Capital One
Credit cards, loans, and banking services
Café Ambassador
Support surrounding cafés within a 50-mile radius and occasionally assist other locations in the broader region.
About the job
- Applicants must have a high school diploma, GED, or equivalent certification.
- Applicants must have at least one year of retail, sales, or customer service experience.
- Applicants must be available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.
- Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
- Applicants must be able to lift up to 25 pounds and stand or move for extended periods.
- Applicants must maintain regular and consistent attendance.
- Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
- Share the value of Capital One’s products and services through genuine conversation rather than transactions.
- Guide customers through the digital banking ecosystem, helping them use mobile tools and troubleshoot technology challenges.
- Host and support local events that promote financial health and work within established programs and strategic community partnerships.
- Advocate for customers, solve problems, and own issue resolution in alignment with compliance and regulatory requirements.
- Handle complaints and escalated situations, including complex de-escalation, while supporting customers with appropriate tools and resources.
- Foster a supportive and inclusive environment where every guest feels welcome.
- Support surrounding cafés within a 50-mile radius as needed and occasionally assist other locations in the broader region.
- An Associate’s degree.
- Two or more years of banking experience.
- Two or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
About the company
Capital One provides a range of financial services in the United States, including credit cards, savings accounts, car loans, and business checking. It uses data and technology to shape its products and make banking easier and more accessible, including no-fee, no-minimum checking options. The company earns money mainly from interest on loans and credit card fees, plus investment banking services. Its products work by offering customers accounts and credit instruments backed by various lending products, with features like online banking, customer support, and educational tools to help financial decisions. Capital One differentiates itself through an emphasis on financial inclusion, user-friendly digital experiences, and partnerships focused on financial literacy, aiming to reach a broad audience from individuals to small businesses. Its goal is to simplify banking and expand access to financial services for a wide audience.
Company Size
10,001+
Company Stage
IPO
Headquarters
McLean, Virginia
Founded
2014
Get referred to Capital One
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 revenue rose 4% to $15.9 billion, with strong credit performance.
- Capital One captured one-third of planned operating expense synergies by mid-2026.
- New Discover originations moved onto Capital One’s platform in September 2026, accelerating integration.
What critics are saying
- Discover integration still runs through January 2027, and systems complexity can delay synergies.
- March 2026 layoffs of over 1,100 Discover employees signal disruptive overlap and culture damage.
- If integration slips or rewards economics weaken, merger scrutiny could return in 2027.
What makes Capital One unique
- Capital One’s data-heavy underwriting still drives superior consumer credit pricing and risk control.
- The Discover acquisition makes Capital One the largest U.S. credit-card issuer, with network leverage.
- Its full-stack platform combines cards, deposits, auto, and business banking under one brand.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Company News
Is passwordless inevitable? Adoption, friction, and the zero-trust reality. As organisations race to implement zero-trust frameworks, is passwordless authentication truly inevitable, and what friction points stand in the way? Phishing resistance is now a necessity as attackers leverage AI to supercharge social engineering, generate hyper-personalised lures, and automate compromise attempts. Dr. Tina Srivastava of MIT was one to raise this pragmatic stance as she shared the stage at Identity Week America with Sarah Handler from Netflix, Nader Nassar at Capital One, and Andrew Candella who works at Ciena. Together, they reflected on end-user training not being inadequate enough as one of the biggest challenges, especially as once longstanding advice that taught users never to click links in unexpected emails is being discarded. As magic links and email-based authentication flows are more and more marketed as "secure" login methods, that rule has essentially gone out the window, confusing end users and creating new vectors for credential harvesting, Tina Srivastava says. She said, whilst implementing passkeys can ensure "one flow is streamlined, other flows, like change device and account recovery can become much more phishable, insecure, and cumbersome". An audience member, Hutch raised an interesting point that for workforce authentication, he's heard a number of enterprises express that concerns around synchronised passkeys have led them to require device-bound passkeys instead. "That provides greater enterprise control over the credential, but it can also introduce considerable lifecycle overhead. What have your experiences been with that tradeoff? How have you handled new-device provisioning, device replacement, lost or damaged devices, recovery, and maintaining multiple authenticators without recreating the same help-desk burden we were trying to eliminate by getting rid of passwords? And has that experience changed your thinking about whether device-bound passkeys are the right long-term answer for the enterprise, or whether securely managed synchronization ultimately needs to be part of the solution?"
