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Braze

Customer engagement platform for cross-channel messaging

MongoDB Database Administrator

Database AdministrationPosted on Nov 13
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • At least 3 years of experience managing MongoDB in production environments at scale.
  • Strong working knowledge of replica sets, sharding, the WiredTiger storage engine, oplogs, and journaling.
  • Experience operating MongoDB in cloud or containerized environments; Kubernetes experience is preferred.
  • Comfort with automation and scripting in Bash, Python, or Go.
  • Proficiency with MongoDB command-line interface tools, Atlas application programming interfaces, and backup/restore tooling such as mongodump, mongorestore, mongosh, and Ops Manager.
  • Familiarity with observability stacks such as Datadog, Prometheus, and Grafana, and with alerting strategies.
  • Detail-oriented and reliability-focused approach to data integrity and service availability.
  • Ability to document clearly, partner cross-functionally, and lead incident response.
  • Comfort evolving systems, adopting automation, and supporting other engineers.

Responsibilities

  • Operate production MongoDB clusters running in Kubernetes across multiple regions and clouds.
  • Monitor cluster health, performance, replication, and storage usage, and proactively address degradation.
  • Debug and resolve availability, latency, or data consistency issues in partnership with site reliability engineers.
  • Participate in on-call rotations as a subject matter expert for MongoDB infrastructure.
  • Automate routine operations such as database user management, cluster scaling, version upgrades, and backup restores.
  • Maintain and improve internal tooling for MongoDB observability, lifecycle management, and access control.
  • Collaborate with Platform Engineering on Kubernetes-based deployment patterns and GitOps workflows.
  • Implement and maintain point-in-time recovery, daily snapshots, and cross-region backup strategies.
  • Regularly validate restores and participate in resilience exercises and disaster recovery planning.
  • Partner with Security and Compliance teams to ensure backups meet recovery time and recovery point objectives and audit requirements.
  • Assist product engineering teams with schema design, indexing strategies, and performance tuning.
  • Promote internal best practices for efficient queries, data modeling, and shard key design.
  • Document operational runbooks, configuration standards, and performance baselines.

Desired Qualifications

  • Experience with GitOps workflows and infrastructure-as-code tools such as Terraform, Helm, and ArgoCD.
  • Experience with other database platforms such as PostgreSQL, MySQL, or DynamoDB.
  • Familiarity with security best practices and compliance frameworks such as SOX or SOC 2.
  • Contributions to open-source MongoDB tooling or community forums.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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