Novated Lease Partner Manager

Job Description

The Novated Lease Partner Manager is the primary point of contact for all Novated Lease companies, providing expert guidance on our products and customer buying experience. They will work with the field and Novated lease companies to drive incremental sales and increase Novated Lease market penetration across Australia. Additionally, the role will lead the strategy and execution of Novated Lease initiatives within Tesla, while fostering new opportunities for collaboration with leasing partners and the LeaseMyTesla product. <p>A key part of the role will be supporting both the retail and virtual sales teams through education, ensuring a seamless integration of Novated Lease customers into our sales and delivery processes. This role will require strong collaboration and stakeholder management across multiple sales, service and delivery departments. </p><p>This position is a parental leave cover contract lasting between 12 months. The role can be located in Sydney HQ or Melbourne HQ. </p><p>We are open to applications from different backgrounds and experience levels, if you meet some of the key criteria for the role please apply to be considered. </p><p><br></p><p><br></p>

Job Responsibilities

Specific Duties

• Oversee and manage relationships with key stakeholders, including IT, Program Managers, Operations, L&D, and other relevant teams.
• Drive repeat business on renewal cycles working with leasing companies on end of lease reports to identify new targets to expand current sales opportunities and work with the retail stores and marketing to further increase new sales.
• Focus on the strategy and execution of our key partner programs such as Lease My Tesla and preferred leasing.
• Understand industry and competitive trends and work with Sales & Marketing teams to activate sales & relationship initiatives
• Develop reporting metrics and dashboards to better analyse trends and deep dive into how to drive more sales demand and improve customer experience.
• Be the primary contact for urgent sales & delivery escalations to create operational efficiencies and further manage partner expectations.
• Establish and manage all contractual agreements with the leasing partners, where applicable and respond to pricing requests and complete RFPs in a timely manner as required.
• Work closely with L&D to improve overall leasing knowledge for Sales, Service and Delivery employees.
• Project manage IT changes and system improvements for Leasing driving operational efficiencies and a seamless customer experience
• Host test drive events and attend industry conferences and the likes to represent Tesla and seek out new business opportunities.
• Leverage existing leasing company relationships to grow sales within this segment.
• Work closely with the Tesla Leadership to develop a strategic approach to driving sales demand and collaborating with the retail stores.
• Support and collaborate with the Key Account Managers in Enterprise to increase sales in the LFM space for both leasing and B2B.

General Duties

• Find operational efficiencies and develop new processes to ensure that the Customer Experience is first class.
• Develop and maintain comprehensive product knowledge in respect of all vehicles, processes, and business finance solutions. Conduct competitor analysis on a regular basis.
• Continuous improvement of processes and procedures to reduce operational friction.
• Understand industry and competitive trends and work with the marketing team to activate initiatives such as drive programs or customer site events.

Job Requirements

• Bachelor’s degree or equivalent professional experience.
• Valid driver’s license
• The role will be a national role so you will be expected to travel to fulfil the duties of this role.
• The ideal candidate must be capable of building a 360-degree view of a given situation by addressing Service, Sales, Legal, Operational, and financial factors to provide balanced solutions for both the customer and Tesla. 
• The successful candidate will be required to manage multiple tasks simultaneously whilst maintaining excellent customer service levels, often in difficult circumstances.
• Ability to solve problems and make decisions autonomously
• Proficient experience in Business-to- Business or commercial sales with proven track record of meeting and exceeding targets and goals.
• Ability to communicate relevant information to all levels of the organization.
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with