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Amelia

Enterprise AI platforms for digital agents

Windows Administrator

DevOps & InfrastructureConfirmed live in the last 24 hours
Full-timeChicago, IL, USANo salary listedIn-person

About the Job

Requirements

  • Troubleshoot Active Directory topology and related features in complex, multi-site and/or multi-domain environments.
  • Manage server infrastructure running Windows Server 2008, 2008 R2, 2012, and 2012 R2.
  • Administer VMware vSphere infrastructure and hosted guest machines using Windows-based administration tools such as the vSphere Client and PowerCLI.
  • Document all troubleshooting information in a ticketing system.
  • Use PowerShell to configure roles and features of Microsoft products.
  • Execute documented Standard Operating Procedures for a wide variety of clients.
  • Perform remote hardware diagnosis using system management technologies such as Dell OpenManage and iDRAC and HP System Management and iLO.
  • Use centralized patching and configuration solutions such as WSUS and the System Center Suite.

Responsibilities

  • Diagnose and remediate issues with Windows Server infrastructure, related roles and features, and other Microsoft and third-party Windows business infrastructure applications.
  • Identify recurring issues that can be remediated through automation.
  • Be open to working second shift (2:00 p.m.–11:00 p.m.) or third shift (10:00 p.m.–7:00 a.m.), with schedules varying between Tuesday–Saturday and Sunday–Thursday.

Desired Qualifications

  • Identify recurring issues and drive automated resolutions.
  • Knowledge of maintaining virtualization solutions such as Citrix.
  • Investigate issues with enterprise communication and collaboration technologies such as Exchange, SharePoint, and Lync.
  • Manage backup architecture using software such as NetBackup or Tivoli.
  • At least two years of experience managing business infrastructure with 100 or more machines.
  • A degree in computer systems or computer science.
  • Process orientation.

About the Company

Amelia

Enterprise AI platforms for digital agents

Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.

Company size
201-500
Company stage
Acquired
Total funding
$175M
Headquarters
New York City, New York
Founded
1998

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