Chase widens lounge footprint with Seattle location. How EMARKETER Inc. got here: Issuers and airlines are jockeying to provide the best lounge experiences to keep their premium members satisfied - and reach younger consumers who prioritize experiential rewards. * Chase-backed Southwest is planning lounges in Austin, Baltimore, Honolulu, and Nashville ahead of its premium card debut. * Revolut is opening a network of airport lounges across Europe. * And Capital One recently opened a lounge at LaGuardia Airport, with plans to roll out a new location in Charlotte. Why this matters: Quality lounge experiences are becoming a differentiator, especially as concerns about overcrowding grow. Opening more lounge space with bigger capacity can help issuers improve the member experience. The difference in consumer satisfaction ratings between a crowded versus uncrowded lounge is stark: Customer satisfaction falls nearly 250 points for lounges that are extremely crowded, per JD Power. Implications for issuers: Lounge experience is a driving factor of customer satisfaction, but aiming for less crowded lounges should be the floor, not the ceiling. Investing in a craft food and beverage program can also help move the needle: 39% of guests say that they go to lounges to avoid high-priced food and drink selections in airport terminals, per JD Power. This content is part of EMARKETER's subscription Briefings, where EMARKETER Inc. pair daily updates with data and analysis from forecasts and research reports. Its Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what's happening in your industry. Non-clients can click here to get a demo of its full platform and coverage. You've read 1 of 2 free articles this month. Get more articles - create your free account today!
Capital One Financial has completed a €1.5 billion public offering of fixed-to-floating rate senior notes. The offering consists of two tranches maturing in 2032 and 2037, with coupons of 4.326% and 4.832% respectively. The notes were sold through an underwriting syndicate including Barclays Bank, Deutsche Bank, Goldman Sachs, Morgan Stanley and Capital One Securities. They were issued under existing senior indenture arrangements and registered under the Securities Act of 1933. Capital One entered into a paying agency agreement with The Bank of New York Mellon's London branch to administer payments on the euro-denominated securities. The transaction provides Capital One with continued access to international capital markets and diversifies its funding base through long-dated euro senior notes.
Moelis adds Greg Guest as managing director in Private Capital Advisory. September 14, 2026 | John McNulty Moelis has appointed Greg Guest a managing director in its Private Capital Advisory group in New York. Mr. Guest joins from Capital One, where he ran a team advising private equity firms and their portfolio companies on raising capital. He has worked in financial services for more than 25 years, including two decades in managing director roles at KKR and Citigroup. His mandate is to build out a promoted capital effort. Matt Wesley, global head of private capital advisory, framed promoted capital as an increasingly routine way for sponsors and independent managers to fund individual transactions. Mr. Guest will help fund managers and independent sponsors raise that capital for new platform and add-on acquisitions. Moelis is an independent investment bank founded in 2007 by Ken Moelis, headquartered in New York with 24 offices in 13 countries. It advises on mergers and acquisitions, capital markets, capital structure and private capital, and employs roughly 1,450 people, including 180 managing directors. (C) 2026 Private Equity Professional | September 14, 2026 September 14, 2026. September 9, 2026. September 3, 2026.
Polymarket vaults past prediction market rivals on App Store as celebs join Lebron in star-studded ad. 10th September 2026 | By Matt Rybaltowski | Reading Time: 5 minutes James' move from DraftKings to Polymarket has resulted in a spike of app downloads, but has also drawn backlash from some RG advocates. As a lifelong football enthusiast, it comes as little surprise that Lebron James' transformative move to Polymarket on Labor Day Weekend served as a harbinger for an even broader announcement by the upstart predictions market operator. Last Saturday, on the same day that Ohio State University made its season debut in college football, James teased a new commercial relationship with Polymarket. James, an ardent Buckeyes' supporter, posted a brief video on social media platform X, where he announced his partnership with the controversial platform. While college football fans watched Ohio State thrash Miami (Ohio) 56-3, industry stakeholders wondered aloud which athletes would join "King James". After all, James indicated in the post that more details would be forthcoming. By Tuesday, the stakeholders received their answer when Polymarket aired a splashy ad that received more than 15.5 million views on James' X page. Following an extended three-day holiday for Labor Day Weekend, Polymarket went live with a colourful 90-second spot directed by award-winning filmmaker Peter Berg, the director of the acclaimed television series Friday Night Lights. The spot, which featured the likes of Eli Manning, Derek Jeter, Richard Sherman, John Leguizamo and Spike Lee, among other celebrities, coincided with the launch of Squads, a new social experience within the US Polymarket app. According to a Polymarket news release, the new initiative will give users a dedicated place to talk markets, share their picks and trade together directly on Polymarket. "People are constantly debating what's going to happen next with their friends and sharing predictions in group