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Edra

Enterprise AI automating ITSM with playbooks

Software Engineer - Full Stack

Full-Stack EngineeringConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 3 years of experience in software engineering; a computer science degree is not necessarily required.
  • Write high-quality, well-modeled, well-typed, and well-documented Python and TypeScript.
  • Design clean database schemas and accurate data models.
  • Have visual and interaction judgment.
  • Have experience building libraries, software development kits, or internal tooling that improves other developers' work.
  • Own problems end to end, work comfortably with ambiguity, and turn vague problems into well-scoped solutions.
  • Be interested in building foundational systems from scratch.

Responsibilities

  • Design and build platform systems in Python using FastAPI, including API contracts, database schemas, and infrastructure, and build user-facing experiences in TypeScript and React with clean component design, strong typing, and maintainable frontends.
  • Build shared TypeScript and Python libraries, component systems, and internal tooling; define and enforce patterns, shared types, and contracts across the frontend and API boundary.
  • Own work from gathering context and managing dependencies through driving tasks to completion, including designing schemas, building React components, and debugging deployment issues.
  • Contribute to product direction and design, work with design on interface decisions, and participate in weekly product meetings to understand customer and forward-deployed engineer needs.
  • Build and maintain connectors, integrations, and data pipelines linking the platform to external systems.
  • Influence technical direction by choosing tools, setting patterns, and establishing conventions for the team.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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