes across the institution, helping them better serve the people and communities that count on them every day. The platform brings together Agentic AI, text, voice, video, chat, and automation across the full consumer lifecycle, from lending and servicing to collections, marketing, contact center, and branch operations, all through a single platform integrated with 50+ banking systems. For more information, please visit eltropy.com.
Constant AI names Kristin Evans VP of Marketing as Agentic AI expands from conversation to regulated transactions. Fintech marketing leader with a track record scaling credit union tech brands takes on go-to-market storytelling for Constant AI What drew me to Constant AI is that they've built software that makes real, compliant decisions on real accounts at scale. It shows up where it counts, as real relief for a member in a hard month." - Kristin Evans, Vice President of Marketing, Constant AI PORTLAND, ME, UNITED STATES, July 31, 2026 / EINPresswire.com / - As Constant AI moves agentic AI past customer-facing use cases into transactions that carry real regulatory weight, the company has named Kristin Evans Vice President of Marketing. Evans joins Constant AI from Curql Collective, where she served as Vice President of Marketing and Communications, and led the investor marketing and pipeline strategy behind a $360 million fundraise from credit union investors, the largest in CU history. Before Curql, Evans built the marketing function that fueled hypergrowth for credit union technology companies, from enterprise to startups. As the fifth hire and founding head of marketing at EngageFI, she helped scale ARR from under $1 million to more than $35 million over five years, landing EngageFI on the Inc. 5000 list of fastest-growing companies twice. At Origence, she led demand generation across seven products, was named Marketer of the Year in 2022, and drove a 47% SQL generation rate from ABM campaigns. "We built agentic AI to do something the industry hasn't attempted: execute the actual transaction, inside the rules a regulator would hold us to," said Catherine York Powers, CEO and Founder of Constant AI. "Kristin's job is to help the market understand that distinction, because most financial institutions haven't seen what agentic AI looks like when it's actually allowed to act." "There's a lot of noise right now about what agentic AI can do, and most of it is still theoretical," said Evans. "What drew me to Constant AI is that they've built software that makes real, compliant decisions on real accounts, at scale, today. And it shows up where it counts, as real relief for a member in a hard month. That's a bigger story than any one product category, and I'm absolutely thrilled to get to help tell it." The hire follows a year of significant momentum for Constant AI, including the launch of Nia(TM), the first agentic AI agent to complete a skip-a-pay transaction end to end without staff involvement, and the company's selection as the inaugural fintech partner in Eltropy's Agentic AI Platform, which serves more than 750 credit unions across North America. Evans will shape how Constant AI tells that story as it expands agentic AI into a broader set of regulated financial workflows. About Constant AI Constant AI powers agentic AI for regulated financial transactions, starting with credit union loan operations. Its platform executes complex eligibility rules and transacts directly to the core in real time, the same proven infrastructure behind over 1.7 million automated transactions now powering Nia. A Portland, ME-based fintech, Constant AI operates a CUSO, wholly owned by its parent organization, aligning its mission and governance directly with the credit union movement. Learn more at constant.ai. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Eltropy summit explores human x AI in Monterey. Eltropy's Leadership Summit brings together more than 90 credit union and bank executives around research from Gallup, Callahan, and Filene. Agentic AI-powered conversations platform Eltropy announced that its annual Leadership Summit will take place 24 to 26 August 2026 at the Monterey Plaza Hotel & Spa. The invitation-only gathering brings together more than 90 C-suite and executive leaders from credit unions and community banks for sessions organised around three themes: the economy, artificial intelligence, and growth. The summit's research programming is anchored by Gallup, Callahan, and Filene. Gallup will open Tuesday's keynote drawing on its research into financial wellbeing and workforce engagement, before returning later in the day to lead a joint strategy workshop with Filene Research. Callahan will present on the economic signals facing credit union and community bank leaders in the year ahead, while Filene will lead its own session on member connection. Beyond the sessions, the summit will open with a private dinner inside the Monterey Bay Aquarium's deep-sea exhibit, and optional activities through the week such as a guided hike at Point Lobos State Natural Reserve, a kayak outing in the Monterey Bay National Marine Sanctuary, and a whale-watching trip during the bay's peak summer feeding season. Ashish Garg, Co-Founder and CEO of Eltropy, said: "For most of this event's history we've held it in the mountains. This year we wanted our customers looking out at something that moves. Put that setting next to research from Gallup, Callahan and Filene, and the conversations tend to go further than they would in a hotel ballroom." Rob Hoyle, Chief People and Technology Officer at Vantage West Credit Union, said: "The opportunity to collaborate with forward-thinking credit union leaders and learn from organisations like Gallup and Filene delivers value that extends far beyond our time at the summit." Stay updated on crypto and AI by following its socials.