Distribution Support Clerk

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Distribution Support Clerk will play a critical role in supporting daily clerical, analytical, and operational functions across the distribution facility.

ROLE OVERVIEW

The Distribution Support Clerk performs a variety of clerical and analytical functions that support the daily operations of the distribution facility, including shipping clerk duties, international documentation preparation, and order prioritization for picking and packing departments. This role serves as a connective link between internal departments and external accounts, leveraging distribution systems such as FMS, WMS, DMS, TMS, and PTAG to maximize workload capacity and ensure accurate, timely fulfillment. The Distribution Support Clerk delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner cross-functionally with internal departments and external accounts to ensure seamless communication and alignment on shipment priorities and order status.
• Cross-train in various DC Support positions to provide flexible coverage and strengthen overall team capability.
• Contribute to a positive, safe work environment that supports collaboration and high performance across the distribution floor.

Fan & Customer Impact (Obsessed with Fans)

• Analyze and manage shipments for customer accounts, ensuring accuracy and on-time delivery that directly supports the fan purchasing experience.
• Prioritize customer orders and special event processing to meet critical fulfillment timelines for fans and retail partners.
• Prepare required international documentation to support global shipments and ensure compliance with cross-border requirements.
• Deliver value-added services that elevate the quality and consistency of fulfillment for fan-facing orders.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Apply analytical skills to assess and maximize workload capacity across picking and packing departments, identifying opportunities to improve throughput.
• Leverage distribution systems (FMS/WMS/DMS/TMS/PTAG) to monitor operations and surface data-driven insights that support smarter decision-making.
• Adapt quickly to a changing and challenging work environment, proposing practical solutions to emerging operational obstacles.

Ownership & Execution (Determined & Relentless Mindset)

• Execute shipping clerk duties with precision and accountability, managing shipment details end-to-end for assigned customer accounts.
• Take ownership of order processing workflows, ensuring customer orders and special events are prioritized and fulfilled accurately.
• Manage competing priorities with strong multitasking skills, maintaining quality and attention to detail across all assigned responsibilities.
• Perform additional responsibilities as assigned by management, demonstrating a proactive, team-first approach to execution.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Demonstrated ability to multi-task and manage competing priorities in a fast-paced distribution environment.
• Strong verbal communication skills for effective interaction with internal departments and external customer accounts.
• Solid analytical and planning skills with the ability to assess workload capacity and support operational decision-making.
• Experience with or ability to learn distribution systems including FMS, WMS, DMS, TMS, and PTAG (training provided).
• Ability to prepare international shipping documentation in compliance with relevant requirements.
• Proven ability to work as a team player and adapt to a dynamic, evolving work environment.
• Willingness to cross-train across multiple DC Support positions to support operational flexibility.

WORK LOCATION

On-site: Your work location will be onsite in Easton, PA.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.