Full-Time
Technology Trainer
Anthropic Enablement
Updated on 9/3/2026
NewRocket
11-50 employees
ServiceNow-based digital transformation consulting and implementation
No salary listed
East Coast of the United States, USA
Hybrid
Remote within the Eastern United States, with travel of up to 30% for in-person training.
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- At least 3 years of experience in technical training, enablement, solutions engineering, developer advocacy, or a related customer-facing technical role.
- A strong technical foundation with comfort using application programming interfaces and integrations, plus enough hands-on experience with Claude or comparable large language model platforms to teach and troubleshoot confidently.
- Proven experience designing and delivering tiered training curricula, such as foundational 101 and advanced 201 training, to mixed technical and non-technical audiences.
- Excellent presentation and facilitation skills across virtual and in-person formats, with the ability to hold a room and adapt on the fly.
- Strong instructional design skills focused on learner retention and behavior change.
- An Anthropic Certified Trainer credential, or willingness to obtain it within the first 90 days of employment.
- Clear, structured written and verbal communication and strong cross-functional collaboration skills.
- Design, build, and continuously improve foundational 101 and technical or advanced 201 training curricula covering Claude capabilities, the Anthropic API and developer platform, prompting best practices, and integration patterns.
- Develop supporting enablement assets, including slide decks, hands-on labs, quick-reference guides, certification assessments, and recorded content.
- Structure content using sound instructional design principles so training drives retention and behavior change.
- Keep curricula current as Anthropic releases new Claude models and platform capabilities, refreshing content regularly.
- Deliver live training sessions through virtual video conferencing and webinars, as well as in-person workshops, offsites, and conferences, to internal delivery teams, partners, and clients.
- Tailor enablement content to audiences ranging from non-technical business users to developers and solution architects.
- Demonstrate Claude capabilities live, including the API, prompting techniques, and common integration patterns, and answer unscripted technical questions.
- Provide office hours and follow-up technical support after formal training sessions.
- Own and evolve NewRocket's internal Anthropic certification program across the 101 and 201 tracks.
- Design assessments that measure applied competency rather than passive completion.
- Track certification status, completion rates, and training effectiveness metrics, and report program health to practice leadership.
- Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and prioritize training that drives adoption.
- Gather and act on learner feedback to improve content quality, pacing, and format.
- Travel as needed to deliver in-person training at client sites, offsites, and events, estimated at up to 30%.
- Prior experience training on artificial intelligence or machine learning products, developer platforms, or enterprise software-as-a-service tools.
- Experience with curriculum design frameworks such as ADDIE or adult-learning methodologies.
- Experience building or administering certification or learning-management-system programs.
- A background in software engineering, data science, or solutions architecture.
- Familiarity with ServiceNow AI Agents or similar workflow automation platforms.
NewRocket provides digital transformation solutions on the ServiceNow platform, building tailored portals, intranets, and mobile apps to streamline workflows and boost user engagement. It delivers end-to-end digital workflow solutions by automating tasks, integrating processes, and defining API interfaces for external systems. It differentiates itself through deep ServiceNow expertise and customized, ongoing support for a global client base that includes energy providers and municipal services. Its goal is to help organizations improve efficiency and customer satisfaction by modernizing workflows and interfaces.
Company Size
11-50
Company Stage
Acquired
Total Funding
N/A
Headquarters
Vista, California
Founded
2016
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Simplify's Take
What believers are saying
- NewRocket launched Origin on 2026-05-06, targeting upgrade-safe ServiceNow instances before agentic AI.
- Maestro launched 2026-06-29, directly monetizing AI governance, compliance, and KPI measurement demand.
- The 2026 Claude Partner Network launch expands enterprise AI pipeline beyond ServiceNow alone.
What critics are saying
- NewRocket’s revenue depends on ServiceNow partner status and platform demand, both concentrated and fragile.
- Anthropic, Accenture, and Deloitte can bundle similar AI services, squeezing NewRocket margins quickly.
- If ServiceNow shifts AI delivery in-house, NewRocket’s consulting model loses its core wedge.
What makes NewRocket unique
- ServiceNow partner page calls NewRocket an Elite partner with 4.36 CSAT, 2026-09-05.
- NewRocket pairs ServiceNow, Anthropic Claude, and AWS into one enterprise AI delivery stack.
- Origin and Maestro turn platform cleanup, governance, and value tracking into packaged services.
