HR Manager - Franchise

The Human Resources Manager is responsible for leading all HR activities during the pre-opening phase, including recruitment, onboarding, policy implementation, payroll setup, training, and culture development. Following hotel opening, the role focuses on talent management, employee relations, performance management, succession planning, compliance, and supporting business objectives in line with Hilton's values and brand standards.

Key Responsibilities

Pre-Opening Phase Responsibilities

Recruitment & Talent Acquisition

• Develop and execute the hotel's pre-opening recruitment strategy.
• Coordinate workforce planning with department heads.
• Source, interview, and select team members across all departments.
• Establish relationships with recruitment agencies, hospitality schools, and local labor offices.
• Organize recruitment fairs and assessment centers.

HR Policies & Procedures

• Implement Hilton HR policies, procedures, and standards.
• Develop employee handbook and hotel-specific procedures.
• Ensure compliance with local labor laws and Hilton corporate requirements.

Onboarding & Orientation

• Design and coordinate pre-opening onboarding programs.
• Conduct orientation sessions for all new team members.
• Ensure completion of employment contracts and mandatory documentation.

Training & Development

• Coordinate pre-opening training schedules.
• Facilitate Hilton brand culture and service excellence programs.
• Support department heads in operational training preparation.

HR Systems & Administration

• Set up HRIS, personnel files, attendance systems, and payroll processes.
• Establish HR reporting and record-keeping systems.
• Develop employee communication channels.

Employee Engagement & Culture

• Drive Hilton's employer branding initiatives.
• Build a positive workplace culture aligned with Hilton Values.
• Plan pre-opening team-building activities and recognition programs.

Post-Opening Phase Responsibilities

Employee Relations

• Maintain a positive employee relations environment.
• Manage grievance handling and disciplinary processes.
• Conduct investigations and recommend corrective actions when required.
• Promote open communication between management and team members.

Performance Management

• Coordinate performance appraisal processes.
• Support managers in performance improvement plans.
• Monitor employee productivity and engagement levels.

Learning & Development

• Identify training needs and coordinate development programs.
• Support succession planning and leadership development initiatives.
• Facilitate mandatory Hilton learning programs.

Compensation & Benefits

• Administer payroll, benefits, and incentive programs.
• Conduct salary benchmarking and market reviews.
• Monitor overtime and staffing productivity.

Compliance & Risk Management

• Ensure compliance with labor legislation and Hilton standards.
• Maintain employee records and statutory documentation.
• Manage audits and internal compliance reviews.

Talent Management

• Develop retention strategies to reduce turnover.
• Support workforce planning and career progression.
• Identify high-potential employees and future leaders.

Employee Engagement

• Conduct employee satisfaction surveys.
• Manage recognition and reward programs.
• Coordinate social and wellness activities.

Financial Responsibilities

• Prepare and manage HR departmental budgets.
• Monitor recruitment and training costs.
• Control labor expenses in line with hotel targets.
• Support departmental productivity initiatives.

Required Qualifications

Education

• Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or related field.
• Professional HR certification is an advantage.

Experience

• Minimum 5-7 years HR experience in hospitality.
• At least 2-3 years in a management position.
• Previous hotel pre-opening experience preferred.
• Experience with international hotel brands is advantageous.

Key Competencies

• Leadership and people management
• Recruitment and talent acquisition
• Labor law knowledge
• Employee relations
• Training and development
• Performance management
• Communication and interpersonal skills
• Conflict resolution
• Organizational skills
• Financial acumen
• HR systems proficiency
• Change management

Hilton Core Behaviors

The HR Manager should consistently demonstrate:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now (urgency and responsiveness)

Key Performance Indicators (KPIs)

• Recruitment completion before opening deadlines
• Employee turnover rate
• Time-to-fill vacancies
• Employee engagement scores
• Training completion rates
• Compliance audit results
• Labor cost percentage
• Internal promotion ratio
• Team member satisfaction scores