Glassbox

AI-driven user-session capture and analytics

Site Reliability Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

At least 3 years of experience as a Site Reliability Engineer, DevOps Engineer, or in a similar cloud or monitoring role.
Hands-on experience with Amazon Web Services.
Strong knowledge and practical experience working with Kubernetes and Amazon Elastic Kubernetes Service.
Scripting experience with Bash and hands-on experience working with Linux systems.
Experience working with cloud monitoring, management, and alerting tools.
Strong troubleshooting skills in production environments.
Willingness to participate in a 24×7 on-call rotation.
Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positive, team-oriented mindset.
Assertive, confident, a fast learner, and comfortable working in a fast-paced environment.

Responsibilities

Provide technical and operational support for customers according to defined service-level agreements.
Work in cloud-based environments, primarily Amazon Web Services, and operate and support Kubernetes-based systems using Amazon Elastic Kubernetes Service.
Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
Build and maintain runbooks for Network Operations Center and Security Operations Center teams.
Serve as a Tier-2 escalation point for production incidents, including collaboration with DevOps and participation in a 24×7 on-call rotation.
Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
Work closely with the Cloud DevOps team to transition products from development to production through continuous integration and deployment processes.

Desired Qualifications

Experience with Microsoft Azure and Azure Kubernetes Service.
Knowledge of additional programming languages.
Experience with Prometheus, Grafana, or similar monitoring and observability tools.
Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field.
Amazon Web Services or Microsoft Azure certifications.

The Company

Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

The Opportunity

Glassbox is looking for an SRE to join our global Cloud team.

What will you do?

Provide technical and operational support for customers according to defined SLAs.
Work in cloud-based environments (primarily AWS) and operate/support Kubernetes-based systems (EKS).
Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
Build and maintain runbooks for NOC/SOC teams.
Serve as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24×7 on-call rotation.
Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
Work closely with the Cloud DevOps team to transition products from development to the production environment via continuous integration and deployment processes

What will you need?

At least 3 years of experience as an SRE/DevOps or in a similar cloud/monitoring role.
Hands-on experience with AWS.
Strong knowledge and practical experience working with Kubernetes and EKS.
Scripting experience with Bash and hands-on experience working with Linux systems.
Experience working with cloud monitoring, management, and alerting tools.
Strong troubleshooting skills in production environments.
Willingness to participate in a 24×7 on-call rotation.
Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positive, team-oriented mindset.
Assertive, confident, a fast learner, and comfortable working in a fast-paced environment

Advantage:

Experience with Azure and AKS.
Knowledge of additional programming languages.
Experience with Prometheus, Grafana, or similar monitoring/observability tools.
Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field experience.
AWS or Azure certifications

Our Commitment

At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, age, nationality, religion, or background. We believe diverse perspectives make us better, and that potential matters just as much as experience, and encourage people of all shapes and sizes to apply.
If this role excites you and you're motivated to make an impact - we'd love to hear from you, even if you don't meet every listed qualification.

About the Company

Glassbox

AI-driven user-session capture and analytics

Glassbox is an AI-driven platform that captures, analyzes, and optimizes user interactions across web and mobile channels. It uses 100% session capture, real-time alerts, and AI-powered insights to help enterprises identify and resolve customer challenges, improve accessibility, prevent fraud, and boost digital experiences, loyalty, and revenue. Its differentiators include comprehensive session capture (not just samples), real-time monitoring, and a track record with large regulated-industry customers such as Citi Bank, SoFi, and Credit.com. The company’s goal is to turn data from every user interaction into actionable decisions that enhance customer experiences, ensure accessibility, and reduce risk while driving business growth.

Company size: 201-500
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 2010

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