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Benefits
Competitive compensation
Health, dental, vision, & disability
Retirement savings
Flexible PTO
Continued learning
Remote friendly
Employee Matter Program
Boosted on-boarding program
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%NewRocket launches Maestro to orchestrate and operate enterprise AI. New offering pairs ServiceNow AI Control Tower with NewRocket's expert-led services to orchestrate, govern, and prove the value of AI across its lifecycle. NewRocket, a leading AI-first partner providing technology-enabled services, today announced the launch of Maestro, an AI orchestration and governance offering that helps enterprises coordinate, scale, and measure AI with confidence. NewRocket's Maestro combines ServiceNow AI Control Tower with NewRocket's advisory and delivery services so organizations can move past AI experimentation and start orchestrating AI into measurable outcomes. As companies accelerate AI adoption, many find it hard to turn that investment into real business value. The problem is rarely a shortage of AI or workflows. It is the absence of a way to orchestrate it all. Maestro gives organizations a structured way to coordinate and govern AI across its full lifecycle, from intake and governance through adoption, optimization, and ongoing value measurement. The result is a clearer line from AI initiative to business impact. Right now, AI adoption is moving faster than most organizations can operationalize it. Many lack a central view of their AI landscape, clear ownership, and a consistent way to measure value. Without orchestration, that gap produces fragmented initiatives, more risk exposure, and investments that fall short of expectations. Jul 3, 2026 Prev Next 1 of 43,382 ServiceNow's AI Control Tower gives organizations a foundation for visibility and governance, but the technology alone is not enough. Companies still need expertise to orchestrate AI across teams and systems, design operating models, define the right processes, and tie AI initiatives back to business outcomes. Maestro brings the platform and that expertise together in one offering. Built with ServiceNow AI Control Tower, it provides a centralized AI inventory, a structured approach to orchestrating the AI lifecycle, embedded governance, risk, and compliance controls, frameworks such as the EU AI Act and the NIST AI RMF, to measure and track value against business KPIs, and advisory services to guide organizations through each stage of maturity. It goes beyond implementation by helping organizations put in place the processes and accountability needed to orchestrate and scale AI responsibly and deliver consistent results. "AI without structure leads to fragmented outcomes and increased risk," said Melissa Cohoe, Global Strategist for Security, Risk and Resilience at NewRocket. "Organizations need AI they can see, prove, and trust. Too often, AI operates in the shadows, value stays hard to measure, and governance slows innovation instead of enabling it. Maestro brings together AI Control Tower and expert guidance to orchestrate and scale AI end to end, giving leaders clear visibility, measurable outcomes, and the guardrails they need to scale with confidence." With Maestro, organizations can establish a single system of accountability for AI, orchestrate initiatives around business priorities, and continuously measure and optimize outcomes. By building orchestration, governance, and value management into every stage of the AI lifecycle, they can accelerate adoption while keeping control, compliance, and confidence in their results. Maestro is delivered through advisory, implementation, and managed services, with capabilities that include orchestration and management of the full AI enterprise across ServiceNow AI and other enterprise AI products, lifecycle workflows that run from intake to monitoring and renewal, governance and risk controls aligned to regulatory and organizational requirements, value measurement against defined business KPIs, and maturity-based engagement that meets organizations wherever they are in their AI journey. Maestro offers multiple entry points, including AI asset inventory, lifecycle management, and value realization, so organizations can start where they are and grow toward a fully orchestrated, governed, and value-driven AI program. [To share your insights with us, please write to [email protected]]
NewRocket has launched Maestro, an AI orchestration and governance offering that combines ServiceNow AI Control Tower with expert-led services to help enterprises coordinate, scale and measure AI initiatives. The offering addresses the challenge of turning AI investment into measurable business value. Maestro provides centralised AI inventory, structured lifecycle orchestration, embedded governance and risk controls aligned with frameworks including the EU AI Act and NIST AI RMF, and value tracking against business KPIs. The platform aims to give organisations visibility across their AI landscape whilst maintaining compliance and control. The offering is delivered through advisory, implementation and managed services, with capabilities spanning AI enterprise management, lifecycle workflows, governance controls and maturity-based engagement. Maestro offers multiple entry points, allowing organisations to begin at their current AI maturity level.
NewRocket, an AI-first technology services provider, has joined Anthropic's Claude Partner Network as a launch Select partner and introduced new enterprise offerings for Claude deployment. The company is launching three service lines: Claude training and enablement programmes, adoption services for change management and governance, and forward-deployed "Claude Squads". Claude Squads embed AI engineers, solution architects and workflow experts directly with client teams to deliver high-impact AI initiatives focused on business value realisation. NewRocket positions itself as a services partner connecting Anthropic and ServiceNow, using Claude's AI capabilities with ServiceNow as the control plane for orchestration and governance. The offerings aim to address common enterprise AI challenges including complexity, slow time-to-value and fragmented tools.
LAS VEGAS, May 5, 2025 /PRNewswire/ -- NewRocket, a global leader in ServiceNow strategy and transformation, has announced the launch of Flightpath.AI, a four-week engagement designed to help organizations explore and apply Generative AI (Gen AI) and Agentic AI in meaningful business processes. The program will deliver real prototypes, measurable impact, and momentum for broader adoption.FlightPath.AI will make its debut at ServiceNow Knowledge 2025, where NewRocket will showcase how organizations can take AI from concept to practical application. Built with a focus on execution, Flightpath.AI enables customers to move beyond theoretical assessments and into hands-on, outcome-driven innovation. By combining NewRocket's deep ServiceNow expertise with its AI engineering capability, the engagement helps customers develop and validate a practical AI strategy that aligns with their business priorities — with real results delivered in just four weeks
NewRocket has been awarded the "2024 L&D BEST award", "2024 ServiceNow employee workflow partner of the year", "2023 ServiceNow worldwide customer workflow partner of the year" and "2023 ServiceNow creator workflow partner of the year".