chats," said Travis VanderZanden, who serves as chief growth officer at Polymarket. "With Squads, we're bringing the conversation and trading together so friends can follow the events they care about and make their predictions in one place." Vaulting to the top on the App Store. Taking a page from a number of humourous Nike commercials during the 1990s, along with a farcical spot aired by the NFL during Super Bowl LIII, Berg injected slapstick comedy into the ad in an apparent attempt to cater to sports fans. Within a common area inside the Polymarket headquarters, Manning skied high to catch a ball from a jugs machine, while he withstood a low tackle from a defender. "Good morning, Eli," James proclaimed, before the two-time Super Bowl MVP tossed him the football outside an elevator adorned with the Polymarket logo. Seconds later, James exchanged a handshake with Jeter, a Hall of Fame shortstop who won five World Series titles with the New York Yankees. Last month, the Yankees became the first Major League Baseball club to directly partner with Polymarket. The total cost of the ad has not been divulged by Polymarket, but it is fair to estimate that it fell in the millions given the high expenses of bringing aboard a prominent filmmaker such as Berg. Beyond director fees, Polymarket also had to budget for agency and concept fees, set construction and post-production costs that include visual effects, licensing and sound design. In late-August, Polymarket disclosed that it has sought a $21 billion valuation in a new funding round led by Donald Trump Jr's venture firm, 1789 Capital. Polymarket may defend any substantial investment in marketing given the overwhelming impact on customer acquisition that ensued. On Tuesday, Polymarket ranked first on the App Store in downloads for free finance apps, topping archrival Kalshi, Capital One Mobile and prominent payment providers PayPal and Venmo. The company did not immediately respond to a request for comment from iGB. Backlash from anti-problem gambling advocates. A bevy of participating athletes took to social media this week to share their thoughts on the campaign. An X post from Leguizamo, a longtime comedian, encapsulated the fast-paced nature of prediction markets. "It's live trading, you gotta stay on your toes," he wrote, repeating his line from the commercial. Meanwhile, on a post that received 1.2 million views, Manning joked: "Might have to put the pads back on." It prompted Sherman to retort, "now let's try this on the field", in reference to the prediction market app. The 2026 NFL season arguably marks the most contentious battle to attract customers interested in sports betting and predictions, dating back to the historic PASPA decision. For the first full NFL season, traditional sportsbooks such as DraftKings will offer sports-event contracts in the three most populous US states - California, Texas and Florida. Unlike regulated sportsbooks, prediction markets allow customers between the ages of 18 and 21 to trade on sports-event contracts. Craig Carton, a sports talk host with WFAN 660 AM in New York, criticised the athletes for their endorsement of Polymarket. Carton, a recovering compulsive gambler, opined that the "unregulated" gambling markets are driving Americans into bankruptcy and kids out of school. Regulated books prohibit those under 21 from betting on their platform, leading Carton to question the celebrities for promoting the company. "At what point does someone come along where you say no to the offer?" Carton asked. A Bank of America study released on 1 September found that the median deposit account balance of households that participated in online betting was 59% higher than households that avoided the activity. As prediction markets rapidly expand alongside traditional sports betting, the findings have prompted "some to blur the lines between entertainment and investment", according to a proprietary study undertaken by BofA. NFL season opens in the Pacific Northwest. The ongoing battle between states' rights advocates and those who support federal regulations in sports trading is not black and white. Carton indicated in his monologue that engaging in the trading of sports-event contracts amounts to unregulated gambling. Designated Contracts Markets, better known as prediction markets, are regulated on the federal level by the US Commodity Futures Trading Commission. On Wednesday, a CFTC deputy general counsel posted an ad on LinkedIn for a senior position with the commission. It appears that the attorney is seeking assistance in crafting formal rules for event contracts, a set of regulations he described as the "most impactful" the commission has written "in decades". The Polymarket ad campaign debuted less than 48 hours before Wednesday's NFL regular-season opener. The matchup is a rematch of last season's Super Bowl as the Seattle Seahawks host the AFC Champion New England Patriots. Last February in Santa Clara, the Seahawks held the Patriots scoreless through three quarters en route to a 29-13 win. That said, the defending champions are not the favourites to win the Lombardi Trophy this year. Nearly every US operator has installed the Los Angeles Rams as the overwhelming choice to capture the title. As of 6pm ET, the Seahawks had a 62% probability on Polymarket to defeat the Patriots in Wednesday's opener. Conversely, Polymarket traders gave the Patriots a 39% chance to pull the upset. At those odds, a $100 contract on the Pats carries a payout of $247.35. James' multi-year partnership with DraftKings expired earlier this summer, Yahoo Finance reported. Matt is primarily responsible for long-form feature coverage on complex sports betting scandals. He also provides coverage on finance, M&A and other technological developments.