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Hatch

Customer engagement platform with personalized playbooks

Senior Product Designer

Product DesignConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Have 5+ years of hands-on UX and product design experience and a portfolio demonstrating strategic thinking and the design process, not only polished user interface work.
  • Demonstrate the ability to define problems and shape product direction by framing opportunities, mapping journeys, and making the case for what to build.
  • Have strong research skills, including planning and running studies and turning findings into clear decisions.
  • Have experience leading UX for features end to end, from concept to launch, in partnership with product managers and engineers.
  • Have a strong understanding of UX and UI best practices in mobile applications, including accessibility.
  • Be able to turn concepts into functional prototypes for testing and alignment.
  • Be AI-native in the design process, with experience using AI, code prototyping, and generative tools, and demonstrate how this changed what was shipped.
  • Communicate clearly through storytelling and thorough design documentation, and be able to influence cross-functional partners.
  • Be available during PST/PDT hours.
  • Be authorized to work in the U.S., as Hatch participates in E-Verify and verifies authorization through Form I-9.

Responsibilities

  • Build an understanding of the adult device ecosystem, adult sleep science, and customers by reviewing existing research, feedback, and usage data.
  • Build collaborative relationships across the design team, product managers, and engineering teams.
  • Identify and communicate the largest UX opportunities and gaps in the adult product experience.
  • Lead UX for one or more features from problem framing through launch in close partnership with product management and engineering.
  • Design and ship a responsive sleep experience, using Hatch's contactless sleep tracking technology.
  • Discover, define, and implement new customer journeys and experiences.
  • Plan and run research and prototype testing at varying levels of fidelity, and turn findings into clear decisions.
  • Take on larger, more ambiguous feature work and use knowledge of adult customers to shape future products.
  • Use design-system learnings to develop and launch new-to-the-world features and products.
  • Contribute creativity, play, and learning to the team's culture.
  • Help build the product design practice at Hatch.

Desired Qualifications

  • Experience with consumer-facing products, Internet of Things product development, or designing for adult audiences.

About the Company

Hatch

Customer engagement platform with personalized playbooks

Hatch is a customer engagement platform that helps businesses improve performance and grow revenue through personalized strategies and coaching. It provides hand-crafted playbooks that evolve with the business, one-on-one performance sessions, and strategic goal mapping. The product combines a subscription-based platform with services like coaching and customized playbooks to both deliver insights and actively help implement engagement strategies. Hatch differentiates itself by offering highly tailored playbooks and ongoing coaching that adapt as a business changes, emphasizing customer success and continuous improvement. Its goal is to boost client revenue and efficiency by delivering practical, evolving engagement plans and hands-on support.

Company size
201-500
Company stage
Acquired
Total funding
$11.1M
Headquarters
Richmond, VA
Founded
2014

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