Full-Time

Windows Administrator

Amelia

Amelia

201-500 employees

Enterprise AI platforms for digital agents

No salary listed

Chicago, IL, USA

In Person

Bachelor's

Category
DevOps & Infrastructure
Required Skills
PowerShell
SharePoint
Citrix
LDAP

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Requirements
  • Troubleshoot Active Directory topology and related features in complex, multi-site and/or multi-domain environments.
  • Manage server infrastructure running Windows Server 2008, 2008 R2, 2012, and 2012 R2.
  • Administer VMware vSphere infrastructure and hosted guest machines using Windows-based administration tools such as the vSphere Client and PowerCLI.
  • Document all troubleshooting information in a ticketing system.
  • Use PowerShell to configure roles and features of Microsoft products.
  • Execute documented Standard Operating Procedures for a wide variety of clients.
  • Perform remote hardware diagnosis using system management technologies such as Dell OpenManage and iDRAC and HP System Management and iLO.
  • Use centralized patching and configuration solutions such as WSUS and the System Center Suite.
Responsibilities
  • Diagnose and remediate issues with Windows Server infrastructure, related roles and features, and other Microsoft and third-party Windows business infrastructure applications.
  • Identify recurring issues that can be remediated through automation.
  • Be open to working second shift (2:00 p.m.–11:00 p.m.) or third shift (10:00 p.m.–7:00 a.m.), with schedules varying between Tuesday–Saturday and Sunday–Thursday.
Desired Qualifications
  • Identify recurring issues and drive automated resolutions.
  • Knowledge of maintaining virtualization solutions such as Citrix.
  • Investigate issues with enterprise communication and collaboration technologies such as Exchange, SharePoint, and Lync.
  • Manage backup architecture using software such as NetBackup or Tivoli.
  • At least two years of experience managing business infrastructure with 100 or more machines.
  • A degree in computer systems or computer science.
  • Process orientation.

Amelia offers enterprise AI through two platforms: Amelia Conversational AI, which creates Digital Employees (virtual agents) that understand natural language, perform end-to-end tasks, and integrate with enterprise systems like CRM and ERP, and Amelia AIOps, an IT operations platform that automates workflows across tools and departments. The agents combine deterministic rules with generative AI and can be built with a no-code/low-code Digital Employee Builder, enabling non-experts to deploy automation. The company differentiates itself by focusing on enterprise governance, seamless integration, and a hybrid AI approach that aims for reliable, compliant conversations. Its goal is to help large organizations automate complex customer service and IT workflows at scale, and to accelerate AI adoption across business processes; Amelia was acquired by SoundHound AI in 2024.

Company Size

201-500

Company Stage

Acquired

Total Funding

$175M

Headquarters

New York City, New York

Founded

1998

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Simplify Jobs

Simplify's Take

What believers are saying

  • January 5, 2026 CES launch expanded Amelia 7 into voice commerce and Vision AI.
  • SoundHound said Q2 2026 revenue hit $61.9 million, with Amelia targets met.
  • July 2026 Gartner named SoundHound a Leader, strengthening enterprise sales credibility.

What critics are saying

  • Northern District of California securities fraud case survived dismissal on May 19, 2026.
  • SoundHound admitted internal-control weaknesses around Amelia acquisition accounting in 2025 filings.
  • If accounting remediation fails, goodwill restatements and SEC delays threaten SoundHound’s survival.

What makes Amelia unique

  • Amelia 7 blends deterministic workflows with generative AI and human-in-the-loop controls.
  • January 2026 Bridgepointe partnership extends Amelia 7 through 12,000 enterprise clients.
  • Amelia’s voice-native architecture now reaches vehicles, TVs, and enterprise service desks.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

Headcount

6 month growth

-16%

1 year growth

-16%

2 year growth

-16%
PYMNTS
Nov 14th, 2024
Ai Firms Post Mixed Q3 Results As Voice, Education Tech Gain Ground

In a snapshot of the AI sector’s financial health, voice artificial intelligence (AI) pioneer SoundHound reported Q3 revenue of $25.1 million despite mounting losses, while Chinese education tech firm Youdao achieved its first Q3 profit of $15.3 million, and AI advertising company AiAdvertising saw 45% revenue growth but continued to operate in the red. SoundHound AI Revenue Soars as Company Diversifies. Voice AI company SoundHound reported Q3 revenue of $25.1 million on Tuesday (Nov. 12), an 89% year-over-year increase, as it expanded beyond automotive into new sectors, including restaurants, financial services, healthcare and insurance. The company’s largest customer now represents 12% of revenue, down from 72% last year

Business Wire
Aug 9th, 2024
SoundHound AI Acquires Amelia, Significantly Expanding Its Scale and Reach In Conversational AI Across New Verticals and Hundreds of Enterprise Brands

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise

SiliconANGLE Media
Aug 8th, 2024
SoundHound acquires Amelia for $80M

SoundHound AI Inc. is acquiring Amelia US LLC for $80 million in cash and equity to enhance its conversational and voice AI solutions. Amelia has raised at least $189 million, including a $175 million round in March 2023. SoundHound will also assume Amelia's debt, resulting in a combined company with $160 million in cash and $39 million in debt. This acquisition aligns with the industry trend towards multimodal AI models for automated voice interactions.

Business Wire
Mar 18th, 2024
Enterprise Connect’S Expo Hall Features Hundreds Of Innovative Products And Services To Improve Communication, Collaboration, And Cx Strategies

SAN FRANCISCO--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall. View the complete list of sponsors and exhibitors here. The technologies help IT professionals improve communication, collaboration and CX strategies. Enterprise Connect 2024 takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL and digitally. Register here. “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location

PYMNTS
Feb 12th, 2024
How Ai Is Helping Build Smart Hospitals That Deliver Better Patient Care

Artificial intelligence has found its way into consumer healthcare from several angles, including disease diagnosis, treatments for conditions like autism and pharmaceutical research. Until now though, the technology has been a bit light on improving the patient experience. However, even that is about to change. Some of the companies leading the way in this area include Chartis, which is using AI to clarify medical language for patients, and Amelia, which is using AI to help patients navigate their journeys through the scheduling, treatment and payment processes