Full-Time
Lead – Account Manager
Freshworks
5,001-10,000 employees
Cloud-based CRM and customer engagement suite
No salary listed
London, UK
In Person
 Sales & Account Management |
|---|
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- 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory
- Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change
- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation
- Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs
- Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers
- Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results
- Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships
- Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success
- Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose
- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus
Freshworks provides a cloud-based suite of customer engagement and internal operations software. It offers modules for customer support (Freshdesk), sales automation (Freshsales), marketing automation (Freshmarketer), IT service management (Freshservice), and HR management (Freshteam), all on a single SaaS platform with data flowing between apps and a marketplace for third-party integrations. Customers subscribe to tiered plans and deploy quickly. The platform serves small to large businesses across many industries, aiming to help teams collaborate and work more efficiently by unifying customer interactions and internal processes.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Mateo, California
Founded
2010
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 16% to $237.4 million; GAAP profitability arrived early.
- EX ARR climbed 23% to $567 million, with enterprise service management up 67%.
- Over 7,000 customers pay for AI, and Copilot attaches to 70% of big deals.
What critics are saying
- CX ARR grew only 3% in Q2 2026; that business is stagnating.
- Freshworks cut 500 jobs in May 2026, proving growth still requires repeated restructuring.
- ServiceNow and Atlassian can crush Freshworks if enterprise AI adoption slows through 2027.
What makes Freshworks unique
- Freshservice unifies ITSM, ITAM, ITOM, and ESM on one shared data layer.
- Freddy AI Agent Studio and MCP Gateway turn service workflows into governed actions.
- Freshworks wins legacy-replacement deals like Vanquis and Seagate with fast deployment.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↓ -10%1 year growth
↑ 0%2 year growth
↑ 0%Freshworks reported Q2 revenue of $237.4 million, up 16% year over year, and achieved GAAP profitability ahead of schedule with $3.2 million in net income. The company reached a 24% non-GAAP operating margin and maintained "rule of 40" performance for the eighth consecutive quarter. Employee experience (EX) annual recurring revenue grew 23% to $567 million, representing 59% of total ARR. Enterprise service management ARR surged 67% to over $50 million. More than 7,000 customers now use Freshworks' AI products, with Freddy AI Copilot attached to over 70% of new deals exceeding $30,000. The company expects approximately 15% full-year revenue growth, $222 million to $228 million in non-GAAP operating income, and roughly $265 million in adjusted free cash flow. Customer experience growth remained modest at 3% as Freshworks focuses on profitability and larger customers.
Freshworks Q2 earnings call highlights. August 4, 2026 Key points. * Freshworks delivered a strong second quarter: Revenue rose 16% year over year to $237.4 million, while the company achieved GAAP profitability earlier than expected with $3.2 million in net income. Non-GAAP operating margin reached 24%, and Freshworks maintained its "rule of 40" performance for the eighth consecutive quarter. * Employee experience and AI drove growth: EX ARR increased 23% to $567 million, while enterprise service management ARR grew 67% to more than $50 million. More than 7,000 customers paid for AI products, and Freddy AI Copilot was attached to over 70% of new deals above $30,000. * Freshworks maintained an optimistic outlook: The company expects approximately 15% full-year revenue growth, $222 million to $228 million in non-GAAP operating income, and about $265 million in adjusted free cash flow. CX growth remains modest at 3%, as the company prioritizes profitability and focuses on larger customers. * Interested in Freshworks? Here are five stocks we like better. Freshworks NASDAQ: FRSH reported second-quarter 2026 revenue of $237.4 million, up 16% year over year on a reported basis and 15% in constant currency, as the company highlighted continued growth in its employee experience, or EX, business and an earlier-than-expected move to GAAP profitability. Chief Executive Officer and President Dennis Woodside said Freshworks posted a 24% non-GAAP operating margin and achieved the "rule of 40" for the eighth consecutive quarter. The company recorded GAAP net income of $3.2 million, or $0.01 per share, ahead of its prior goal to reach GAAP profitability by the end of 2026. Non-GAAP earnings per share were $0.17. "GAAP profitability is no longer just a goal. It is here," Woodside said, adding that the company expects to sustain GAAP profitability while funding investments in EX and artificial intelligence. EX business remains Freshworks' primary growth engine. EX annual recurring revenue reached $567 million at quarter-end, increasing 23% year over year as reported and 24% on a constant-currency basis. The segment represented about 59% of total ARR. Freshworks expects EX ARR to grow in the mid-20% range and exceed $600 million by the end of 2026. Woodside said the company is gaining traction with larger organizations seeking alternatives to legacy service-management systems. Customers generating more than $100,000 in ARR grew 25% year over year on a reported basis, or 26% in constant currency, and accounted for approximately 40% of total ARR. The company cited Seagate, which selected Freshservice after using a legacy provider for 14 years, and American Oncology Network, which deployed Freshservice for IT and business teams alongside Freddy AI Copilot. Woodside said Freshworks is benefiting from demand among "agile enterprises" with up to 20,000 employees that need enterprise capabilities without the complexity of larger platforms. Freshworks also pointed to expanding adoption of adjacent EX products. Enterprise service management crossed $50 million in ARR, growing 67% year over year, while roughly one-fifth of new EX seats came from outside IT. About one-third of larger new EX customer wins included IT asset management products, and the company said the quarter was its strongest new-logo period to date for that business. Discover more Financial News text messages The company's FireHydrant incident-management business generated its first six-figure expansion deal since being acquired by Freshworks and was among the company's three largest deals of the quarter, according to Woodside. AI products show adoption and monetization progress. Freshworks said more than 7,000 customers are paying for an AI SKU, while the Freddy AI Copilot attach rate on new deals above $30,000 exceeded 70%. Among eligible EX customers, 22% were paying for Copilot during the quarter. Woodside said agents using Freddy AI Copilot handle 50% more tickets, while Freddy AI Agent deflection rates average 50% and can reach 80% in mature deployments. The company launched Freddy AI Agent Studio and MCP Gateway for Freshservice at its Refresh event in May. Hundreds of customers are using the products in early access, and Woodside later said Agent Studio had more than 1,000 customers using it. Freshworks expects to introduce session-based pricing for Agent Studio in the fall. Chief Operating Officer and Chief Financial Officer Tyler Sloat said AI is becoming a larger source of expansion activity, although it can take time for existing customers to adopt Copilot because they have established workflows. EX customers using AI continue to have net dollar retention above the companywide rate, Freshworks said. CX business grows modestly as company focuses on efficiency. Customer experience, or CX, ARR totaled $400 million, up 3% year over year as reported and 4% in constant currency. Freshworks continues to expect low-single-digit CX ARR growth for the full year as it operates the segment with an emphasis on profitability and steady-state growth. More than 90% of Freshdesk customers had migrated to the Freshdesk Omni platform as of the second quarter. Woodside said CX AI agent sessions and conversations on Freshdesk Omni rose 60% sequentially and more than fivefold from a year earlier. Freshworks consolidated its CX organization in India as of July 1, bringing go-to-market, product and engineering teams together. Woodside said the company is focusing new customer acquisition on the higher end of the small-business market and the mid-market, rather than pursuing smaller customers that historically carried higher churn. Margins, cash flow and outlook. Non-GAAP gross margin was 86%, while non-GAAP operating income reached $55.9 million. Adjusted free cash flow was $57.7 million, representing a 24% margin. Net dollar retention was 104% as reported and 105% in constant currency; excluding legacy Device42 customers, constant-currency NDR was 106%. EX NDR excluding those customers was above 111%. Freshworks repurchased approximately 18.3 million shares for $159 million during the quarter and used another $10 million to offset equity dilution through net cash settlement. The company ended the period with $665 million in cash and investments and no debt. * Third-quarter revenue outlook: $244.5 million to $245.5 million, representing approximately 14% year-over-year growth. * Third-quarter non-GAAP operating income outlook: $59 million to $61 million. * Full-year revenue outlook: $963.5 million to $966.5 million, or approximately 15% growth year over year. * Full-year non-GAAP operating income outlook: $222 million to $228 million. * Full-year adjusted free cash flow outlook: approximately $265 million, for a 27.5% margin. Sloat said the full-year revenue outlook incorporates a $2 million foreign-exchange headwind compared with the company's initial expectations for the year. He said Freshworks remains focused on investing first in EX sales capacity and AI research and development, while using excess capital for shareholder returns. About Freshworks (NASDAQ:FRSH). Freshworks, Inc is a global provider of cloud-based customer engagement software designed to help businesses streamline customer support, sales, marketing, and IT service operations. The company's integrated suite of solutions enables organizations of all sizes to deliver seamless experiences across multiple channels, including email, chat, phone, and social media. Freshworks' platform is built on modern, user-friendly interfaces and offers native automation, AI-powered insights, and analytics to improve efficiency and customer satisfaction. The company's flagship product, Freshdesk, serves as a helpdesk solution for customer support teams, while Freshservice addresses IT service management needs. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Freshworks, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Freshworks wasn't on the list. While Freshworks currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. Tesla, Nvidia, and Google helped shape the last era of market growth, but the next wave could come from a new group of companies. 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Freshworks (NASDAQ:FRSH) issues earnings results. August 4, 2026 Key points. * Freshworks beat quarterly expectations: The company reported adjusted EPS of $0.17 versus the $0.13 consensus estimate, while revenue reached $237.4 million, up 16% year over year and above expectations. * Profitability and AI adoption improved: Freshworks posted $3.2 million in GAAP net income, with more than 7,000 customers paying for an AI product and Copilot attach rates above 70% on larger new deals. Management maintained FY 2026 EPS guidance of $0.66-$0.68. * Growth remains uneven: Employee experience ARR rose 24% on a constant-currency basis, but customer-experience ARR grew only 4%, prompting the company to prioritize profitability and retention in that segment. Freshworks also repurchased about $159 million of stock during the quarter and ended with $665 million in cash and investments and no debt. * Interested in Freshworks? Here are five stocks we like better. Freshworks (NASDAQ:FRSH - Get Free Report) posted its quarterly earnings results on Tuesday. The company reported $0.17 earnings per share for the quarter, beating the consensus estimate of $0.13 by $0.04, FiscalAI reports. The business had revenue of $237.38 million for the quarter, compared to the consensus estimate of $233.62 million. Freshworks had a return on equity of 4.27% and a net margin of 20.69%.The company's quarterly revenue was up 16.0% compared to the same quarter last year. During the same quarter in the previous year, the business earned $0.18 EPS. Freshworks updated its FY 2026 guidance to 0.660-0.680 EPS and its Q3 2026 guidance to 0.180-0.180 EPS. Here are the key takeaways from Freshworks' conference call: * GAAP profitability arrived ahead of schedule: Freshworks reported $3.2 million in Q2 GAAP net income, alongside 16% year-over-year revenue growth to $237.4 million and a 24% non-GAAP operating margin. Management expects to sustain GAAP profitability while continuing to invest in employee experience (EX) and AI. * EX remains the primary growth engine: EX ARR increased 24% on a constant-currency basis to $567 million, or roughly 59% of total ARR, supported by larger enterprise deals and cross-selling of ITAM, ESM, ITOM and AI. The company reiterated expectations for mid-20s EX ARR growth and more than $600 million in EX ARR exiting 2026. * AI monetization and adoption are gaining traction: More than 7,000 customers now pay for an AI SKU, Copilot attach rates exceeded 70% on new deals above $30,000, and AI Agent Studio had more than 1,000 early-access customers. Freshworks plans to introduce usage-based pricing for Agent Studio in the fall. * Capital efficiency strengthened: Q2 adjusted free cash flow was $57.7 million, and the company repurchased approximately $159 million of stock during the quarter, reducing shares outstanding by 7% year to date. Freshworks ended Q2 with $665 million in cash and investments and no debt. * CX growth remains subdued: CX ARR grew only 4% on a constant-currency basis to $400 million, with full-year growth expected in the low single digits. Management is restructuring the CX organization and focusing on profitability, retention and higher-quality customer acquisition rather than rapid expansion. Freshworks trading up 2.3%. Shares of NASDAQ FRSH traded up $0.27 during trading on Tuesday, reaching $12.04. 8,356,077 shares of the company traded hands, compared to its average volume of 11,424,372. The stock has a market cap of $3.33 billion, a P/E ratio of 19.42 and a beta of 0.86. The firm's fifty day simple moving average is $10.03 and its 200 day simple moving average is $9.18. Freshworks has a 12-month low of $6.79 and a 12-month high of $14.06. Wall Street analyst weigh in. Several research analysts have recently issued reports on the company. Citigroup reaffirmed a "market outperform" rating on shares of Freshworks in a report on Tuesday, June 2nd. Wall Street Zen downgraded shares of Freshworks from a "buy" rating to a "hold" rating in a report on Saturday, May 9th. Morgan Stanley reduced their price target on shares of Freshworks from $15.00 to $13.00 and set an "equal weight" rating for the company in a research report on Monday, May 11th. Weiss Ratings lowered shares of Freshworks from a "sell (d+)" rating to a "sell (d)" rating in a research report on Thursday, May 7th. Finally, Zacks Research cut shares of Freshworks from a "strong-buy" rating to a "hold" rating in a research note on Friday, July 10th. One research analyst has rated the stock with a Strong Buy rating, six have assigned a Buy rating, eight have assigned a Hold rating and one has given a Sell rating to the stock. According to MarketBeat, the stock currently has a consensus rating of "Hold" and a consensus price target of $13.25. Discover more Financial News ETF Screener Tool Financial Markets News Insider transactions at Freshworks. In related news, CAO Philippa Lawrence sold 3,470 shares of the firm's stock in a transaction dated Monday, July 6th. The stock was sold at an average price of $10.13, for a total transaction of $35,151.10. Following the sale, the chief accounting officer directly owned 456,144 shares of the company's stock, valued at $4,620,738.72. This trade represents a 0.75% decrease in their ownership of the stock. The transaction was disclosed in a legal filing with the Securities & Exchange Commission, which is available at this hyperlink. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, Director Jennifer H. Taylor sold 6,618 shares of Freshworks stock in a transaction that occurred on Thursday, July 2nd. The shares were sold at an average price of $10.44, for a total value of $69,091.92. Following the transaction, the director owned 62,673 shares of the company's stock, valued at approximately $654,306.12. This represents a 9.55% decrease in their ownership of the stock. The SEC filing for this sale provides additional information. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. Insiders have sold 27,236 shares of company stock worth $270,331 over the last quarter. 8.54% of the stock is currently owned by insiders. Hedge funds weigh in on Freshworks. Several large investors have recently made changes to their positions in FRSH. Wellington Management Group LLP boosted its stake in shares of Freshworks by 9.2% during the 4th quarter. Wellington Management Group LLP now owns 5,359,784 shares of the company's stock worth $65,657,000 after acquiring an additional 453,627 shares in the last quarter. Geode Capital Management LLC lifted its holdings in Freshworks by 1.9% in the 4th quarter. Geode Capital Management LLC now owns 5,126,112 shares of the company's stock valued at $62,805,000 after purchasing an additional 95,720 shares in the last quarter. State Street Corp boosted its stake in Freshworks by 1.2% during the 4th quarter. State Street Corp now owns 4,904,684 shares of the company's stock worth $60,082,000 after purchasing an additional 56,935 shares during the last quarter. Fuller & Thaler Asset Management Inc. grew its holdings in shares of Freshworks by 11.2% during the fourth quarter. Fuller & Thaler Asset Management Inc. now owns 4,748,985 shares of the company's stock worth $58,175,000 after buying an additional 478,473 shares in the last quarter. Finally, Dimensional Fund Advisors LP raised its position in shares of Freshworks by 8.5% in the third quarter. Dimensional Fund Advisors LP now owns 3,316,920 shares of the company's stock valued at $39,052,000 after buying an additional 260,078 shares during the last quarter. 75.58% of the stock is currently owned by institutional investors and hedge funds. Freshworks company profile. Freshworks, Inc is a global provider of cloud-based customer engagement software designed to help businesses streamline customer support, sales, marketing, and IT service operations. The company's integrated suite of solutions enables organizations of all sizes to deliver seamless experiences across multiple channels, including email, chat, phone, and social media. Freshworks' platform is built on modern, user-friendly interfaces and offers native automation, AI-powered insights, and analytics to improve efficiency and customer satisfaction. The company's flagship product, Freshdesk, serves as a helpdesk solution for customer support teams, while Freshservice addresses IT service management needs. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Freshworks, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Freshworks wasn't on the list. While Freshworks currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. The AI wave will soon hit public markets with Anthropic and OpenAI set to go public later this year. However, you don't have to wait to invest. 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Atomberg IPO moves closer as startup converts into public company. By hemlata July 31, 2026 3 Mins Read Atomberg IPO preparations have taken a significant step forward after the consumer appliances startup converted its parent entity into a public company and strengthened its board with the appointment of three independent directors. According to regulatory filings, the company's shareholders approved a special resolution to rename Atomberg Technologies Private Limited as Atomberg Technologies Limited, a move that typically precedes the filing of draft IPO documents with market regulator SEBI. Atomberg IPO preparation enters the next phase. The latest corporate restructuring marks an important milestone in the Atomberg IPO journey. Converting into a public limited company is a standard requirement for businesses planning to raise capital through the stock market. The change also reflects the company's efforts to strengthen its corporate governance framework before filing its Draft Red Herring Prospectus (DRHP). To further reinforce its board, Atomberg has appointed three independent directors: * Subhasis Chaudhuri, former Director of IIT Bombay * Suman Gopalan, former Chief Human Resources Officer at Freshworks * Anand Vora, former Chief Financial Officer at UPL The appointments are expected to enhance governance standards and provide strategic oversight as the company prepares for public listing. Consumer appliances brand expands beyond BLDC fans. Founded in 2012 by Manoj Meena and Sibabrata (Shibam) Das, Atomberg initially built its reputation through energy-efficient BLDC motor-powered ceiling fans. Over the years, the company has expanded into several consumer appliance categories, including mixer grinders, smart locks, water purifiers and other smart home products. Earlier this year, the company also announced a leadership transition, appointing Shibam Das as Chief Executive Officer while Manoj Meena assumed the role of Chairman and Managing Director. Meena also leads Atomberg Innovation, the company's engineering division focused on motors, drives and cooling technologies. Company eyes IPO after strong revenue growth. Although Atomberg has not yet released its FY26 financial results, the company delivered strong business growth during FY25. According to its latest available financials, total income crossed the ₹1,000 crore milestone, while operating revenue increased 20% to ₹958.4 crore, compared with ₹796.9 crore in FY24. The Temasek-backed company also reduced its net loss by 41%, improving its financial profile ahead of a potential public market debut. Improving operational performance is expected to support investor confidence as the company advances its IPO plans. Funding plans continue alongside IPO strategy. Reports suggest Atomberg's engineering subsidiary is also exploring a fresh funding round of ₹150-200 crore, potentially led by General Catalyst, at a valuation estimated between ₹1,500 crore and ₹1,700 crore. The report also indicated that the company is targeting an IPO worth approximately ₹2,000 crore, with Avendus and IIFL Capital reportedly appointed as investment bankers for the proposed issue. While the company has not officially announced the timeline for its DRHP filing, the latest governance changes indicate that the listing process is gathering momentum. Businesses monitoring India's evolving startup ecosystem can also explore how PhonePe is expanding enterprise intelligence through PulsePro and Swiggy's latest quarterly financial performance, both of which reflect the continued growth and maturity of India's technology-led businesses. What comes next for Atomberg IPO. With its conversion into a public company now complete, Atomberg IPO preparations are expected to move towards the filing of its DRHP with SEBI. The appointment of experienced independent directors, improving financial performance and continued expansion across consumer appliance categories position the company for its next phase of growth as it seeks to access public capital markets.
Freshworks appoints Ryan Manning as CPTO, CPO Raghavan exits. SaaS major Freshworks has appointed former ServiceNow executive Ryan Manning as its new chief product and technology officer Manning will be succeeding CPO Srini Raghavan, who is exiting the company after holding office for about a year. Raghavan is departing to pursue his entrepreneurial journey Post this appointment, Manning will be responsible for setting product and technology strategy across Freshworks' AI, IT and customer experience products Amid a top deck churn, SaaS major Freshworks has appointed former ServiceNow executive Ryan Manning as its new chief product and technology officer. He will be joining the company on August 10. Manning will be succeeding CPO Srini Raghavan, who is exiting the company after holding office for about a year. Raghavan is departing to pursue his entrepreneurial journey. Meanwhile, Murali Swaminathan will continue to serve as the CTO at Freshworks and will report to Manning.