Business Analyst 3 - Oracle Customer Care and Billing, Customer to Meter Analyst

What this Job Entails: 

The Business Analyst III will provide solutions that help attain business outcomes. The Business Analyst analyzes and proposes system solutions for the Line of Business and IT organizations. Acts as a strategic partner and business and technical liaison who understands business content, procedures, processes and systems that are included in the scope of the Billing Modernization program. Assembles, analyzes, and translates business requirements into detailed requirements and functional specifications. Performs feasibility analysis; develops project scope; provides recommendations on alternative solutions, project strategy and deliverable prioritization. Analyzes business needs and defines detailed requirements and validates solutions with the client.  The successful candidate will be able to do analysis for Oracle’s Customer Care and Billing (CC&B), Customer to Meter (C2M), and various other meter-to-cash processes.

The position also requires occasional travel/workshops at business locations, such as Stockton or San Ramon.

Your Roles and Responsibilities:

Project Leadership

• Lead and partner with technical teams to ensure successful delivery of project functionality.
• Collaborate on the development of functional solutions with business clients and vendor implementers, leveraging knowledge of PG&E systems and business processes.
• Communicate IT processes to the business clients and vendor partners.
• Demonstrates a level of expertise that allows the BA to act as a recognized authority for a project or initiative.
• Exercises independent judgment and discretion in matters of significance with broad scope and high complexity.

Business Analysis

• Able to analyze and design solutions independently with minimal guidance as needed on the most complex projects.
• Analyze end-to-end complex business processes and information needs of the clients in one or more business functional areas (may include external entities).
• Anticipate client concerns and questions, and provide proactive, timely and professional client-focused communications.
• Define and document business requirements for complex projects.
• Evaluate and document alternatives that will provide the most effective solutions to complex business problems.
• Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliverables with multiple business clients.
• Provide expert consulting in information technology to the client to identify and satisfy the business needs.
• Create and review design and technical specification documents for alignment with business solution.
• Understand in detail the current and future business environment of the business clients; effectively anticipate, identify, and fully meet the business needs.
• Serves as key technical resource within the area of specialization.
• Demonstrates advanced knowledge and technical competence for Oracle and other applications in scope for the Billing Modernization program.
• Demonstrates understanding of business processes for several business functional areas, and can effectively coordinate the work on analysis and requirements for several projects.
• Provide timely responses to client inquiries or delegate as appropriate.

Project Support

• Comply with SOX and other standard process requirements.
• Demonstrates good understanding of a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
• May perform various additional activities, such as operation and maintenance support, testing of critical areas of complex applications, etc.
• Prepare and review test plans and perform quality reviews of test results.
• Mentors the Associate and Career-level team members.
• Act as a key contributor to the business cases for complex IT projects and initiatives.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 
• 7 years job-related CC&B experience, or similar Oracle platform (such as C2M)
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Excellent documentation, writing, organization and verbal communication skills. 
• Familiarity with SQL scripting and usage. 
• Able to read and create technical documentation. 
• Excellent organization skills and ability to adapt to a rapidly changing work environment. 

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers