Windows Administrator
Amelia
Windows Administrator
Amelia
Enterprise AI platforms for digital agents
• Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues which can be remediated through automation
• Troubleshoot issues related to Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
• Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2
• Administer VMware vSphere infrastructure and Hosted Guest Machines from Windows based administration tools, such as the vSphere client and PowerCLI
• Document all troubleshooting information in ticketing system
• Utilize PowerShell to configure roles and features of Microsoft products. Knowledge of PowerShell functions and scripting a plus
• Execute Standard Operating Procedures as documented for a wide variety of different clients
• Remote hardware diagnosis through system management technologies, such as OpenManage and iDRAC for Dell, and System Management and iLO for HP
• Utilize centralized patching and configuration solution, such as WSUS and the System Center Suite
Rockstar (Preferred) Qualifications in addition to those required:
• Identify recurring issues and drive automated resolution behind them
• Knowledge of maintaining other virtualization solutions such as Citrix a plus
• Investigate issues with Enterprise Communication and Collaboration technologies, such as
Exchange, SharePoint, and Lync a plus
• Manage a backup architecture using software such as NetBackup or Tivoli a plus
• 2+ years’ experience managing a business infrastructure with 100+ machines
• Degree in computer systems or computer science preferred
• Process Oriented
• Team Player
**Must be open to 2nd (2pm-11pm) or 3rd (10pm-7am) shift. Work schedules can vary, Tues-Sat or Sun-Thur!!
Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.
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